Last post on Jun 30, 2013 at 8:40 AM
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Buick LaCrosse, Sedan
#1992 of 2056 memory seat has me stumped
Oct 06, 2012 (10:48 am)
i feel really stupid , i have a 2011 buick lacrosse cxl awd with all options less nav and rear entertainment , i love the car , but one thing i cant figure out is the memory seats , i do have keyless entry , and have memory seat position set on position 1, seat and mirrors work perfect , but when unlock d/s front door , the seat does not move to that position , but i do have seat set that when you open the drivers door , the seat will go back all the way , easy exit function
now i am a work for a bmw dealer , and bmw has this mastered in reference to memory seats , and car key memory , and i am not putting down buick, the lacrosse is a awesome car , i could have had a bmw 550 xi for the same amount as the lacrosse , but i wanted the buick , i set bmw car key memory easily , so what is it that i am doing or not doing, i looked on u tube but they ise a car with nav, the settings are not the same , been there done that ,
other than that my lacroose is awesome , no complaints here
if gm customer svc can help ,id appreciate it
btw i have personally wrote a letter to mr thompson at buick marketing how happy i am with the dealership and the car , i made a great choice
#1993 of 2056 Re: memory seat has me stumped [mike189]
Oct 07, 2012 (4:56 am)
As I recall, on the 2011 there were separate settings for it to move back for easy exit, and that setting is called that, and the settings for it to move into place for driving.
If you can get it to move to your settings with the settings button, you may be happier with that option. Try it and see. The reason I say that is GM programming has been ultimately stupid and they refuse to fix at my last experience. Originally the seat started moving the moment you pulled the door handle, using passive entry. They eventually introduced a 1 second delay, but they could do better. That was demonstrated by a loaner the dealer had me in which had a full 3 seconds. That vehicle got reprogrammed to the 1 second. Dealer told me GM wanted them all alike at the 1 second, otherwise they may have to fix all to the 3 seconds for free.
Also CXL AWD may function somewhat differently. Early 2011 seat memory issues were to be fixed by module replacement. Then GM changed that to reprogramming if it was a CXS with blind spot monitoring, if I remember correctly. You can find it in the TSB listing if interested. The reprogramming was crap.
Did GM ever fix the boots falling down on rear shocks? I have not yet seen that correction. You can easily check yours by looking behind rear wheel, as look inward from side. You will see a shiny rod oriented mostly vertical if the problem still exists. I presume you will be doing salt and snow driving with the AWD. Dirt, dust, corrosive salt, etc. will get on that shock piston rod and cause an earlier failure of the shocks piston rod seals. GM has probably determined that failure will not happen within warranty. So you will get bit with both shock and boot assembly if not taken care of within warranty.
There were many changes coming part year as they were available. There may have been GM literature errors on top the rest of mess. H-arm rear suspension was originally standard on AWD and CXS, that is according to GM papers available from about JAN 2010. 2011 models were available from around JUL of 2010. Shortly, the H-arm became an option on CXS with package including Touring (full time electronic suspension) and different wheels/tires.
I had presumed the H-arm was listed on AWD because of rear drive shafts. That is, it may not have been possible to add rear drive with the other suspension.
Would you please post back if the boots have fallen on the rear shocks? It seems to be a near certainty on other models. AWD is less common and nice to know if they are affected as badly.
#1994 of 2056 Re: memory seat has me stumped [mike189]
Oct 09, 2012 (6:59 am)
Good morning mike189!
We're glad to hear how much you are loving your LaCrosse! I hope that I'm able to help you through the seat confusion.
If I understand your post correctly, your primary question is how to get the seat to adjust to your setting using the key fob?
To my understanding, the settings of the seat and mirrors are programmed to the key fob when the ignition is placed in the "Off" position (whether or not the "Easy Exit" setting interferes with this or not, I'm not sure).
The way it should work with the key fob is that when you press the unlock button on the fob and then open the driver's door, it should recall the seat and mirror positions last saved to that key fob. There is a setting you have to turn on under vehicle personalization (check out p. 5-44 in your Owner's Manual) - had you done this already?
I hope this is helpful for you - keep us posted!
Sarah, GM Customer Service
Oct 10, 2012 (3:06 am)
Heads up to those who have been bashing those who have had problems with vehicle.
Leslie Stahl, the lady who does news pieces, did a piece the other night featuring a new testing program at GM. The GM man, Mr. William Bell talked about the testing they were now doing. Also they did some of it on camera.
Mr. Bell said that when they first started the program and tested the Lacrosse, it was a big disappointment.
Maybe it will get better.
#1996 of 2056 Re: memory seat has me stumped [gmcustsvcsarah]
Oct 10, 2012 (3:23 am)
That sounds about right. Now noting that he does not have the NAV, he likely has the tiny screen.
Unsure if having NAV changes how the system works, or how it changes since the update program was listed for CXS with blind spot only, on that one there was a difference I was told by dealer. I was told by dealer that using the remote to activate unlocking/memory there would be no delay in movement of seat. I never personally verified because I always used the (passive opening ?) door handle recognizing FOB presence part of system.
To me, it seems ridiculous that GM has not been able to increase the delay for seat movement. Or fix the accidental trunk opening because the remote button gets bumped with FOB in pocket. I've now had my Lincoln MKS 7 months and never had the trunk open inadvertantly. This system requires 2 distinct pushes of trunk button. Apparently the GM system can't be taught to count to 2.
#1997 of 2056 Re: memory seat has me stumped [gmcustsvcsarah]
Oct 10, 2012 (4:24 am)
"To my understanding, the settings of the seat and mirrors are programmed to the key fob"
Perhaps it is a play on words. The FOB remembers nothing, except it is #1 or #2 or assigned position relative to the onboard system. A FOB will always transmit the same info. Matching a FOB to a vehicle is done within the onboard, that is the onboard is taught to recognize a FOB as belonging to the vehicle. I'm not sure where that mis-information started, but it was told to me by 800-customer service.
#1998 of 2056 Re: Too Many Problems [e_net_rider]
Oct 10, 2012 (4:43 am)
Rider: We thought you "turned in " your Lacrosse, Malibu or whatever GM product you bashed for years and then moved on - or NOT! Most posters on Edmunds like their lacrosse and GM cars in general. Life is too short for the inane griping and constant chatter on life's little problems. Cars are tools to get around your life in - not a zen moment. good luck with your bashing contract or activities or whatever you do for fun. we love our 2010 CXL.
#1999 of 2056 Re: 2010 Buick Lacrosse [mcd2515]
Oct 10, 2012 (5:06 am)
Never had the problem on my 2010 CXS. I turned it in about 6-7 weeks before the 27 month lease ended. Got a check back for $1090 due to condition and ow miles (17900). I'm now driving a Buick Regal GS Turbo Six Speed stick. An even better car. Better visibility, better sound system, and better gas mileage. Lowered my lease payment by $220 (39 mo.)
#2000 of 2056 Re: 2010 Buick Lacrosse [e_net_rider]
Oct 10, 2012 (5:10 am)
"Can I say, "Pain in the ass?""
#2001 of 2056 Re: memory seat has me stumped [e_net_rider]
Oct 10, 2012 (5:56 am)
Good morning e_net_rider,
"Every time the ignition is placed in OFF, the positions of the driver seat and outside mirrors are automatically stored to the RKE transmitter that was used to start the vehicle." p. 3-6 of the 2011 LaCrosse Manual
In looking further, it appears that what would have once been on a fob has been integrated with the key, and so my use of the word "fob" appears to have been in error. I apologize for my mistake and will be more diligent in my terminology so as to avoid confusion.
Sarah, GM Customer Service