Last post on Apr 11, 2012 at 1:35 PM
You are in the Cadillac SRX
What is this discussion about?
Cadillac SRX, SUV
#9 of 18 Re: premature brake wear [ben721364]
Jun 08, 2009 (11:13 am)
Yeah, I needed all new brakes (pads and rotors) after 24000 miles. I baby my car and was shocked at such few miles but it took me 3-1/2 years to get to 24,000 miles. I live in downtown Chicago so all my car trips are short.
#10 of 18 Poor brake wear
Apr 03, 2010 (9:20 pm)
My 2007 SRX had it's first set of pads at 3200 miles it's first set of calibers at 15000 miles they ground down the pads in between to de glaze them but I've never glazed a set of pads in my life at 38000 miles they tell me I need new Pads and Rotors. My 2004 went 72000 miles on the OEM pads when I traded it for the 07 it still had 50% pad life remaining. Cadillac says it's normal wear. I don't believe it
#11 of 18 Re: Poor brake wear [caem]
Apr 05, 2010 (8:35 am)
I am from GM Customer Service. You do have the option on getting a second opinion at another GM dealership, if you haven't already fixed the brakes. I can locate another dealership in your area if you like. I would need your zip code. Thank you,
Mariah GM Customer Service
#12 of 18 Re: Poor brake wear [caem]
by KarenS HOST
Apr 06, 2010 (7:05 am)
If you do not wish to reveal your location, you can search for other GM dealerships and service centers in your area using Edmunds Dealer Ratings & Reviews.
#13 of 18 Cadillac SRX premature brake wear
Sep 29, 2010 (6:52 am)
I lease a 2007 SRX and have had to replace the brakes 2 times prior to 45,000 miles. The dealer(s) that I have used had NO answer for why this car needed brakes so often other than to imply it was driver error! Considering that I have been driving for approx. 30 years, and never having to replace brakes this often, I believe it is GM's design flaw! I assumed purchasing a "high-end" GM vehicle that it would perform/deliver a greater value than a less expensive value vehicle. I was wrong!!
I now have approx. 60,000 miles on the car and I am returning (off lease) early to avoid another brake job!
#14 of 18 Re: [caddy10]
Jun 02, 2011 (2:29 pm)
I have just found out about the excessive break wear problem.... Pretty much a ditto of this response... Been driving for 40 years and have never had excessive brake wear on my vechicals untill now.... 22,000 miles and breaks are near done..... We live on the flat and seldom have ventured into the hills where we lived 30 years ago....
Had the same laim response from service and reluctantly paid the $1000 + bill. This was the last GM I am going to purchase.
Jun 03, 2011 (12:32 pm)
I apologize for your frustrations. Can you please send me your VIN, and a description of what you are experiencing? I look forward to your response. Have a great weekend!
GM Customer Service
#16 of 18 Re: [gmcustsvc]
Jul 13, 2011 (10:34 pm)
I as well have an SRX with 23,000, just had to have new pads and rotors installed front and rear. Dealer said it is not uncommon at that mileage. I also have low speed klonk from the transmission when slowing down. The dealer says all 6 speed, v-8s shift hard, hard to believe.
Jul 15, 2011 (1:21 pm)
If you are uncomfortable with your dealers’ diagnosis, I recommend getting a second opinion. Please let me know what happens with that.
GM Customer Service
#18 of 18 Re: Brakes Needed and I've Only Owned the Car for 3 Days
Apr 11, 2012 (1:35 pm)
Well...time to jump on this bandwagon. I just took ownership of a 2008 SRX and after 2 days, I hear a major squeak and it turns out that I need rear brakes. I spoke to the previous owner (my father-in-law) who told me the front brake pads and rotors needed to be replaced at 22K miles and up until the time he handed me the keys he had not heard any sounds from the rear. As you can imagine, I'm appaled that this could happen at such low mileage, although it's apparent that this is not an isolated case, as I've been driving for 20 years and have replaced brakes maybe 4 times over the years. I was also told by the service consultant that it may be caused by driving habits, but clearly that's not the case in this situation or others mentioned above. I've got Cadillac Customer Service invstigating and if they do not provide a satisfactory response, you can bet I will be on the phone with GM Corporate shortly thereafter.