Dealer gouged roof while installing roof rails!

4 messages, Last post on Jan 16, 2009 at 5:08 PM

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#3 of 4 Re: Dealer gouged roof while installing roof rails! [mdxrrrrr] by suspendmix Jan 16, 2009 (1:12 pm)
Replying to: mdxrrrrr (Jan 12, 2009 5:12 pm) Well, I just got it back! I didn't think the scratch warranted asking for a new car and quite honestly, I'm sure there weren't any more 08's around. They were up front with what happened, how they did it and what they were going to do to fix the vehicle. I did ask them for some service compensation and the service manager said without hesitation that it would not be a problem since they knew it was an inconvienence holding onto my car for so long, not to mention the damage. We eventually agreed to the 1st 4 scheduled services would be free and just as importantly, that they would pay for the car work rather than file an insurance claim. The reason for this was that I did not want any of this showing up on CARFAX since I would assume that it would show up on there as body work/paint job as opposed to something minor like repairing scratch. I couldn't believe all the dealer servicing that showed up on my old Volvo when i saw the CARFAX on that! He also assured me that neither his dealership nor the body shop would report this to CARFAX. I finally got the keys back and to my naked eye in the bright sun, I could not tell that there was any work done. The service manager explained that they sanded out and filled up the scratch (not sure of the process) and then painted the area down to one end of the panel and then the other side to the the rear quarter panel. They had to blend it in back there with the existing paint. He pointed out that if there were any potential for fading, that would be where it would be noticed but again, if it did occur for the lifetime of the car, they'll have it redone again and give me another loaner for the duration. All in all, it wasn't a bad experience. I mean, obviously, no one wants to have their new car damaged in any way but the professionalism and class that this dealership handled the situation was commendable. I would have no problem having any service done there (well, even if the 1st few weren't free) due to their honesty and willingness to "make it right." It can be so hard to find an honest place to service your car sometimes! If you want the dealership (SF Bay Area) just PM me or search my past posts, I think Ive wrote up my buying experience somewhere on here. BTW, the side rails, running boards and side moldings just look great! I loved it without it but damn, I couldn't keep from looking back several times as I was walking off! Replies to this message: steve_ (Jan 16, 2009 5:08 pm)
#4 of 4 Re: Dealer gouged roof while installing roof rails! [suspendmix] by steve_ HOST Jan 16, 2009 (5:08 pm)
Replying to: suspendmix (Jan 16, 2009 1:12 pm) Check out: Get ratings & reviews on car dealers & repair shops in your neighborhood They'd probably appreciate a good rating. Glad it all worked out!

#3 of 4: Re: Dealer gouged roof while installing roof rails! [mdxrrrrr] by suspendmix; Jan 16, 2009 (1:12 pm)

Replying to: mdxrrrrr (Jan 12, 2009 5:12 pm)

Well, I just got it back!

I didn't think the scratch warranted asking for a new car and quite honestly, I'm sure there weren't any more 08's around. They were up front with what happened, how they did it and what they were going to do to fix the vehicle. I did ask them for some service compensation and the service manager said without hesitation that it would not be a problem since they knew it was an inconvienence holding onto my car for so long, not to mention the damage. We eventually agreed to the 1st 4 scheduled services would be free and just as importantly, that they would pay for the car work rather than file an insurance claim. The reason for this was that I did not want any of this showing up on CARFAX since I would assume that it would show up on there as body work/paint job as opposed to something minor like repairing scratch. I couldn't believe all the dealer servicing that showed up on my old Volvo when i saw the CARFAX on that! He also assured me that neither his dealership nor the body shop would report this to CARFAX.

I finally got the keys back and to my naked eye in the bright sun, I could not tell that there was any work done. The service manager explained that they sanded out and filled up the scratch (not sure of the process) and then painted the area down to one end of the panel and then the other side to the the rear quarter panel. They had to blend it in back there with the existing paint. He pointed out that if there were any potential for fading, that would be where it would be noticed but again, if it did occur for the lifetime of the car, they'll have it redone again and give me another loaner for the duration.

All in all, it wasn't a bad experience. I mean, obviously, no one wants to have their new car damaged in any way but the professionalism and class that this dealership handled the situation was commendable. I would have no problem having any service done there (well, even if the 1st few weren't free) due to their honesty and willingness to "make it right." It can be so hard to find an honest place to service your car sometimes!

If you want the dealership (SF Bay Area) just PM me or search my past posts, I think Ive wrote up my buying experience somewhere on here.

BTW, the side rails, running boards and side moldings just look great! I loved it without it but damn, I couldn't keep from looking back several times as I was walking off!