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2009 Hyundai Genesis Initial Quality and Issues

40 messages,  Last post on Sep 25, 2009 at 11:52 AM

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What is this discussion about? Hyundai Genesis, Hyundai Genesis Coupe, Coupe, Sedan

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#31 of 40 The problems persist (Harbinger) by harbinger Aug 05, 2009 (12:10 pm)
this is an update to my axle replacement problems. The service manager called me on tuesday 8/4 stating we received the right side axle and when can i bring it in for installation. I stopped driving the car so I had to p/u the car from storage. I paid my tolls and was there 07:30 hrs. At about 10:00 hrs. i was informed by the Svce.Manager that they again had the wrong part that was shipped direct from Korea. So they reinstalled the old part and gave me a work order. I told them I didn't want the car anymore. After a discussion the manager said he would trade it back and that I could get another car with minimal to zero lose. When we started the process the General Manager stepped in and stated that the Hyundai Manager had no authority to offer me that deal. This is ridiculous; the General Manager said that I would have to go the lemon law route if I wanted another car and that it is the responsibility of Hyundai to make things right for me. The Svce.Manager stated that he spoke to the regional rep. and that they were going to compensate me for my troubles but that they would not take the car back. I contacted a Lemon Law attorney and they stated I have to give them at least 4 tries to fix the car... I just don't want the car anymore.. what a cluster... I'ts hard to understand how they can't even get the right part for the job to even begin to see if this is the cause of the problem. Well see what happens when the right part comes in?! has anyone ever had these types of problems? and what can be done to further my case. Hyundai regional rep. says hes going to compensate me. what can i expect? Replies to this message: carolinabob (Aug 14, 2009 6:39 am) espo35 (Sep 25, 2009 11:27 am)
#32 of 40 Re: The problems persist (Harbinger) [harbinger] by carolinabob Aug 14, 2009 (6:39 am)
Replying to: harbinger (Aug 05, 2009 12:10 pm) Look at your owners material for a brochure on what to do when Hyundai disagrees with you. There is a section for each state as all are different. SC requires arbitration before you can file Lemon Law. Start now!    BTW, I had a 71 Dodge Challenger with a whistle from the AC unit because the door wouldn't close all the way. Chrysler kept sending wrong part and finally dealer had me bring it in when Rep there and they measured the rod to close the door. He went back to Atlanta warehouse and found the part. The part NUMBER was for the rod to a Coronet is the reason they kept sending the wrong one. Don't get me started on Chrysler's inability to fix the carburerator-a real POS.
#33 of 40 Re: 2009 Hyundai Genesis Initial Quality and Issues [jbhansen] by rjj718 Aug 15, 2009 (6:15 pm)
Replying to: jbhansen (Oct 07, 2008 3:02 pm) I leased a 2009 Genesis Sedan (V 8 with techno package) a week ago yesterday. Today (with less than 500 miles on the vehicle) I was driving it down Alligator Alley in Fla, two hours from home, in the middle of an afternoon rainstorm. Suddenly, with no warning, things just went off -- lights, dashboard lights, windshield wipers, window controls, door lock controls, all air conditioning. It was raining so hard I couldn't see. If it had been dark, and without lights of any kind and no wipers, I would have been dead. The hazard lights wouldn't even work. It was a miracle that I made it (slowly and stressfully) to my exit, but the car totally died a mile from home and had to be pushed off the road. Has this happened to anyone? Does anybody have any idea what this could be? Perhaps I got a lemon. I sold a Mercedes to get into this car, and up to now I was very happy with it. Replies to this message: acdii (Aug 30, 2009 9:36 am) rjj718 (Aug 31, 2009 11:02 am) mikemartin (Sep 21, 2009 11:16 pm) espo35 (Sep 25, 2009 11:52 am)
#34 of 40 Genesis AFLS by carbing Aug 19, 2009 (3:13 am)
I picked up a new Genesis a couple of weeks ago. The AFLS off light has come on a few times and flashes until the car is turned off and it seems to reset. Since it doesn't happen all of the time I'm not sure what the problem is. Otherwise the car iseverything I expected. Any ideas?
#35 of 40 Re: 2009 Hyundai Genesis Initial Quality and Issues [rjj718] by acdii Aug 30, 2009 (9:36 am)
Replying to: rjj718 (Aug 15, 2009 6:15 pm) My father in law has a Mercedes that did the exact same thing last week, EXACT! I bet the Hyundai was cheaper to repair though, the bill for repair on the Mercedes is expected to be upwards of $5000. Replies to this message: rjj718 (Aug 31, 2009 11:02 am)
#36 of 40 Re: 2009 Hyundai Genesis Initial Quality and Issues [acdii] by rjj718 Aug 31, 2009 (11:02 am)
Replying to: acdii (Aug 30, 2009 9:36 am) I would be really interested in how they fixed it -- do you know, or could you ask? That $5,000 bill is pretty astounding, but at they fixed it. Hyundai is STILL working on my vehicle. An engineer from the manufacturer flew in today. Everybody is stumped. Maybe they should call a Mercedes tech in!
#37 of 40 Re: 2009 Hyundai Genesis Initial Quality and Issues [rjj718] by mikemartin Sep 21, 2009 (11:16 pm)
Replying to: rjj718 (Aug 15, 2009 6:15 pm) I leased a 2009 Genesis Sedan (V 8 with techno package) a week ago yesterday. Today (with less than 500 miles on the vehicle) I was driving it down Alligator Alley in Fla, two hours from home, in the middle of an afternoon rainstorm. Suddenly, with no warning, things just went off -- lights, dashboard lights, windshield wipers, window controls, door lock controls, all air conditioning. It was raining so hard I couldn't see. If it had been dark, and without lights of any kind and no wipers, I would have been dead. The hazard lights wouldn't even work. It was a miracle that I made it (slowly and stressfully) to my exit, but the car totally died a mile from home and had to be pushed off the road. Has this happened to anyone? Does anybody have any idea what this could be? Perhaps I got a lemon. I sold a Mercedes to get into this car, and up to now I was very happy with it.   The Genesis was recalled in Korea for exactly this problem. The ECM is faulty.   There were hundreds of reports in Korea of Genesi dying at full speed on highways and secondary roads.   If anyone here doubts what I'm saying, Google it.   Also, that is really unbelievable that an axle on a new car, in this era, has to be replaced. I've not heard of axle failures on new cars in a long, long time. Replies to this message: espo35 (Sep 25, 2009 11:52 am)
#38 of 40 Be Aware by carolinabob Sep 22, 2009 (5:02 am)
If you have problems with your Hyundai of any kind, take it to the dealer ASAP. If he says cannot duplicate or operating within specs or as designed, ask for an appointment with the Hyundai District Parts and Service Manager.   Then call Hyundai Customer Service call center and open a case. Record the case number, date of call and person to whom you spoke.    Then take it to another dealer if you want while waiting on the DPSM to show up.    If DPSM denies a problem, look in your owner's manuals for one titled Owner's Handbook Supplement with State Disclosure Notices, Consumer Assistance Process and Alternative Dispute Resolutions Program. Look for your state and do what it says.    BTW, the DPSM may not tell you, but one of the first things he may do after saying no problem is go into the computer system and close your case. If he does, start a new one.     If you go through the BBB Auto Line process, your case can be closed as "settled" if Hyundai agrees to inspect the car again, but then again says no problems. If that happens, call BBB immediately and they will re-open the case and continue on in the process.     Good luck - you'll need it.
#39 of 40 Re: The problems persist (Harbinger) [harbinger] by espo35 Sep 25, 2009 (11:27 am)
Replying to: harbinger (Aug 05, 2009 12:10 pm) You want a new car because an uncommon part on a newly-released vehicle (first model-year) made in Korea took longer than a day or two to come in??   Man, it's not a toaster you bought at KMart; you just can't exchange it for another one!
#40 of 40 Re: 2009 Hyundai Genesis Initial Quality and Issues [mikemartin] by espo35 Sep 25, 2009 (11:52 am)
Replying to: mikemartin (Sep 21, 2009 11:16 pm) A faulty E.C.M wouldn't cause that.   I'm sure it's fixed by now, but I bet it was a loose battery feed wire at the alternator.

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