- #7 of 11
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by barnstormer64
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Jan 17, 2009 (8:15 am)
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Thanks.
Seems surprising to me that the Service Advisor was that unaware of the CVT's requirements.
I honestly don't think that particular dealer has ever serviced the CVT. That Service Advisor has been there at least 5 or 6 years.
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- #8 of 11
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Re: [barnstormer64]
by coldcranker
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Jan 17, 2009 (9:10 am)
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Replying to: barnstormer64 (Jan 17, 2009 8:15 am)
That service advisor probably just had a brain freeze or something. Ford has put about 350,000 or so CVTs in Ford500s/ Freestyles/Montegos in recent memory.
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- #9 of 11
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Re: [coldcranker]
by barnstormer64
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Jan 17, 2009 (1:41 pm)
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Replying to: coldcranker (Jan 17, 2009 9:10 am)
Yeah, but how many of those have had to have the fluid changed so far?
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- #10 of 11
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Re: [barnstormer64]
by tim156
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Jan 17, 2009 (2:27 pm)
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Replying to: barnstormer64 (Jan 17, 2009 8:15 am)
If that particular dealer, or any dealer for that matter, sold only a few or no Freestyles they may not have sent any techs to CVT training. The first question I would ask is "have your transmission technicians received CVT training and does your shop have the proper equipment for a CVT fluid change"? Any cross contamination with conventional tranny fluid can damage your CVT. I asked at my dealer and two techs are certified. Also, if you purchased your Freestyle from a small town dealer, I would consider taking it to a higher volume dealership to have the CVT maintenance done. The reason being, there's a better chance they have the proper equipment and the certified techs, not a transmission tech who has to read a step, perform it, read another step and so on. Since this work is done at approximately 60000 miles, many cars will be past the warranty date. If there was a problem say 2000 miles later because the tech wasn't properly trained and you couldn't prove it, well, I know how ticked off I would be.
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- #11 of 11
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Re: [barnstormer64]
by coldcranker
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Jan 17, 2009 (6:39 pm)
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Replying to: barnstormer64 (Jan 17, 2009 1:41 pm)
Ford sold more Ford500s than Freestyles, and about half of those had CVTs. Since the average vehicle gets 12,000 miles per year, probably only about 5% of all CVTs sold have had the service. Guessing, of course. Some small percentage anyway. Its probably getting to be a common, hot issue now among the technicians at Ford dealerships. Just a few more months and they will be practiced.
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