Last post on Nov 05, 2013 at 12:21 AM
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Jeep Wrangler, Scheduled Maintenance, Steering, Suspension, Tires, SUV
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#14 of 1888 Re: Jeep Wrangler: Problems and Solutions [njbamadogz]
Nov 30, 2005 (6:32 am)
I own a 2001 Wrangler Sahara with a similar problem. However, mine only exists on the driver side. I actually sat in my wrangler during a rain storm one day to see where the water was draining over onto my carpet. In my jeep, it drains over right at the apex of the lower right hand corner looking at it from the inside (The lowest corner of the doorjam towards the pedals). To remedy it, I simply closed a plastic shopping bag in that corner of the door. When I went to my jeep this morning, it had been raining all night, and the bag had worked as it redirects the water from going over the plastic framing onto the carpet, and seeps it back out the door. The only issue being that some water is now caught in the bag, and I accidently dumped the water onto myself and onto my carpet again... haha. But for the most part, the bag had stopped the water.
This is by no means any sort of permanent solution. I agree that it should be fixed permanently. Unfortunately, I have yet to find a good solution in my 4 years of owning the vehicle. Your guesses are as good as mine, and I sure don't like it looking as though I closed groceries in my door whenever it rains outside, but for now, it seems to be doing the trick.
#15 of 1888 Re: Jeep Wrangler: Problems and Solutions [njbamadogz]
Nov 30, 2005 (7:59 am)
They just called and said they have the new door in, so I'll have to drop by after work and see what happens.
#16 of 1888 Write a Letter, If You Haven't Already
Nov 30, 2005 (11:09 am)
06tj4banger and njbamadogz...I'm really sorry to read of the leaking Wrangler problems you're both experiencing. Have either of you written letters to DMC? I have no experience dealing with DMC but I have had success using letters to rectify problems with a Chevy dealer and a Toyota Sienna. I had on-going service repair issues with a Chevy dealership and product design/failure issue with my Toyota. The problems were serious enough for me to feel I was getting the shaft after spending so much money as we do on new vehicles. I've worked for many years in technical customer support for computers, electronics, and software. In those years, I found written letters just seem to hit managers and get quicker, higher-quality responses than phone complaints.
If you haven't written a letter, try it. Call the DMC customer support phone line and ask for the contact name and address to which you can send a letter of complaint. Stay completely calm, business-like, professional, and to the point. The customer support representative may be happy to hear they won't have to deal with you on that spot immediately and may get talkative while they look up the contact address. During that time, try to get a name of a director or vice-president of the product quality division.
You may have to research a little on the DMC corporate website to find directors' names but I think you'd be in the right to send copies of what you write to those individuals as well...be sure your letters state you're copying that letter to those "higher ups" so they know you've started, yet, another paper trail that may lead a senior manager back to them if they don't act.
In writing the letter, stick to facts and you should clearly state your emotional dissatisfaction with their product but that you honestly wish to continue patronizing their products if they can find a way to rectify their mistake. You can throw a little jab in about them reluctantly forcing your hand to look at competitor's products (especially if you name-drop Toyota...they're very scared of them).
Forgive me if you've already been down this path. I honestly feel a written letter(s) to the corporate mothership will get you much farther and ironically, faster than phone calls to the corporate customer support line and face-to-face with dealerships.
I wish you both luck.
#17 of 1888 Re: Write a Letter, If You Haven't Already [jimlw2]
Dec 01, 2005 (4:57 am)
Thanks for the info. I have had very few experiences with dealing with companies at a national level, but they all say the same...they let the local people decide and if they say no then you are out of luck.
#18 of 1888 Re: Jeep Wrangler: Problems and Solutions [06tj4banger]
Dec 01, 2005 (5:12 am)
They opened the box from the parts department and realized that they ordered the wrong part They ordered a replacement window for the drivers side from another dealership. They were hoping to get it from a another dealership because soft half doors are on national back order and it could take several weeks to get one in. I don't believe it's the soft half door because this is the third attempt at a door...it has to be the steel half door. You have to pull on the door hard and try to jerk it out of the steel door section...I think something is wrong with the inside of the steel door where the rods from the soft half are supposed to fit into it. So, while I wait for the door, I am going to get some sealant from the hardware store and put it on the front and top of the soft half door and put it back on after it dries to see if that makes a difference.
#19 of 1888 Re: Jeep Wrangler: Problems and Solutions [06tj4banger]
Dec 01, 2005 (3:54 pm)
Man, oh man, what a mess! It's just one thing after another!
I rec'd a call from the sales mgr. at the dealership where I bought my sport today. He said they are now ordering a whole new soft top for the car. They still have no idea WHY it is leaking, but they figure they might as well throw a new top of the Sport.
Then he told me that Chrysler says that when his service mgr. went to order the top, he was told that the 2005 soft tops are "currently unavailable" which leads him to believe that Chryslers thinks there is a problem with them and are scrambling to try to fix it. (Keep in mind, Chrysler STILL says there is no problem, so how they intend to fix a non-problem is beyond me. But they are sticking to their guns.)
Anyway, I asked the sales mgr. what happens if this doesn't work. And he said "then we go to Lemon Law...but Chrysler is good that way...they never let it get that far."
Whatever the heck that means...will continue to keep you posted...
#20 of 1888 2005 Wrangler Cracked Windshields
Dec 16, 2005 (12:11 pm)
I've had my 2005 Wrangler for 7 months, and the windshield cracked. This wouldn't be a big deal if I'd gotten unlucky and a big stone hit it or something.
This is different. I have twin cracks eminating from the edges of my defrost vent, starting upwards and then taking a sharp turn towards the sides. I noticed them first yesterday after driving in a snow storm with the defroster on pretty high. Today, I drove it again, and after the car cooled down and I got back in the cracks had spread. Anyone else have a similar problem?
Dec 17, 2005 (2:50 am)
I have a 2001 Wrangler, replaced brakes and rotors at 9000 miles,I had great brakes for that 9000 miles but after dealer put new brakes on they have never been the same, my wife drives it most of the time and almost has to stand up on them to get jeep to stop!! took it back to dealer and they said nothing was wrong, we argued and that was it, I only went up one tire size, shouldnt make that much difference, anyone having brake problems like this? love to hear from you, thanx, Barry
#22 of 1888 Re: brakes [jeepguy2]
Dec 17, 2005 (2:19 pm)
Try another dealer to make sure. I had this problem on a Windstar minivan. Had the brakes redone at a Firestone service center, and they didn't grab as well, and began making a "grinding" noise. Took it back several times, was told they were fine. Then, they "resurfaced" the pads. Basically taking them off and sanding them. Still no good.
Took it to a Goodyear service center, and they said "well, the other guys didn't understand that your van has to have ceramic pads".
Long story short, I had to pay for the job twice, but the second time it got done correctly. Totally fixed the problem. Just posting my experience in case it helps anyone, but it may not be the same problem.
#23 of 1888 Re: Jeep Wrangler: Problems and Solutions [06tj4banger]
Dec 19, 2005 (11:01 am)
I have a 2005 Rubicon that has the same water leak problem. Can you tell me, did have any luck stopping the problem with a new door?