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Vans & Minivans Kia Sedona We sued Kia!
11 messages, Last post on Oct 20, 2009 at 4:18 PM
You are in the Kia Sedona Forum. Your Host is Karens
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I posted on here sometime ago about a problem we had with our KIA. The van would buck as we drove and the check engine light would come on. After several trips to the service dept. And 8 attempts to fix the van- with it NOT being fixed... we hired a lawyer. When it was all said and done he said Kia was the worse company ever to deal with! They are cheap and not easy to work with. Most companies will offer a reasonable offer- but NOT kia. He finally told us after a year of fighting with them to take the $3,000 settlement. He got 1/2. So after dealing with a lemon- trip after trip into the service dept... fighting with them to LISTEN to us - telling us "we've never heard of that problem" - there is no fix for your problem - it doesn't happen when we drive it. UGH!! So annoying!! Not only that but when I took it back in to get fixed for the final time, after we hired the lawyer- the owner harrassed me!! He took me back into HIS office and totally belittled me- caught me off guard that a man would behave like that. I called my lawyer - he says he put in a complaint but I doubt anything was done. The owner told me decent people don't sue, that we were not decent, but lazy money hungry people. That our van problem was NOT his and we were making it a problem. On and on he went, meanwhile I dialed my cell phone for my husband to listen... My husband did go off on him but all the MAN would say was we were liars. Needless to say, only getting $1,500 after all the problems was a slap. NOW the van is acting up again, the engine sounds like it's going to explode- it runs in high when you start it - or when stopped while it's running. It's embarrassing how loud it is. I realize we have to take it in- and we were told the entire staff was fired and rehired since our dealings? Funny, I saw the same man there one time after. So they wanna talk liars! Oh well, I am disappointed in our Kia. Won't ever buy another. *we've also had other issues that they did correct. The lights never worked on the dashboard unless we opened the glovebox? Figure that one. Other issues but I've said enough ... to sum it up... stupid Kia 
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Replying to: kialemon (Jan 29, 2009 8:30 am)
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Replying to: lavrishevo (Jan 29, 2009 12:14 pm) The lemon law attorney I spoke to today said that in California his company has had relatively few cases involving Kia, and that Kia has actually been fairly easy to work with. So I suspect it depends which state you live in how responsive they are. If the state's lemon law has sharp enough teeth I guess they buckle more easily. |
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You guys has no problem with your kia are lucky. I own 2002 kia sedona, first day I drove off the lot I found a spot of rought paint at the back, few months later I go back and do some service and ask service dept to check,then she didn't check, she didn't type, and I forgot to ask. Maybe a year later, I found 3 other spots, I go back to another dealer which is close to my home & another 3 dealer, they all said they have to ask kia inspector to check it, then the result, I painted it, they are not responsible. Dont even mention about the overloaded brake, I buy rotor & brake pad from my money 'cos they want to charge me $400 to replace brake pad, rotor, alignment, etc, just after 10000mi, but I suspect the result will be the same, I may need to replace the $400 job again after 10000mi. So I got wagner rotor & raybesto brake, it works better than original. AC was blowing air (not cold, not cool, just air) especially during hot summer day in LA, it is a pain. Usually after one job fix (or not), another problem up. For the price, I don't mind to take several problem with my Kia, but like OP said, if they make you run around, not admitted their manufacture defective. and they are not fixing their problem, even 100yr/1million miles warranty is useless. For me, I will not buy another Kia, at least for a while because not of the dealer in my area satisfy me, no Sat, no shuttle, 8am to 5pm (every time I bought my car in, I have to ask a friend to give me a ride to there). 
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Need to do a little venting! This is our second Sedona, it's a 2006. We have 71,000. miles on it. At 54,000 we had the sliding door moduals replaced. Turns out that Kia was having problems with the moduals and it was not allowing the doors to close. So they updated them. Well, at 71,000, I am having the same problem. It would be ok if I could close the door manually but it won't latch at all. I have to bungee the door closed, real safe right? Also, my air bag light is on, turns out that the sensor under the seat is bad and the impact sensor on the front of the car is bad. The warranty for all of these things is up at 60,000. I guess we should have studied the fine print when buying. The bottom seat replacement is over $800 + install (about 3 hours). The other sensor is over $200. The latches are over $200. The service manager is very nice and trying to do what he can but really he is authorized to only do so much. He has advised that they will replace the moduals at no cost to us due to the moduals being updated again by Kia because the 1st update did not last. They are willing to give us the bottom seat (I appreciate that) but we will still be responsible for the $337. install cost. They will not cover the impact sensor or the door latches. (the latches should have been replace the 1st time they replaced the moduals at 54,000). So I am having the routine tune up done at just under $400. and the cost of the other repairs will be just over $800. to make my bill when I pick up the van just over $1200. I was not prepaired at all for this result. I have to say, HELLO ~ I bought this van for the safety coverage. I would have never paid over $33,000. for a car that I knew I would have to replace componants that would allow the airbags to deploy. If I knew that I would have to pay to have new latches installed just so I could close my sliding doors. This is crazy. Normal wear and tear things I totally understand but these things are safety issues (I CAN'T CLOSE THE STINKIN' DOOR!). Oh well, we'll see what happens. I am so upside down with this car because the resale or trade in is so low and I still owe toooo much! Hey, thanks for reading, I feel better already. Just one more lesson in my ever learning life! |
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| You paid $33,000 for a Sedona!? What were you thinking? | |
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yes. i know that sounds a bit vindictive. but hear me out. at my tender age i (we) have owned/leased/operated 9 new cars. most i have traded in within a few years. a few we have kept past their shelf life; but with great results. top of the list? my 1991 mazda miata….awesome! we kept that sweet little convertible until we needed a car seat, almost 10 years. bottom of the list? you got it….my 2002 kia sedona mini van. purchased brand new in may 2002. fast forward 7 short years; YES only 7 short years…to a complete and utter piece of crap. evidently there is a ‘line’ that runs the length of the van that holds and circulates (?) your engine coolant. well its a very bad thing when the line RUSTS completely through and you LEAK said engine coolant. you would think that there would be light for this type of COMPLETE MALFUNCTION…but the only ligt is the one telling you that your MOTOR JUST BURNED UP. this is just the ending saga of the 2002 kia sedona mini van. six months after the five year bumper to bumper warranty was over the entire air conditioning unit went out. i’m not saying i’m a princess or something; but driving a new-er car with air in the hot midwestern summers is just too de-clase for me. so $1011.32 later…the air was running cool. so after receiving the dreaded call from mark (my non-dealership mechanic) and hearing the exact reason for the engine failure; i called KIA of america. after 12 minutes on hold, 8 minutes of explaining the issue and another 10 minutes speaking to a supervisor; i’m proud to report…… hahahahaha! got you, its not that kind of happy ending story. basically i’m screwed. no matter that a multitude of on-line forums discuss the rusty line (’we can’t speak to on-line forums or information’) no matter that the local dealership has the replacement line on perpetual back order for just this reason (’we know of no such shortages’) the problem isn’t under warranty…(’we are sorry for your frustration, but there’s nothing we can do’). i ended my call with KIA of america by vowing that i would make it my one-woman campaign to dis-credit their vehicles to any and all that will listen!
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Replying to: barbaran515 (Aug 05, 2009 3:09 pm) Have you ever thought about how ridiculous your reasoning is? Just because you purchased a model that apparently has had problems your making it your personal mission in life to talk about models and manufacturing quality you know absolutely nothing about? Why fight a lost cause? You have had a poor experience with Kia. So, never buy their product again. But please, don't show total ignorance in attempting to state that their vehicles are poor and people should not buy them. Go buy a consumer reports and look at how highly ranked many of their products are now.
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Replying to: lavrishevo (Aug 05, 2009 10:05 pm) my perspective is that i have purchased/owned/leased 9 NEW cars in my life and this one was the absolute WORST of the bunch. (and for the record the 9 cars were a mix of domestic and forgein, inexpensive & expensive). for a vehicle 7 years old with 80K miles on it to burn up the engine BECAUSE of a RUSTY/FAULTY coolant line is ridiculous to me. please don't call me ingnorant. just because their products are highly ranked NOW does not mean that they are still not big pieces of crap and that once the warranty period is over, good luck. by the way, do you work KIA or another car company? |
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| I have a 2008 Kia Sedona that I will have brought to the dealership 3 times on Monday with my TPMS light on. The 1st time I brought it in the service guy told me it was because the Sirius radio that I have in my van was messing with the signal, he cleared the codes, the 2nd time they replaced the sensor and now we are going for trip # 3, anyone had this problem? | |
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