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Maintenance/Warranty Problem and Customer Service Nightmare!

5 messages,  Last post on Oct 15, 2009 at 3:53 AM

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What is this discussion about? Dodge Grand Caravan, Chrysler Town and Country, Plymouth Voyager, Van

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#4 of 5 Re: Maintenance/Warranty Problem and Customer Service Nightmare! [tmaguire] by bart19136 Oct 15, 2009 (3:32 am)
Replying to: tmaguire (Oct 28, 2008 1:12 pm) Good Day,   Sounds to me that the dealership is not documenting the issues. Lemon law?   Recommend you file a complaint with your state attorney general office consumer complaints, then file one with the better business bureau of your region.   Lastly, you have a book on disputes with Chrysler Dodge, read it and follow the instructions. If you do not have it, call the 800 Chrysler line and then tell them you want to start a dispute that goes to arbritation proceedings. When the dealership receive notification that an arb meeting is coming they will do everything in their power to resolve this issue. When Chrysler see state and consumer complaint plus arb dispute (assuming this is a new car under factor warranty) they wil push the dealership. Finally you mention safety issue in steering, contact the national highway govermental agency and file a safety complaint on your vehicle failure steering wheel.   Good Luck, Ps read my post from Oct 14, on the Rack and Pinion.   Bart Tur
#5 of 5 Re: 2006 Dodge Grand Caravan [teacher101] by shipo Oct 15, 2009 (3:53 am)
Replying to: teacher101 (Sep 16, 2009 9:42 am) Wow, I'm stunned at the issues you've had with your van; to say that your experience is different than ours is an understatement. Our first DGC (a 1998 3.8 liter Sport model) went some 170,000 miles with very little maintenance, and our second, a 2003 3.8 liter ES model is currently north of 130,000 miles and has only needed two unscheduled repairs, the first being an ABS wheel sensor, and the second a fix for the steering whine that you're complaining about on your van.   By the way, the fix for the steering noise is well known and an easy and cheap fix to boot. All you need to do is to replace the power steering reservoir and top the power steering system off with ATF+4 (and nothing but ATF+4) transmission fluid. Do those two things and your steering whine will be cured for at least the next fifty or sixty thousand miles (i.e. until the micro screen in the reservoir clogs again).   Best regards, Shipo

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