Last post on Jun 30, 2013 at 8:40 AM
You are in the Buick LaCrosse
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Buick LaCrosse, Sedan
#1597 of 2056 Why is Buick LaCrosse Sales Slowing? [bwia]
May 04, 2011 (5:14 am)
However, comparable sales for 2011 show a steady decrease
2011 January 3,771 – (11.2%) decrease
2011 February 8,100 – (2.3%) decrease
2011 March 12,939 – (9.8%) decrease
2011 April 5,649 vs April 2010 5,236 -- (+7.9%) increase
Someone had mentioned to whom Lacrosse is losing sales, well it is to the Impala and Malibu whose sales for April were 21,071 and 24,701 units, which represent volume increases of 30.5% and 49.4% respectively.
By comparison, 4,525 Regals were sold in April.
#1598 of 2056 Re: Why does my car shake [50324lacrosse]
May 04, 2011 (11:48 am)
Yes and no satisfactory answer.
I talked to parts dept today and they told me GM had told them to keep using the old oil filter until depleted, then use PF63. That does not make sense either. Or that GM told parts that they are the same oil filter.
I have an appointment to take in next Monday and a list of 15 items I want them to take care of. And that is not all, but it will be a start.
#1599 of 2056 Re: Why does my car shake [50324lacrosse]
May 06, 2011 (7:37 am)
I definitely recommend taking the vehicle to be diagnosed. Do you have a case set up with GM Customer Service? Please keep us posted on any information.
Caron, GM Customer Service
#1600 of 2056 Re: Why does my car shake [e_net_rider]
May 06, 2011 (7:43 am)
Glad to hear you are taking your vehicle into the dealership. I am sure they will be more than willing to assist with your list of concerns to try to raise your customer satisfaction. I would recommend including all of your concerns on the list so that way the dealer has an idea of your frustrations and expectations. I apologize, however there is still no re-programming for the memory seats. I hope you have a wonderful weekend!
Caron, GM Customer Service
#1601 of 2056 Re: Why does my car shake [gmcustsvc]
May 06, 2011 (8:44 am)
I have had the car to the dealer since two days after taking delivery. That equates to fifteen months of trips to the dealer. They have been very helpful but they are only able to do so much. Two reps. And one engineer from Detroit have looked/driven it and all agree it is not acceptable. A new transmission and new wheels and tires we're installed. Still shaking. The issue of the engine shaking was not corrected with the new parts that were installed. I have been in constant communication with GM customer service.
NO GM EMPLOYEE WOULD EVER TELL ME WOULD EVER TELL ME WHAT MY OPTIONS WERE. THANK YOU VERY MUCH! In my opinion if you sell a car that vibrates and it is not supposed to do that, then either fix the problem or buy it back. GM has not been able to fix the problem and they have not made any attempt to buy it back. Caron, you tell me what I should do. I would like to hear that GM is working on a solution. Can you assure me that this is the case?
Why don't you keep ME posted!
#1602 of 2056 Re: Why does my car shake [50324lacrosse]
May 06, 2011 (10:45 am)
Can you please email me your case number, zip code and dealership information? I have spoken with our technical department about your concerns and I would like to discuss this with your dealer and or agent.
Caron, GM CUstomer Service
#1603 of 2056 The GM Paradox
May 12, 2011 (10:22 am)
Sales are up, yes, because GM is shipping autos to dealers whose inventories are bloated and rising, yet GM is calling back some 4,000 workers and plan to spend $2 billion on plant expansion. Voodoo economics or just good central planning at GM? You make the call.
#1604 of 2056 Re: Why does my car shake [gmcustsvc]
May 16, 2011 (3:51 am)
Update on car at dealer and loaner. I accidentally posted in this forum,
message 27 and read first.
Continuing, I checked on vehicle last Wednesday. They told me they were still working on it, but I noticed it was parked out back. No call from them yet, so they've had it a full week.
Added points, this one also shakes when idled up to around 1500 RPM. Not sure that I mentioned the boots on rear shocks are also fallen down on this one with less than 4K miles. Also gaps at door front seals.
I know I mentioned that it seemed to be getting better mileage with local driving. Saturday I had a short jaunt that included some interstate highway and I put gas in before, my usual Shell premium. I'd bet it had cheap or regular gas in from dealer. Power jumped almost immediately. But mileage really sucked, dropping on the indicator from 22 to 20.1MPG. I may have to try some cheap gas in mine to see if mileage improves.
Definitely missing the HUD. The AC system does not do wild swings, but the fan runs to slow and I had to manually adjust speed up a lot to cool and keep near the temp setting. The seat cooling did not seem to work. I did notice an ugly smell at one point, but I had four passengers. And despite that we were cool enough in the front, two of the rear passengers complained about being hot and air was coming from the center rear register. Other items I miss that I have on CXS but not on this CXL are HID/aiming headlights, the big screen of the NAV with camera, blind spot alert, and the difference in handling.
That was my first night driving and there were times when I had real difficulty seeing the road clearly enough, especially during maneuvers.
I had to do some backing in parking areas and not having the camera to see, when it can, made me uneasy. Much the same with not having the blind spot alert.
The difference in handling is monumental, like two totally different vehicles. It is a bit hard to determine the exact reason because the CXL has the 18" Michelins and no touring package. Also the hyper-strut has only been on the CXS model. According to the TPMS, tires have about 1 1/2 to 2 # too much air if the door placard has the best numbers for handling and ride. On smooth road it is a great quiet ride. But small road imperfections and heavy truck grooving of surface induce poor handling, sway at front and rear of vehicle. The CXS with hyperstrut and touring package seems to limit it to the rear with same conditions and most of it disappears when put in sport mode of touring package. The lesser audio system is definitely poorer quality, but I noticed there are no rear deck speakers and holes from the trunk, possibly one source of noise. Far less road noise on the CXL, which I still suspect noise is the GY tires and too, one of the reasons for the hyper-strut (CXS only) is it is supposed to be quieter.
Maybe, with 2# less air in the Michelins the sidewalls will provide enough give that the pulling laterally from road imperfections will disappear.
For a car of this size, I still say the Classic Aurora is a better ride and handling.
#1605 of 2056 Reply: Why does my car shake [e_net_rider]
May 16, 2011 (5:13 am)
1)Please keep us posted on the dealer remedy for the fallen boots on the rear shocks. my dealer offered to "reglue" or epoxy the boots back up/on if it bothered me. Seems that the design was to seal out the water and road grit so they s/b kept in place. Also a mechanical device like a screw or clamping device would work better?
2)Interesting comment about your CXL with 18" Michelins riding well. Our 2010 is seriously quiet on the road. If not for throaty exhaust notes it is hard to tell it is running. Also the driveability on grades has learned to shift better. Still has an economy preference which is OK by us. Great cars.
3) Also noted in car mags that 2012 Malibu will be built on same Epsilon platform that Lacrosse is on resulting in larger car in and out with move to 4-cyl and E.assist drive. S/B a great seller.
good luck with your fixes.
#1606 of 2056 Have you noticed a hole in...
May 26, 2011 (2:43 am)
Have you guys noticed a hole on the passenger's side in the fascia that covers the area where the engine fire wall meets the glass? At first I thought the hole was a drain hole to move water running down the front glass but the hole is only on the passenger's side. Besides, the hole in that location is worthless as it too small to move water efficiently as well as it is susceptible to clogging with dust.
I brought this to the attention of my service manager and he said he had never seen this hole before. And to prove this was not an anomally he checked all the Lacrosses on the lot and they all had the unexplained hole. So in effect he concluded that it was not a good idea to seal the hole since it may a use he is not aware of?
Bloggers, does your Lacrosse have this hole? And if it does, do you have any concerns about water intruding into the console area and create premature and undesirable rust?