Last post on Nov 18, 2013 at 8:55 AM
You are in the Maintenance & Repair
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Toyota Prius, Honda Fit Hybrid, Ford Escape Hybrid, Honda Hybrid, Chevrolet Malibu Hybrid, Toyota Highlander Hybrid, Hybrid Cars, Coupe, Hatchback, Truck
#180 of 194 Re: Prius Solar Panel Failure [skycaptain]
Oct 11, 2012 (10:23 am)
Well, Just got off the phone with Toyota Corporate. Basically they told me that they will give me $750 towards my repair of $2000 for the defective solar panel on my 2010 Prius. I told them I was surprised that they weren't at least offering to supply the part and I could pay for the labor(about $350) for repair as most all other car manufacturers would have done. Even Ford has been known to do this. Sadly, It appears Toyota's customer service quality is well below Ford's.
I guess Toyota has made a corporate decision of "Buyer Beware". If Toyota installs a defective part in your new car and you don't find out until 9 days after the 3 years warranty is up it is just to bad for you. Even if it was defective before the warranty expired. Amazing! It is disappointing to see this attitude from a company I thought was known for quality and great customer service.
I asked them if I could appeal the decision and was told "No, I would have to pursue a remedy outside Toyota". In other words hire a lawyer or file in small claims court. What a craven answer.
I hope you folks don't have any problems with your Toyota after the paper warranty is up. Toyota appears not to care about or understand their customers. I t has become , in my opinion, a company run by bean counters and Lawyers.
I like my dealer and had planned on making Toyota my car of choice for the future , but after this experience I think I won't be buying any more of their cars.
Oct 11, 2012 (12:51 pm)
We just purchased this car 2 days ago, and were given the "HARD sell" to purchase an extended warranty. What does anybody have for an opinion on this matter?
#182 of 194 Re: 2012 Toyota Prius Two [tommyterrific]
Oct 11, 2012 (1:04 pm)
Tommy, depending on how long you plan to keep the car, I would recommend you contact your credit union or Bank an see if they offer extended warranty protection contracts. I got a 48k mile 4 year extended warrant form my Credit union 3 thousand miles before my factory warranty expired. It cost me $1073 and was issued by Travelers insurance. The Toyota dealer policy was $2300 and he wanted to add it now at point of sale, 3 years before I needed it. It is a big mark up profit item for the dealer. Skip it and buy one later.
#183 of 194 Re: 2012 Toyota Prius Two [skycaptain]
Oct 17, 2012 (10:05 am)
Can I still go to my bank if I paid cash for the car? Can I go to your bank too?
#184 of 194 INVERTER VOLTAGE FLUCTUATING
Oct 28, 2012 (7:45 am)
My 2007 HH has fluctuating dc voltage since April 2011 when there was 120488 miles on it. The dealer had below statement:
"INVERTER VOLTAGE FLUCTUATING AT AMD WIREFROM DC/DC CONVERTER. ~|~120488 INVERTER VOLTAGE FLUCT UATING AT AMDWIRE FROM DC/DC CON VERTER. 150 INVERTERNEEDS REPLA CEMENT."
They gave me an expensive estimate to repair it. Back then I didn't like the fact to pay such money for a part that still working. I thought I will repair it whenever it dies.
It is more than a year and half and I put more than 15000 miles on my car and the inverter is still working as before.
Anybody has the same problem? Does anyone know if my car really needs an inverter or it might be something simpler than that?
I would appreciate any thought.
#185 of 194 Re: INVERTER VOLTAGE FLUCTUATING [abot]
Dec 03, 2012 (11:22 am)
Not sure about that specific problem but one you might see is the generator failing and not charging the battery. The problem is that the generator is located within the drive system and the dealer cost to replace it is around $5,000 including labor. It's a 12-hour job. Good luck!
#186 of 194 Re: Prius Solar Panel Failure [skycaptain]
Jan 09, 2013 (6:39 pm)
Thanks for posting this solar roof concern. I have been browsing around for 2012 leftover Prius lll models and I've looked at several with that roof. I will be rethinking cars with that option. Did you get the roof replaced?
#188 of 194 Prius Battery replacement
Sep 15, 2013 (3:28 pm)
I was offered a used 2008 Prius with good price. I have checked the CARFAX report for the car, and found the battery was replaced early this year. Is it ok to buy a Prius with replaced battery?
It looks the car was used for high miles for the life. So it has 90,000 miles now.
#189 of 194 Re: Prius Battery replacement [ark8012]
by MrShift@Edmunds HOST
Sep 15, 2013 (4:39 pm)