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Cadillac SRX premature brake wear

18 messages,  Last post on Apr 11, 2012 at 1:35 PM

You are in the Cadillac SRX Forum.

What is this discussion about? Cadillac SRX, SUV

Messages Page 3 of 3

#15 of 18 Re: [ddellow] by gmcustsvc

Jun 03, 2011 (12:32 pm)

Replying to: ddellow (Jun 02, 2011 2:29 pm)
ddellow,
I apologize for your frustrations. Can you please send me your VIN, and a description of what you are experiencing? I look forward to your response. Have a great weekend!
Christina
GM Customer Service

#16 of 18 Re: [gmcustsvc] by kmesita

Jul 13, 2011 (10:34 pm)

Replying to: gmcustsvc (Jun 03, 2011 12:32 pm)
I as well have an SRX with 23,000, just had to have new pads and rotors installed front and rear. Dealer said it is not uncommon at that mileage. I also have low speed klonk from the transmission when slowing down. The dealer says all 6 speed, v-8s shift hard, hard to believe.

#17 of 18 Re: [kmesita] by gmcustsvc

Jul 15, 2011 (1:21 pm)

Replying to: kmesita (Jul 13, 2011 10:34 pm)
kmesita,
If you are uncomfortable with your dealers’ diagnosis, I recommend getting a second opinion. Please let me know what happens with that.
Christina
GM Customer Service

#18 of 18 Re: Brakes Needed and I've Only Owned the Car for 3 Days by stu23

Apr 11, 2012 (1:35 pm)

Replying to: gmcustsvc (Jul 15, 2011 1:21 pm)
Well...time to jump on this bandwagon. I just took ownership of a 2008 SRX and after 2 days, I hear a major squeak and it turns out that I need rear brakes. I spoke to the previous owner (my father-in-law) who told me the front brake pads and rotors needed to be replaced at 22K miles and up until the time he handed me the keys he had not heard any sounds from the rear. As you can imagine, I'm appaled that this could happen at such low mileage, although it's apparent that this is not an isolated case, as I've been driving for 20 years and have replaced brakes maybe 4 times over the years. I was also told by the service consultant that it may be caused by driving habits, but clearly that's not the case in this situation or others mentioned above. I've got Cadillac Customer Service invstigating and if they do not provide a satisfactory response, you can bet I will be on the phone with GM Corporate shortly thereafter.

Messages Page 3 of 3

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