Last post on Jun 30, 2013 at 8:40 AM
You are in the Buick LaCrosse
What is this discussion about?
Buick LaCrosse, Sedan
#1924 of 2056 Re: Used 2010+ [imidazol97]
Jan 08, 2012 (4:39 am)
FYI, yes and yes. GM bought back both a 09 Malibu LT2 and the 11 Lacrosse CXS.
Both were nightmares with the number of problems. Both also had serious safety issues.
For example, the Malibu was very unstable on the road, like some others experienced. It also had a flaw in the electric power steering with which it would about every thousand miles try to drive you off the road to the right. The power steering would apply maximum force to the right felt at the wheel, something I could barely contain with both hands on the wheel. Another issue which occurred three times was with the braking system. It felt like a sticking caliper, but could very easily have had something in the tied systems. I.E. the anti-lock brake module which accepts inputs from ABS, ESC, & TC. Sadly, GM has a history of problems in that area and depending upon your VIN, you may or may not have gotten the fix. That is, the Malibu I had was missing the parts that the recall added, yet not in the applicable VIN numbers. So if the function of those systems is included, then I had at least four failures.
The BUICK, well it also had what seemed to be a sticking caliper three times. Fortunately all the times with it allowed a long roll out, unlike the Malibu where I ended up in the intersection before I could get it stopped. Also the tires that came on the Buick should never be used as they were disgracefully bad at handling any snow. And play was introduced to the steering when the dealer replaced the column for a different issue. Play that could shoot across the line before you could correct. Besides the myriad of other issues, the final straw was when the GM rep said he did not see anything wrong with the SBZA when it would not detect a vehicle unless it was plus or minus 3 feet of your rear bumper and other other dead spots.
Safety issues are king to me. FYI, I have not yet bought a replacement vehicle. I have been rattled to the core with those experiences and obviously the chance of it happening again have been greatly amplified. That is, can any of you say similar problems happened with two purchases in a row? I sure as hell don't want number three.
I have considered an older vehicle hoping all the problems don't exist, but if safety is an issue, then you have to go with newer. I have been considering looking at foreign names now.
I still wish you all the best experience. As usual, I will hang around groups just to give input when necessary.
#1925 of 2056 Re: Used 2010+ [e_net_rider]
Jan 08, 2012 (8:41 am)
GM bought back both a 09 Malibu LT2 and the 11 Lacrosse CXS.
Both were nightmares with the number of problems. Both also had serious safety issues.
Seems like there is much more to these stories. If both cars in your scenarios were defective as claimed, then why didnít you accept a replacement? To the casual observer it would appear that you are an impossible person to please and nothing that GM did would suffice. I have both a Malibu and a CXS and I have not come close to experiencing the problems you enumerated in your many posts. If you are still in the market for a dependable sedan let me recommend the Toyota Avalon Limited.
#1926 of 2056 Re: Used 2010+ [bwia]
Jan 10, 2012 (11:16 am)
BWIA: The complaints went on forever and really covered the waterfront. My take was that rider is a retired GM engineer/ employee with an ax to grind - which I fully identify with in the current world of Corporate Exec. Greed that frequently resulted in shutdowns for tax purposes, layoffs for execs bonuses, pension plan raiding schemes and other employee morale busting practices.
I also feel GM and other car makers are making a real effort to make better cars and they are truly safer, less error prone in design and much easier to maintain. The problems pointed out in certain posts FAR EXCEEDED anything in the realm of real problems in one person's opinion only.
#1927 of 2056 Re: 2012 LaCrosse IntelliLink [bwia]
Jan 13, 2012 (2:24 pm)
Has anyone seen or heard an actual date for when Intellilink will be available in the 2012 LaCrosse? It is now early 2012 my local dealers don't have any dates or time frame to give customers. Help I need to make a purchase.
Jan 24, 2012 (5:16 am)
Well, I drove a couple of used Lincoln MKS yesterday. Its ride is much like the big Town Car, maybe a bit mushier in an attempt to reproduce that ride in a smaller and lighter vehicle. The first one had the same tires as the Touring package. They seemed much quieter on the MKS and surprisingly still round despite they were about worn out. The noise path was definitely different because of the better sound deadening in the MKS. And, BTW I now wear hearing aids and hear things I previously would not have. That leaves the sound level of the CXS to my imagination of how bad it actually is, especially with the GY 19". Notably, the CXS and CXL with Michelin are quieter but not as well controlled without the Touring Package. As to the feel of the control, I'd put the non-touring about halfway between those with the package and the MKS.
It was definitely peppy enough when I put foot in but opportunities were limited so I did not get to check a lot of ranges where you might call for the jet pack.
But now my main reason for posting this. I moved on to my second test drive, Michelins. Perhaps a tiny bit mushier but much better at absorbing those big bumps. And unlike the previous where I only heard the motor when I put some foot in it, I could hear the low purr in this one at any constant speed.
GM, wake up. Stop using those horrible GY tires on your upscale autos. Sure there are GY fans, but make that an option for them. Even Chrysler got smart enough to put Michelin and Continental on the 300's.
#1929 of 2056 Re: 2011 buick lacrosse AWD [awdbl001]
Jan 24, 2012 (2:29 pm)
What was finally done to resolve your "Service AWD/Service Rear Axle" messages? I have a 2012 Lacrosse AWD and have the same problems. After five trips to the dealer, they now plan to replace the entire rear end. This lemon has more hours at the dealer's shop than it has on the highway.
I've never experienced this much frustration with a any car, much less a brand new one. GM Support isn't helping much at this point.
#1930 of 2056 Re: 2011 buick lacrosse AWD [fedupwithgm3]
Jan 25, 2012 (6:13 am)
I'm sorry to hear that your 2012 is resulting in so much frustration! I see you're working with GM Support - do you have a case open? As my coworker Christina responds to our emails, I am not sure if you have worked with us in getting this started. We'd be happy to get you any updates on your Service Request if you were to share the number with us.
GM Customer Service
#1931 of 2056 Re: 2011 lacrosse vibration also [navychief3]
Jan 26, 2012 (3:57 pm)
My 2011 Lacrosse has a horrible vibration as well, so much so that my pants dance around by legs. It has been rebalanced 3 times, road force balanced once, and had the tires replaced at 6000 miles to no avail. The vibration is so noticeable that I cannot enjoy anything about this car. The other car in the household is a 2011 Hyundai Sonata which has a superior ride to this Buick. The GMC Acadia which was given to me as a loaner while mine was in the shop has a far superior ride as well. I am so ashamed that I decided to give GM another try after 20 years with Toyota. I can't believe Buick has made the Lacrosse a flagship car. What a joke. Never will I ever own another GM and I will continue to write and tell everyone what a horrible car this is.
#1932 of 2056 Re: 2011 lacrosse vibration also [6600madison]
Jan 26, 2012 (11:08 pm)
Just to be fair, have you read the reports by me and other very satisfied owners of the 2011 LaCrosse that include praising the ride experience we have had? I'm sorry you have had problems with your ride. I would think if it is as horrible as you report, GM/Buick would find a means to correct the problem or make you a happy camper otherwise. There are warranty solutions. I'm sure GM Customer Service will pipe in here to get your history. Let's see if they can help you out. My CXS is by no means a "horrible car".
#1933 of 2056 Re: 2011 lacrosse vibration also [6600madison]
Jan 27, 2012 (4:31 am)
It has been rebalanced 3 times, road force balanced once, and had the tires replaced at 6000 miles to no avail.
There are many, many things that can cause vibrations other than the tires. I would get a regional rep involved to help figure it out. You could have a bad CV joint, and torque converter issue, bad strut, etc. I am sure they will figure it out if you are persistent enough.
Yes it is a pain the rear, but unfortunately it does happen. I wish you the best.