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Maintenance/Warranty Problem and Customer Service Nightmare!

5 messages,  Last post on Oct 15, 2009 at 3:53 AM

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What is this discussion about? Dodge Grand Caravan, Chrysler Town and Country, Plymouth Voyager, Van

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#2 of 5 2006 Dodge Grand Caravan by kaki25 Jul 19, 2009 (9:32 pm)
I bought a new Town & Country in 2005. I took it back to the dealership after the first few days, telling them there was something wrong with the brakes. I was told it was just brake dust because they were new. I had to have brake pads, calipers, and rotors before 6000 miles. This happened again before 11000 miles and again at 15000. The car was a lemon so I traded it for the 2006 Grand Caravan SXT. Like you the power steering motor went out and I had to have it replaced. Lucky for us it was still under warrenty. Last week while picking up supplies for our pool I ran into a gentleman who told me he had the same problem with his power steering pump. He also told me how his power door cannot be used, the cheap plastic chain broke and it is almost $300 to fix. I had the same problem with my door. When I press the button to close the door it would shut part of the way then re-open. I found out when it did this it was due to the plastic chain, it was being smashed my the door. I took it to my Chrysler dealer and it will be $259.98 to repair. Chrysler should have placed a guard on these chains to keep them in place, on a track, something. And to pay almost $300 to get this piece of cheap plastic fixed is rediculous. I think there is several issues with these van's that Chrysler needs to address. I won't buy another Chrysler! Replies to this message: teacher101 (Sep 16, 2009 9:42 am) shipo (Oct 15, 2009 3:53 am)
#3 of 5 Re: 2006 Dodge Grand Caravan [kaki25] by teacher101 Sep 16, 2009 (9:42 am)
Replying to: kaki25 (Jul 19, 2009 9:32 pm) I too have a2006 Grand Caravan SXT. I have been having troubles one right after another with it! It all started with the tires on the van. I got a total of 12000 miles on the tires and they were beyond worn out! I went to the dealership and they told me that there was a radial pull and there was nothing they could do except replace the tires. $849 later I had new tires. Then I had issues with the steering whinning. Never found out what was causing it...the machanic claimed "it is normal"! This summer my A/C went out. After complaining to Diamler Chrystler enough they picked up the bill. Three people in my neighborhood have the same van plus one of my friends......all four of them lost their A/C around 45000 miles!!!! The passenger side sliding door started letting too much road noise in. Took it to the dealer and spent $179 to get a new rubber strip put on the door. That same day the door would not close when I pressed the buttons. Called the dealer, they still can't figure out why the door does not close when you press the buttons. My friend has his air bag light coming on and staying on. Has had the front sensor replace 3 times and the light keeps coming on! NOW, my water pump and thermostat need to be replaced! The damn van doesn't even have 60,000 miles yet!!!! I can't believe how much money I am throwing away on this stupid thing! the problem is it doesn't have any resale value! If I trade it in now, I will lose another 5 or 6 thousand dollars!!!! Good luck too all who own one and warn your friends!!!!!! Replies to this message: shipo (Oct 15, 2009 3:53 am)
#4 of 5 Re: Maintenance/Warranty Problem and Customer Service Nightmare! [tmaguire] by bart19136 Oct 15, 2009 (3:32 am)
Replying to: tmaguire (Oct 28, 2008 1:12 pm) Good Day,   Sounds to me that the dealership is not documenting the issues. Lemon law?   Recommend you file a complaint with your state attorney general office consumer complaints, then file one with the better business bureau of your region.   Lastly, you have a book on disputes with Chrysler Dodge, read it and follow the instructions. If you do not have it, call the 800 Chrysler line and then tell them you want to start a dispute that goes to arbritation proceedings. When the dealership receive notification that an arb meeting is coming they will do everything in their power to resolve this issue. When Chrysler see state and consumer complaint plus arb dispute (assuming this is a new car under factor warranty) they wil push the dealership. Finally you mention safety issue in steering, contact the national highway govermental agency and file a safety complaint on your vehicle failure steering wheel.   Good Luck, Ps read my post from Oct 14, on the Rack and Pinion.   Bart Tur
#5 of 5 Re: 2006 Dodge Grand Caravan [teacher101] by shipo Oct 15, 2009 (3:53 am)
Replying to: teacher101 (Sep 16, 2009 9:42 am) Wow, I'm stunned at the issues you've had with your van; to say that your experience is different than ours is an understatement. Our first DGC (a 1998 3.8 liter Sport model) went some 170,000 miles with very little maintenance, and our second, a 2003 3.8 liter ES model is currently north of 130,000 miles and has only needed two unscheduled repairs, the first being an ABS wheel sensor, and the second a fix for the steering whine that you're complaining about on your van.   By the way, the fix for the steering noise is well known and an easy and cheap fix to boot. All you need to do is to replace the power steering reservoir and top the power steering system off with ATF+4 (and nothing but ATF+4) transmission fluid. Do those two things and your steering whine will be cured for at least the next fifty or sixty thousand miles (i.e. until the micro screen in the reservoir clogs again).   Best regards, Shipo

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