Last post on Jun 30, 2013 at 8:40 AM
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Buick LaCrosse, Sedan
#2032 of 2056 Re: memory seat has me stumped [mike189]
Oct 27, 2012 (10:22 am)
on my 2011 buick lacrosse cxl awd , mirrors do work correctly now and without any proiblems , but i am not satisfied with operation of memory seats , i have seat positions set , for 1 and 2 , that works perfect , i do have my seat set for easy exit where the seat moves back , excellent idea , bmws dont do that ,lol, but as far as unlocking vehicle with remote and seat going to correct position, that is a issuie , but i am not hung up on it , there are other car mfg s out there with big time issuies with their product and they have no clue , no clue what so ever , i work for bmw dealer , the product is awesome , but i drive a buick , and will not drive a ford, never mind lease or but one , insane
i will have this addessed at my next svc next week ,
i will advise on my results
#2033 of 2056 Re: memory seat has me stumped [mike189]
Nov 01, 2012 (1:39 am)
I don't remember the exact setting name or exactly how to CXL, but sure it is same as CXS. Mine was CXS with NAV, the big screen.
There is a separate setting allowing seat to move ahead to programmed position when using remote or the passive entry. If I remember the correct terminology, passive entry, that is when you just pull the door handle and because the key fob is close it allows unlock and opening. Depending upon what programming they may have put in yours, there is a difference of using one or the other. If you have the second of delay, or three second of delay, or extremely lucky to have the longer delay, the seat will still move the instant you push the remote unlock. If you just pull to open you will have the delay.
That is if it works at all.
Some have ugly programming GM won't fix where if the passenger door is pulled open first, the seat won't move. And other glitches not for American style, such as seat moving ahead if driver door is left open and rear door is opened. That is if it does not continue moving and crush you against steering or knees to dash.
Maybe GM thinks they can get away with it without NHTSA forcing fix because you would likely be in a parked situation, but these days many shopping centers parking are under the same control as local roads. Happened as part of economic development changes. And to untangle responsibility for law and upkeep. That is you are not parking in a private lot enabling writing of ticket for bad parking or accident.
In the end, I'd complain until they fixed what I paid for.
#2034 of 2056 Re: memory seat has me stumped [mike189]
Nov 01, 2012 (2:08 am)
As to you comments being a diehard Buick man.
I'm glad someone is sticking their neck out trying to get it all resolved. Hint, you will need to amass an army or much of it will be just shined off.
After amassing the number of problems I had on 2011 CXS and the fixes on two items, the steering and A/C not cooling as well after fix attempts, I decided I did not want to live at dealership even though they were nice people. That is I can not say the cause of bad fixes were because of mechanic. They follow GM trouble shooting procedures which may have put them in the wrong part of A/C system. Or they may have gotten a bad GM Part. So original complaint still existed.
And also for the steering column. (GM changed the fix for locking column shortly after mine) I saw the special rack for holding column at dealer, removing and installing. I don't know if damage occurred during removal of old or installing new or they just got a bad new one or missed something upon installing. It created play in the steering shaft that allowed the vehicle to dart with a roadsurface imperfection. Enough to cross the line and nearly sideswipe.
My experience with two vehicles post GM bailout have me wondering if their better employees bailed when the trouble began and maybe went to foreign name American made. The bailout allowed them to keep operating, but with what were essentially trainees.
Keep it up, getting GM fixed. As a taxpayer, I want my money back. Before they go bellyup completely. I can only hope the governments share does not require us to make good on retirements when that happens.
#2035 of 2056 Service AFL Lamp -- Update [gmcustsvcsarah]
Nov 03, 2012 (8:18 am)
We're sorry that you're having difficulties getting this AFL concern addressed with your dealership.
I finally brought my 2011 CXS in today and the issue was resolved in about 30 minutes. The service manager said that they were very familiar with the problem as there is a technical bulletin out on it. (Probably not seriuos enough to prompt a recall)
All that was required was a reprogramming of the lighting system. The notation on the work order reads as follows:
-- MS N9657 Headlamp Control Module
Don't know what that means but the warning light has gone away and the headlights seems to be working fine. By the way, they gave me a copy of the instructions for the service technician and the only thing I can discern from it is "J2534 Pass Thru: Final Instructions and Programming Complete."
Finally, I want to thank my original dealership in Hanover, MA for doing such a fine job. By comparison, the dealership closer to my home had no clue. As a matter of fact they had never heard the term "AFL Lamps" before much less to fix the problem.
#2036 of 2056 Re: Service AFL Lamp -- Update [bwia]
Nov 04, 2012 (12:51 am)
Sounds like you might have USB port. These fixes for reprogramming the dealer gets from GM. If they install with normal test equipment, it takes them 1/2 hour plus. Once the dealer gets that program, they can put it on a USB thumb drive, advised to do so by GM. GM claims it then takes only 2 minutes to install update.
#2037 of 2056 Re: time after time [dwight9]
Nov 15, 2012 (8:55 pm)
I am unable to set the clock once we went off DST. I have been to the dealership three times with no luck. I have a 2010 LaCrosse CXL. I did not have this problem in the past. I can set it manually and it will keep the correct time until I shut off the engine. Does anyone know how to set the clock so it keeps the correct time?
#2038 of 2056 Re: time after time [football2fan]
Nov 16, 2012 (5:11 am)
Sounds like your dealer is not very adept. This one is simple. The software that governs that needs to be re-programmed. Same thing happened to my CXS with NAV. There is a software update that addresses this.
#2039 of 2056 Re: time after time [football2fan]
Nov 16, 2012 (7:49 am)
We'd be happy to check up on this with your dealership if you wanted. Please email us at socialmediagm.com with more information (include your name and contact information, the last 8 digits of your VIN and mileage, a summary of the situation, and the name of your dealership).
Sarah, GM Customer Service
#2040 of 2056 Re: memory seat has me stumped [e_net_rider]
Nov 17, 2012 (2:13 pm)
Got a new 2021 LaCrosse yesterday. I've had memory seats before and never liked them so on this car we won't bother to engage it. My wife and I are fine with the same setting so no aggravation necessary. Keeping as much of the tech stuff off the board as possible. Turn on the key and drive. Wish me luck.
#2041 of 2056 Re: time after time [joelippard3]
Nov 18, 2012 (11:53 am)
Joe, mine is doing the same thing. Had it checked when the oil was changed at a Chevy dealer (Same company, just the Chevy dealer was 15 miles closer). The looked for codes in the radio. Nothing. Now, I lose the volume, it "resets" itself, And when it comes back on, 12:00, Jan 1,2006 and no GPS for about 2 min. Then is sets to correct date, but GMT. Hopefully that's all it needs is a reflash. Gonna take it to the Buick shop. At least they work w/ the Nav system on a reg basis.