Last post on Jan 09, 2012 at 9:43 AM
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Toyota Venza, Car Buying, Car Leasing, SUV
#345 of 596 Re: Does anyone know about the Toyota order/transfer process? [lisa4labz]
Aug 03, 2009 (8:44 am)
I went to my local dealership on Saturday. I told the salesman I need a VIN or I want my deposit back. I hung around just outside the sales office door to hear what was going on as the GM and sales manager were there as well. The GM informed me that there were no Venza's in the color scheme (Trop Sea Metallic, Ivory leather) available until the end of August even though my salesman told me it would be here mid-August. I requested a refund for my deposit which they gave me without an argument. I told them if they can produce a vehicle that matches my request with a VIN and will give me $4500 for my trade-in I will be back.
I live in the Tampa Bay area and it is sad that the only Venzas around seem to be in blizzard pearl white, bronze or black. They had a white one that just came in on Friday equipped as I want it but I just don't want white and for over $30K I feel a consumer should get what they want.
BTW - the GM and sales mgr used the term "at sea" to describe the Venza I want. When I questioned the terminology they told me since some Toyotas come from Japan they use this term to describe any vehicle that has not arrived at their regional port (Jacksonville) from the factory. Also they are assigned their permanent VIN when they are allocated to a dealer.
The best laugh of the day was when I informed my salesman that if I cannot take advantage of the "cash for clunkers" rebate that I was going to wait until the 2010 models come out in November. His face turned Barcelona Red!
#346 of 596 Re: Does anyone know about the Toyota order/transfer process? [raysfan]
Aug 03, 2009 (5:44 pm)
I love the Barcelona Red part.
Frankly, since the Venza did not even arrive in dealer showrooms until quite late, I'm surprised Toyota didn't make it a 2010 model from the get-go. Most other cars coming out that late are classified as 2010's. This isn't a big deal, except that it affects future resale value. A 2010 will be worth more than a 2009.
#347 of 596 Re: Does anyone know about the Toyota order/transfer process? [yurko]
Aug 03, 2009 (7:21 pm)
Thanks - I am trying to maintain my humor through what has been a major disappointment and one heck of a pain in the butt. You would think with the way the economy has been and car sales being down that dealers would be kissing our feet for even considering a purchase but that does not seem to be the case. Instead of being upfront and honest with me and telling me that a Venza with the colors and options I want won't be available until late August I was fed one lie after the other. The good thing is I have a lot more info for negotiating my deal next time around and I am hoping to save another $500-700.
I just read the 2010's are due out in October so unless the Senate approves more $$ for the CARS program I just may wait. There have been some issues with the 09's from what I have read on various forums including transmission jerkiness, warping dashboards, etc. This can be expected with a first year model. You also have to take into consideration that some people join forums like this to find out if others are experiencing similar problems so the info is somewhat skewed.
I agree that the 2010 models would be worth more but also may cost more - we'll see. I am still hoping to get the $4500 for my 1997 Ford Exploder and drive away in a Tropical Sea Metallic Venza be it an '09 or '10.
#348 of 596 Re: Does anyone know about the Toyota order/transfer process? [raysfan]
Aug 04, 2009 (8:14 am)
I empathize with you. I can't understand new car dealers, either. When times are good, they don't need you because there's always a sucker willing to play their game. When times are tough, they still treat you with contempt.
Have you thought of trying another dealer? I see you live in the Tampa area. I have heard good things about Earl Stewart Toyota in North Palm Beach, although I have not had any personal dealings with them. We're not supposed to list contact info here, but their website is like their name. If you can't get satisfaction in the Tampa Bay area, you might consider them.
I'm in SW Florida. The 3 Toyota dealers in this area (in Punta Gorda, Ft. Myers, Naples) all love to pile on high profit dealer-installed stuff that nobody wants or needs. Not to mention marking up the MSRP's with ridiculous "Market Pricing Adjustments". Toyota makes great products but needs to instill a little of the Lexus "customer service" mentality in the Toyota dealerships.
If you find another good -- and fair -- Toyota dealer in central or south Florida, please let me know.
#349 of 596 Re: Does anyone know about the Toyota order/transfer process? [raysfan]
Aug 04, 2009 (8:53 am)
I had the same problem trying to get my Venza with the options and color I wanted. In the Chicago area, dealers are only interested in selling what is on their lot and not going through the trouble of locating a car for you.
I started calling dealers around Chicago telling them what options & color I wanted and the price I was going to pay. I had financing together but mentioned that if they could beat my credit union I would opt for their financing. At least 90% of them told me the car wasn't available or I'd have to order the car in the configuration that I wanted (4-6 week wait). However one dealer was able to locate a Venza and I purchased the car last Friday (I had a clunker too).
What I learned is that most dealers will tell you they can't find the car you're looking for. This is because they don't have a comparable car to trade off or a good relationship with the dealer that has the car you want.
I hope this helps you find the blue Venza you want, it took me more legwork then I expected but I did get my Venza and in my case $3500 for my clunker.
#350 of 596 Re: Does anyone know about the Toyota order/transfer process? [robfile]
Aug 07, 2009 (12:25 pm)
I finally got fed up with the run around I was getting. The final straw for me was seeing a white Venza in the on-line inventory for this dealer with the same VIN as the Tropical Sea Metallic Venza with the same options the sales rep e-mailed me. I called Toyota's Customer Service and explained my situation. The dealer's customer satisfaction dept called me today to tell me the Venza I want will be built on 8/12 and will be at the dealer by the end of the month. The other day the sales mgr told me the VIN would be available on 8/12, the date it was to ship. Again two stories, which is true?
Now I get the fun of dealing with the salesman again. Since I have no deposit or contract unless they give me a better deal than I negotiated before I will just walk away and move on.
#351 of 596 Got one Today
Aug 08, 2009 (11:06 am)
My wife got a Venza Today
Bought for 31708.00
Muller Toyota in NJ
I had a work van that I used for a Clunker and got another 4500.00 off
This is our first Toyota I have been a Ford person all my life
#352 of 596 Re: Got one Today [thetiler]
Aug 09, 2009 (4:15 pm)
how much over inovice was it?
And where is Muller toyota
I was at Autoland and someone i was with asked ot see the invoice and said that it was the law that the buyer get to see it. The salespeople were not willing...
Any info on that?
#353 of 596 Re: Got one Today [wpease]
Aug 09, 2009 (9:11 pm)
"I was at Autoland and someone i was with asked ot see the invoice and said that it was the law that the buyer get to see it. The salespeople were not willing..."
haha thats waaay too funny.
#354 of 596 Re: Got one Today [thetiler]
Aug 10, 2009 (3:55 am)
How does she like the Venza?
I know prices vary from dealer to dealer but I also found that trade-in prces can vary too. I don't know if I got the best deal I could on my Venza but I feel I got a very good trade-in price on my car. The other dealership I went to came in almost $1,000 lower so I took that into consideration.