Last post on Jun 30, 2013 at 8:40 AM
You are in the Buick LaCrosse
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Buick LaCrosse, Sedan
#1942 of 2056 Re: 2011 lacrosse vibration also [6600madison]
Jan 28, 2012 (2:20 pm)
It appears that you have the same vibration problem that I have been fighting for over a year to no avail. I am so disgusted because Buick/GM will not do more than change tires and balance,I am on my third(3rd)set of tires and 6 roadforce balance on my 2011 Lacrosse CXS...purchased in November 2010, and I only have 5800 miles on the car. I have been to four different dealerships and some can feel the vibration, some can't or say they can't feel the vibration!! I sent a certified letter to Brian Sweeney,VP of Buick sales/service back in April,2011,customer service contacted me and said to get it back to the dealership..I did,four more trips,more new tires(michelin), more road force balance..the problem is still there..this is my 9th new GM vehicle since 1992. I have been to dealerships 15 times. GM has won, they say if they can't duplicate your problem, they can't fix it. My wife can feel the vibration in the passenger seat,I feel it in the accelerator,my leg and seat.It aggravates me to drive the car,hence only 5800 miles in 14 months,I drive my 2001 2500HD which rides smoother. Let me know of your outcome? John.
#1943 of 2056 Re: 2011 lacrosse vibration also [navychief3]
Jan 28, 2012 (2:39 pm)
Did they reset the alignment?
The technicians in 03 used a vibration sensor device that can detect the vibrations and give the frequency so that it can be matched to various sources that are rotating based on the frequency and harmonics of the rotating parts. If your wife can feel it, the sensor can feel it. The sensor itself can be attached to steering column, seat tracks, instrument panel framework, e.g.
Jan 31, 2012 (4:51 am)
I understand your feeling. And just want it fixed. But your input of the symptoms could have immeasureable value. The technician has your vehicle for a short time and though he may have recognized your complaint he won't have the day in and out experience to guide him.
Putting your experience here might be good practice and you might find guidance to hone in on the problem. Good Luck and fire away.
#1945 of 2056 Re: 2011 buick lacrosse AWD [gmcustsvcsarah]
Feb 08, 2012 (1:19 pm)
It's still open as of 2/8/2012: 71-1027720494.
The dealership is undergoing some training issues and management problems/changes in the Service Department, which is part of the problem.
#1946 of 2056 Re: 2011 buick lacrosse AWD [fedupwithgm3]
Feb 08, 2012 (4:16 pm)
Thank you for your reply. I looked into your case and see your agent spoke with the dealer today while you were there. I recommend continuing to work with your agent regarding your concerns. The agent is looking into their resources and should be in contact with you soon. I apologize for your inconvenience and frustrations. Thank you for giving us the opportunity work with you and correct your concerns.
GM Customer Service
#1947 of 2056 Re: 2011 buick lacrosse AWD
Feb 09, 2012 (7:20 pm)
Thank you for looking into this. My 2012 Buick Lacrosse AWD has been in the shop a total of about 27 days so far. The car has many times more hours in the shop than on the road. After five trips to the dealer, they have now installed a complete new rear differential, managed to put a dent in the left rear door, and got grease on the console and carpet in the drivers compartment. Maybe I'll get the car back early next week to see if it finally runs right. This is "Professional Grade?"
#1948 of 2056 Re: 2011 buick lacrosse AWD [fedupwithgm3]
Feb 10, 2012 (4:55 am)
After you get it fixed, bring the GM of the dealer over to your car and request a full detail "on the house"
A long time ago on my 2003 Avalon, they had to replace the sunroof tracks. The car had light ivory interior. When I got it back that night the car had dirt, grease and fingerprints all over.
I went in calmly and asked to speak with one of the sales managers. I showed him the car, and immediately paged a detail man and had the entire interior cleaned/detailed.
Feb 20, 2012 (7:48 am)
Looking back you will see where the dealer, then I, tried to get info from GM as to which portable HDD actually worked via the USB port. The dealer could not get an answer so he could determine if it was a problem with my vehicle. GM never gave me an answer either.
That same drive without any changes plugged into my 2010 MKS happily started playing and indexing the music files.
Albeit, it only plays the MP3's and gives me a message concerning other formats. But it at least works where it did not with Buick. Shame on you Buick. Almost six months have passed and you have obviously chosen to ignore.
#1950 of 2056 Re: USB Portable HDD [e_net_rider]
Feb 20, 2012 (8:49 am)
E_Net. You obviously had serious issues with your LaCrosse. GM bought it back and you are still on here to bash them. Frankly, to judge a car because a HDD doesn't interface properly isn't going to matter to anyone. I bought a 16GB thumb stick for mine. It works fine, if it didn't I would return it and try another or do a search for one that DOES work. There are compatibility issues with hardware ALL THE TIME. I'm sure the engineers tried to make the system work with as many devices as possible.
Please, enjoy your MKS I hope it plays all your MP3s and provides you with many miles of driving enjoyment. The LaCrosse forum isn't very active here, but doesn't need the whining... "OOOOOHHH my MKS plays my HDD better than my (bought back) LaCrosse.
#1951 of 2056 Re: USB Portable HDD [tjc78]
Feb 26, 2012 (6:47 am)
tjc: Agree 100% with your comments regarding constant bashing. Seems that once a person returned TWO cars they would move on and bash their new replacement victim.
Our 2010 Lacrosse CXL with 3.0L V-6 has been a great car after ~14,000 miles. We felt fortunate to be able to afford such a nice feature packed car that gets fantastic MPG fora 4000 pound large comfortable safe car. We expect minor problems with any product designed and assembled by mere humans. Buick gets 28-29 on highway at speed limit- pretty good.
We recently bought a 2012 Sonata to replace another older GM model that gave us 14 years and 114,000 miles of service, with some problems of course. The sonata is awell made car also. It is not a mid $30's buick with leather heated seats and many options, but it is a good car so far and addresses the higher gas cost with 24/35 EPA ratings and actual better on the highway.
Conclusion: We have many choices to buy good reliable value added cars and should be thankful we can afford them- so enjoy - don't gripe!