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Prices Paid: Buying & Leasing Experiences Volkswagen Passat CC Prices Paid and Buying Experience
82 messages, Last post on Aug 31, 2009 at 2:15 PM
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Replying to: pinksnyper (Feb 02, 2009 8:37 am) 
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I am so ashamed. I’ve been scammed twice by Yorkdale Volkswagon o/b 2031113. I know I should have been more on the ball. I probably cannot do anything about it. Hopefully, others will not make the same mistakes as me. Shop elsewhere. I leased a new VW Passat CC through this dealer. They used an offer to lease form which doesn't include the selling price of the vehicle on it. They told me the purchasing price was $34,735,which included the base price of $31,975 + $1,400 for auto transmission and $1,360 for freight and PDI. The leasing company is VW Credit Canada Inc. The numbers were the same as posted on VW Canada's website. The monthly payments were a little more than what I wanted to pay so I asked if they could lower the purchase price enough to make the monthly lease payment an amount of $350 per month (this included an $8,000 trade-in). The salesman told me that he required my credit card in order to present this to his manager. He came back with a reworked offer to lease form and told me I have a deal. At that time, the salesman took my ownership papers for the car I was going to trade-in. What they did not tell me was that they retained the same purchase price, but increased the amount I would have to pay up front, not to mention that they used a slightly higher interest rate to calculate the lease payments than the amount posted on VW Canada's website. After I released what they did, I called the new car sales manager to complain and ask for my $1,000 deposit back. He would not give back the deposit. He agreed to reduce the up-front payment by $700, while maintaining everything else the same. Further I was told that I could have the car in the colour scheme that I wanted by the end of the week. I later found out that they do not have the car I wanted, and promised to order one for me from the manufacturer. The car arrived three weeks later. It did not come from directly the manufacturer. Instead, they acquired it from another dealer and had a manufacture date that was five months old, meaning it had sat through the Canadian winter -- they did not disclose this to me. When I picked up the car and fill out the leasing paperwork, the leasing rate offered by VW Credit Canada had dropped from 4.9 to 2.9%. The dealer had forms for me to sign which stated that the interest rate was 2.9% but the monthly payments or up-front payments had not changed. The residual value had been lowered by a mere $340.00. Again the purchase price was not disclosed on the new offer to lease form. When I pointed out that the lower interest rate should have a more significant effect on lowering either the up-front payments or the monthly lease payments, I was told that the effect was minimal. The Business Manager told me that they made $250 and he would make it up to me in services. At this point they already had my car and my insurance had already been transferred to the new car. So I just took his word for it. However, the lease agreement itself, which is an entirely different document, only presented to me after all of the above had occurred, contained a Vehicle Selling Price that was $37,662.83. This price was significantly higher than the MSRP of the vehicle, and when I questioned it I was told it includes freight, security deposit and first month payments as well as some other small charges. Not having a computer with me at the dealership, these items cannot be easily checked. After getting home, I realized they the selling price only included freight, not security deposit and first month payment and was $3,319.83 above the selling price I had agreed to. Do I have any recourse against this dealer? 
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Replying to: lucretius (Mar 15, 2009 7:59 am) |
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I probably cannot do anything about it. Hopefully, others will not make the same mistakes as me. Shop elsewhere and don't buy Volkswagen. I reported my case where the dealership (Yorkdale Volkswagen o/b as 2031113 Ontario Limited) engaged in unfair practices involving false, misleading, deceptive and unconscionable representations, VW Canada called the dealer and said the dealer was not willing to do anything and VW Canada also said that they would take no further action. And I had to beg them to even make the phone call by reminding them that their dealers are a reflection of them and they should care about their reputation. Apparently, they are not too concerned about consumers.
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Replying to: lucretius (Mar 15, 2009 7:59 am) You went to the dealership to lease a car but did not drive the one you wanted? Then gave them $1000 on top of your $8000 trade in before you had a chance to sit in the car? They then found a car for you and had lowered the interest 2% with no change in monthly payment? You signed all the papers and drove your new car home; then noticed the vehicle's MSRP had risen over $3k (I'm assuming this is JUST the MSRP...and not MSRP plus sales tax) Something does seem fishy...although you should/do have the option to walk out of the deal at anytime before driving off the show room floor. Although it may have been a hassle transferring insurance etc... I think its common practice for dealers to trade cars to get the one you want quicker (sitting through one winter shouldn't matter...it's leased...and you live where you live...). Sounds like you were in a rush not to notice a $3,319.83 until you got home... Cars are such big (depreciating) investments...I usually take A LOT of time reading all the fine print and asking them to explain all the little things to me...they're on the clock not me -- I have all day And...I've learned to stay away from leases...they never work out for me... I doubt you can do anything...other than write it off as an expensive learning lesson.
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Replying to: ivan_99 (Mar 17, 2009 8:36 am) About one week later, they call me and tell me they don't have the car it in the colour I wanted and tried to get me to take another colour. By this time (a) I had already asked for my deposit back twice and they refused, and (b) the interest rate on leases offered by VW Credit dropped to 2.9%. They tell me they ordered the car from Volkswagen Canada and mine would be the first one to arrive from the port. Two weeks later (and three weeks after our first meeting in which they took the $1,000 deposit) they delivered the car. Upon arriving to at the dealership, they took my keys and car before giving me a chance to even inspect the new car or look at the lease agreement. They had a pre-prepared Offer to Lease form (another one) as well as a lease agreement. Their Offer to Lease forms do not disclose selling prices. The Lease Agreement does -- but besides the MSRP it includes freight and some small charges. I certainly asked about it, but they lied to me about what made up that number. And I certainly noticed the 2.9% interest rate telling them that it should have some effect on my monthly payments. I also told them that I didn't want to sign that lease agreement and they told me the only choice I had was to sign this or sign a lease agreemnt with the previous 4.9%. I did swear at them. They "admitted" to making $250 extra on the change in interest rate. This was obviously a lie that I did not discover until later. I really didn't want to have to leave the dealership on foot. And I had alot going on at home at the time, so I just took their word for it. Yes, I signed all the papers and drove the new car home. What I discovered was they had padded the selling price to ensure the mothly payments remained the same and they could pocket an extra $3,319.83 of "profit", at my expense of course.. Note that selling price and MSRP are two different things. The MSRP is set by the manufacture and did not change. The final selling price was $3,319.83 more than we had agreed and $2,619.83 more than the MSRP (including the freight,etc.). Sales tax it seems is not included in the selling price.
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Replying to: lucretius (Mar 17, 2009 7:15 pm) Aside from being ripped off...how do you like the car? Did the dealership taint your enjoyment of driving your new car? |
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Replying to: lucretius (Mar 17, 2009 7:15 pm) - You would like to go into a dealership and pay $20,000 for a $30,000 car. - When you come into that dealership, they want to think of a way to get $40,000 for that $30,000 car. The art is meeting in the middle (and obviously from the customer perspective, towards the low end!). Many of the dealer games revolve around leasing, financing, and especially the trade in. I cannot tell you the number of times I have been told my car is worthless, and then I have turned around and sold it to the first person who stopped by to view it for $1,000 - $2,000 (private sale). You as the consumer need to do the research up front (what vehicle do I want, what is the TRUE dealer cost, what can I afford, etc). Don't go in "wanting a certain monthly payment" - they then stretch out the term to meet the monthly payment objective. You also need to back off when things change rapidly. Don't sign if something major changes last minute. You would be surprised, when you get up and walk out (literally), things changed. I have walked out twice, with the dealer running out and telling me that management had just approved the "correction" (Toyota and Audi). This may just end up being a bitter lesson for you. But learn from your mistakes. You now have the car. ENJOY IT. Treat it well...! (and I would NOT NOT NOT go back to that dealer). Don't keep rewarding sleazebags. One last minute thought for you. One can always go back and visit during a high-volume timeframe (e.g. Saturday morning at 11:00 am or 2:00 pm) , and then go into the dealership and talk loud enough about how you had been duped - make sure you are near other customers. I may have, um, done that too.... 
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Replying to: kinct (Mar 18, 2009 1:50 pm) Very true...I was helping a co-work shop...she walked out when the dealer low-balled a trade in; after they ran out they offered $3k more... and talk loud enough about how you had been duped heh...a different co-worker did the same...very loud about the "illegal" activities they practiced...then some tears; she got her money back...
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Replying to: ivan_99 (Mar 18, 2009 2:32 pm) I had thought that there was a 3 day rule to return a car in Indiana, but there is not. I am not sure that applies anymore anywhere?
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