Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Smart Shopper Buying a Car During the Credit Crunch
343 messages, Last post on Nov 14, 2008 at 5:59 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
|
|
|---|---|
|
Replying to: kdhspyder (Oct 30, 2008 3:29 pm) If I was selling anything to that guy, the only thing he would be riding would be the bottom of my boot. 
|
|
|
Replying to: kdhspyder (Oct 30, 2008 3:29 pm) |
|
|
In September I made my Mazda 5 lease payment. The company mis-posted the amount and processed the check for $90.00 less than what it should have been. I made my October payment. In the last 24 hours I have received four phone calls from very rude individuals who each have given me a different story as to why I was late $90.00. I responded to the first call prior to researching the issue and stated I would send the amount immediately. I was then called three more times after that and was told they did not have an automated system to record the first calls. I asked to speak to a supervisor and was given the name of an individual who does not even exist in the company. I was given a fax number and faxed a copy of the check to that number. When I went to call the person I had faxed it too I was told he did not exist in the company. Eventually after four more calls I found that in fact the fax was received and the issue was being researched. Conclusion undoubtedly the most rude, arrogant and dishonest company I have ever done business with. I personally would not buy any product from Ford Motor company in the future including Ford, Volvo, Jaguar, Lincoln etc. If you do I would strongly recommend not financing through either Ford credit or Mazda. While the financial future of this company in tenuous they have decided to abuse the customer probably as a strategy to maintain a dwindling cash flow. I also will not do business with the dealer Scott Mazda in Allentown PA. I have filed a report with the FTC re the harassment by Ford Motor Company by telephone. The number of calls especially given the amount was excessive. The manner of the call agents varies from passive aggressive to out right hostel. These are cruel nasty people. They seem to find pleasure in harassing their consumers.
|
|
|
Replying to: dfz1 (Nov 01, 2008 9:11 am) I never had a finance issue but dealt with them on mechanical issues (the famous head gasket on the 3.8, melting transmissions and such). They not only did not do anything but were abusive as all get out. |
|
|
Replying to: andre1969 (Nov 01, 2008 5:40 am)
|
|
|
Replying to: kdhspyder (Nov 01, 2008 10:19 am) Ya that whole giving correct information is a real bitch some times. 
|
|
|
Replying to: joel0622 (Nov 01, 2008 10:27 am) |
|
|
Replying to: kdhspyder (Nov 01, 2008 10:19 am) That might happen for an auto loan, but never for something significant like a mortgage. Wouldn't THAT be stupid! 
|
|
|
|
|
good for 40k from fmcc through the end of the year. she wants an escape hybrid and there aren't any of those to be found around here. |
|
|
|
|
Replying to: dfz1 (Nov 01, 2008 9:11 am) And I see from your story that they even treat people who have done nothing wrong that way. I have had a few friends who won't make the mistake twice of financing a vehicle through Mazda. It is sort of like the Discover Card of the auto finance world. 
|
|
You are here:
Forums
Smart Shopper Buying a Car During the Credit Crunch
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
