Last post on Jun 30, 2013 at 8:40 AM
You are in the Buick LaCrosse
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Buick LaCrosse, Sedan
#1570 of 2056 Re: An Update [50324lacrosse]
Apr 14, 2011 (7:24 am)
I have a 2011 Lacrosse CXS. The car always felt like the tires were out of balance also. I Took the car to the dealership,both the service advisor and the mechanic drove the car and said nothing was wrong and they could not help me.(Less than 300 miles on car) I took it to a independant tire dealer and said the wheels were not true. I went back to the dealership and had the zone rep drive the car and he said he could not feel any problem, but had the alignment checked..all ok. They decided to put 4 new michelin tires on(oem)..did not help..less than 500 miles on car..total of 3 trips to the dealership by now.I then took it to another independant tire dealer and had the tires checked and "road forced balanced"..did not help. I now have 2600 miles on car..took it back to the dealership again this week..they let me drive another 2011 Lacrosse (only 14 miles on odometer)..it had the same balance/vibration problem..only worse!! I got in my car and left...GM/BUICK do not want to hear it!! The dealerships stopgap problems from going to engineers or corporate people that can solve your issues. What do I do now..I'm not sure..this is my 8th new GM vehicle since 1992.. I presently own a 2500HD Silverado,and a GM Winnebago motorhome.I am happy that someone else that had these problems got them solved even tho it took a long time.
#1571 of 2056 Re: time after time [dwight9]
Apr 14, 2011 (9:52 am)
Thank you for the update. I look forward to hearing from you once you have spoke with a dealer.
GM Customer Service
#1572 of 2056 Re: An Update [navychief3]
Apr 14, 2011 (12:38 pm)
I would be interested to know what size wheels your LaCrosse has. If you don't want to share it in public, I understand. Do you only notice it at highway speeds? Feel free to email me: 50324davegmail.com
#1573 of 2056 Re: Memory Seat Module [e_net_rider]
Apr 14, 2011 (12:55 pm)
I apologize that you do not like the functionality of this feature; however it is operating as designed. If it is difficult to get in due to the seat moving so close to the steering wheel another option would be to set the memory seating a little farther back, to accommodate getting in the vehicle, and then moving it forward to your specifications. I hope this helps! Have a wonderful weekend!
GM Customer Service
#1574 of 2056 Re: An Update [50324lacrosse]
Apr 14, 2011 (4:12 pm)
Dave..I have 235-50R/18 tires on my 2011 Lacrosse. I notice it feels like an out of balance tire at 40-50mph..and at highway speeds above 60mph, it's almost like a vibration. I guess what really bothers me is that 3 dealership employees could not feel it, or did not want to. My wife can feel it from the passenger seat, its that bad. That new 2011 Lacrosse that I drove this week was really bad..it only had 14 miles on the odometer. Thanks for the info on your earlier message.
#1575 of 2056 Re: An Update [navychief3]
Apr 14, 2011 (4:28 pm)
Employees from your dealership must not know what they are supposed to be aware of. Keep after it!
Mine had the wheels road force balanced. One was out of tollerance and that tire was replaced. I have personally driven three from different delerships and found each one to have the same vibration and in addition, if idled up to 1500rpm or so while in park, the car will shake then as well. That is still the case with mine. I have 17" steel wheels. I keep telling myself that one day there will be a recall for this.
#1576 of 2056 Re: Memory Seat Module [gmcustsvc]
Apr 15, 2011 (3:09 am)
1, it does not work as designed. It goes to random positions.
2, is it supposed to move ahead when the rear door is opened?
3, if this is design, then it is time to fire some designers and fix issues.
4, issues include problems with NAV rear camera system. Screen is unusable when the sun hits it. It is surrounded with reflective chrome bezel. These are safety issues. Cameras such as these are available in much wider lighting ranges so they don't get overexposed by bright sun low in sky. Also, brake lights cause overexposure. And the porting of the exhaust is such that in cool weather you see nothing but a white cloud of condensed exhaust vapor.
I am going to check and suspect that setting to factory defaults will turn off some seat memory functions. As told by one saleman, turn it off, and you, I suspect it was a known problem before the vehicles were built.
#1577 of 2056 Re: An Update [50324lacrosse]
Apr 15, 2011 (3:22 am)
I feel for you guys with the shakes. Hope someone gets this figured. Maybe the wheel mounter at factory forgot to have his alcohol for breakfast and your vehicle is experiencing second hand DT's.
Back to being serious, can you tell which wheel, wheels are responsible? Does it move to rear if rotated? If it stays in front, then it could be something in drive train such as CV shaft or brake rotor. I have not actually seen the construction of these but on older vehicles where they were of double layer construction, weights looking like large expansion pins were driven into the vents around the edge. Throwing such a weight would be a problem. Because of iron casting it would be near impossible to cast a perfectly balanced rotor. So, if they are of this type and have no weights, then someone is not finishing the job.
#1578 of 2056 Re: Memory Seat Module [e_net_rider]
Apr 15, 2011 (5:42 am)
I would like to thank you for all of your feedback. I have passed this information along. I hope that you are able to utilize one of the alternative options I have presented. Have a great weekend!
GM Customer Service
#1579 of 2056 Re: An Update [50324lacrosse]
Apr 15, 2011 (6:07 am)
Dave, my 2011 Lacrosse also vibrates at 1500rpm when in park. I bought the Lacrosse because I can tow it behind our motorhome, 4 wheels down, just start (pushbutton) the engine, shift to neutral,stop the engine. Most automatic vehicles you cannot tow 4 wheels down, you have to go to a manual transmission. After having the baseplate installed on the car for the towbar attachment, and towing the car for 1 hour, the battery was dead. My last GM vehicle,(2008 HHR), the owners manual stated you had to pull a fuse to prevent battery drain...which worked great for 3 years..no dead battery. The owners manual on the Lacrosse does not say you have to pull any fuses. I called the Buick/GM customer service phone number, they could not help,said take it to the dealership..which I did,no help.All I wanted to know was what fuse(s) to pull to prevent battery drain. Again, the dealerships won't contact the higher echelon to help solve problems. I bought a battery disconnect switch and installed it on the negative battery post,the positive post has a terminal board attached, no room to work. I hope this doesn't cause any problems, more than resetting the radio, everything else worked good, Nav still held all the right info. I will keep after the dealership,thanks for the encouragement. JOHN!