Last post on Jan 09, 2010 at 10:59 AM
You are in the Mazda CX-9
What is this discussion about?
Mazda CX-9, Interior, SUV
#6 of 15 painted silver pieces
Oct 23, 2008 (10:08 am)
To be fair, many vehicles today use painted silver pieces in interior.
Those can also be found in high-end brand vehicles as well.
The door handle pieces are, in my opinion, simply poorly located at places that are very subjective to purses, belt buckles, cell phones pouches, etc.
#7 of 15 Re: painted silver pieces [ceric]
Oct 23, 2008 (10:40 am)
You're a regular here in postings right?
Sorry but there is no "fairness" when you spend $35K for a new car.
Wrong location? It's a door handle in an automobile that was designed to be passed by humans, clothing and accessories during everyday usage. Perhaps if it was used on the inside of the glove box, or under the armrest, I may expect it.
These pieces are defective. Plain and simple.
With even the slightest rubbing of my fingernail, the metallic paint glides off the plastic. I even made a small video with my camera to show what little pressure is required to remove the paint. This is a defect in design, manufacture, quality or some other process or product requirement along the way.
Door handles on automobiles are designed to be handled by...... well, human hands of course. Which may or may not have nails, rings, callousses or whatever. I rarely have witnessed such poor quality on a Japanse product. Everything else with the car is just fine so that is why I believe it's a defect due to one of the reasons I listed above.
Probably 90% of the respondants to my post reported the same problem (other Mazda forum). One said he had none. Perhaps he got the good batch, or doesn't use the handles to open and close the door somehow.
Do you have a CX-9? If yes, is this Japanese quality that you expect for you money? Perhaps on a Kia or some other low budget US model.
#8 of 15 Re: painted silver pieces [howardru]
Oct 24, 2008 (10:52 am)
I have 1 or 2 scratches on my CX9 door handle as well. I am just not as angry about it as you are. That is all.
As I said, Mazda put painted plastic pieces at the wrong locations. That is the way I see it. You can find painted plastic pieces on Lexus, Acura, ....
Yes, I have CX9 GT AWD. And, I love it.
#9 of 15 Re: painted silver pieces [ceric]
Oct 24, 2008 (2:14 pm)
I guess my anger came through the posting huh? Yes, well I just picked her backup and she has a brand new set of cheap plastic door handles. Going to find something clear to put on them this weekend.
Dealer replace w/o question.
#10 of 15 Re: painted silver pieces [howardru]
Oct 24, 2008 (4:48 pm)
Could you let us know what will you be using to protect it from happening? and how does your fix turn out?
#12 of 15 Re: Mazda CX-9 Interior [badself]
Nov 04, 2008 (5:03 am)
Same here, just got off the phone with local Mazda Service Mgr and he said he has a few people complaining about the same thing. He also believes the materials are of poor workmanship. My concern is that our vehicle was leased, as I am sure many others are and when returning the vehicle this type of issue could generate big bucks for Mazda. I have won (2) LL suits, (1) Mazda CX7 & (1) Pathfinder, so don't give up!!!!
#13 of 15 Re: Mazda CX-9 Interior [nickd51462]
Nov 04, 2008 (5:26 am)
Mazda has claimed mea culpa. The dealership will replace the defective pieces free of charge. Just mention the Technical Service Bulletin I posted above.
#14 of 15 Re: [howardru]
Nov 04, 2008 (7:20 pm)
Received letter dated 30 October from admin to Director of Marketing I wrote to with my complaint. This is almost 30 days AFTER Mazda USA issues TSB on the defective paint (ie, their fault).
They apologize for the defect and cannot assure me that this won't happen again.
She includes two gift cards for $50 each ($100 total) towards parts and/or service at any Mazda dealer.
#15 of 15 Re: [howardru]
Jan 09, 2010 (10:59 am)
I got mine replaced free of charge after a bit of arguing with the dealer. The new ones do not seem to have a better quality