Last post on Sep 26, 2013 at 12:04 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#484 of 543 2010 Equinox #2 of sad story continued
Jun 28, 2010 (11:35 am)
I also purchased a 2010 Equinox LTZ in Colorado Springs in Oct 2009. I fell in love with the way it handled and the comfort and design. After having it a few months we started having issues. The first issue was with the DVD Player. It would shut off during the movie and no one had touched the controls to stop it. Had this check 3 times so far and hope it is working properly now. We are going on a trip so we will check it out then. Just got back from trip and still having problems with DVD Player.
Then we had to take it back for several recalls. A few months later the car would not start. Got it back and next thing I know the car will not start. Turn the key and nothing wait try again after several tries the car starts. Took this to the new issue to dealer three times each time saying they could not find it. Finally on the 3rd try they found that a wire end was not making proper contact and loose. They replaced the wire end and tightened it, so far no problems. Still when I get in the car I wonder if it will start again.
Next, the driver’s back passenger window would not go up. Took it in and they replaced the motor. Then I hear a clunking sound around the driver’s side. Had this looked at several times finally they found out that the strut went bad. So they replaced it by taking out a strut from a new car on the lot, as it would take to long to rebuild one I was told. Get it back and then the passengers back window’s motor goes out. Had to wait a week for part to come in.
In the mean time problems with the backup camera appear. I was backing out of driveway and the camera would not go on. Stop went forward and then went back in reverse nothing. Park the car, shut off engine and then restarted car and backed up again, Nothing! Went to work, called dealership and they would look at it when I took the car in for the back window. A few days later I went to airport to pick up a guest and after reversing and putting in drive the camera would not turn off. The camera stayed on for several minutes before it shut off in the drive mode. The dealer reprogrammed the camera and so far it is working OK.
The first time I called Chevrolet HQ I was assigned a great person to deal with my case. They called me back if I left messages and took the time to take care of my concerns. This was when after the car did not want to start. At this point I was asking Chevy HQ for an exchange of vehicles as I no longer had confidence on the car. They declined and offered a couple of oil changes to me, which I declined also.
Then, when we started having additional issues, I called Headquarter and was assigned an individual named Regan. The customer service I have received so far from this gentleman is atrocious. I have left numerous messages for him, with instructions to call me on my cell phone and each time he has called my home and left a message, when I am at work. Each time I have called him back and all I get is his voice message, but still have not been able to reach him. I called the customer service desk and explain my problem. Each time they assure me they will give him the message and have him call me back on the cell phone. This has yet to happen.
The last time I called Chevrolet(June 16th, 2010) I asked for a supervisor and explained why I needed one. I was on hold off and on for over 45 minutes with no resolution and still did not get supervisor.
I asked my service representative and other Chevrolet employees at the dealership, if they have had or seen any other Equinox’s with this many problems. They all stated that they have not seen or heard of any other vehicles and did not know what else to say. One employee made a comment that they truly believed that there is always that one car off of the line that something goes wrong with it and that I had gotten that car. Needless to say, I have come to know the people at service department and other workers rather well. Since, I am always there for one issue or another.
Even the sales person who sold me the car stated he felt bad. We have two other Chevy vehicles and have had no problems with them. All I am asking is that Chevrolet please exchange this vehicle for another Equinox. We have less than 10,000 miles on this car and the problems started when we had less than 5,000. I have talked to the dealer also about exchanging this vehicle for another one with no encouragement given that it will be done.
I have posed the question to the Service Manager “How would you feel about this situation if it was your car and the amount of money it cost?” He stated the same that you are feeling now. Everyone knows that what is going on with this car is wrong but no one is willing to fix the problem. I really am getting disappointed in this product and the customer service I am receiving for Chevrolet. It starting to appear that there no one who cares.
#485 of 543 Re: 2010 Equinox Infotainment System Questions [bdyment]
Jun 28, 2010 (11:39 am)
Thank you for the suggestion. I have corrected it and reposted it on the site.
#486 of 543 Re: 2010 Equinox Infotainment System Questions [gmcustsvc]
Jun 29, 2010 (12:54 pm)
I have sent you a response via the gmcustsvc e-mail. I sent two but the second e-mail is the most current one with the information you require. Thank you
#487 of 543 Re: 2010 Equinox Infotainment System Questions [chop6]
Jun 30, 2010 (5:48 am)
Thank you for getting back with me.
Mariah GM Cusotmer Service
#488 of 543 Flash Drive
Jul 02, 2010 (1:52 pm)
I have a 2010 Equinox with the interface package. I wanted to listen to music on a flash drive. When I put it in the usb, it states that it recognizes no data. My son has a 2008 Cavalier with the same package. The flash drive will play in HIS car. I tried another type of flash drive with no good results. Is there something else I need to do?
#489 of 543 Re: Rough shift between 30-40 mph [ktreece]
Jul 08, 2010 (10:31 pm)
This has been an issue since I bought my new Equinox 3 months ago. The car typically shifts very hard between 3rd and 4th gears. So hard at times that it feels like something hit my car or even fell out of it. It has been in the shop 2 different times to no avail. The dealership can;t diagnose it cause the check engine light does not come on and they claim they can't get the car to repeat it. My car started running very rough a week or so back (just as I was leaving for vacation). The engine light came on and the problem was a cam sensor. It was replaced and the running rough problem is solved....but still having the shifting issues. I love my Equinox except for this one major issue. It is frustrating that the dealership is unable to figure out what the problem is, almost as if they don't believe me.
#490 of 543 Re: Rough shift between 30-40 mph [codeeashton]
Jul 09, 2010 (7:19 am)
Tell them to check to make sure you have all the latest calibrations (computer software, basically) for the ECM and TCM systems. It should take them ten minutes to do this, then if any need to be updated another fifteen minutes. No guarantees, but this might solve your issue.
#491 of 543 10,000 mile report
Jul 12, 2010 (11:07 am)
Just clicked 10k. We were loaded up going on vacation, 100 degree heat, going through the Berkshire mountain section of the Mass Pike in a 4 cylinder AWD LTZ.
Aside from a few downshits at 72 mph going up hills, this unit really is a nice ride. Darn close to perfect. My wife likes it much better than her 2005 Caddy SRX she traded in.
We averaged 26 miles per gallon, 650 miles round trip with some stop and go mixed in.
As for the bad news; vacation is over.
#492 of 543 Re: Trailer Hitch Wiring [fstump]
Jul 18, 2010 (8:24 am)
If you check on ebay, there are several listings for a wiring setup for the NOX. I purchased mine along with the hitch. Took maybe 10 minutes to install.
#493 of 543 Wiring through firewall
Jul 18, 2010 (8:30 am)
I have a 2010 2-LT Equinox that I want to add some wiring to. I will be towing the car behind a motor home and need to run some wiring into the car for the Brake-Buddy. The wires will consist of a break-away cable connection and a 12V power connection for the Brake Buddy. Both of these wires will fit through one 1/2" hole.
I have not been able to find a suitable place in the firewall for using an existing opening or making a new opening.