Ask the Car People.SM


Cadillac SRX premature brake wear

18 messages,  Last post on Apr 11, 2012 at 1:35 PM

You are in the Cadillac SRX Forum.

What is this discussion about? Cadillac SRX, SUV

Messages Page 2 of 2

#11 of 18 Re: Poor brake wear [caem] by gmcustsvc

Apr 05, 2010 (8:35 am)

Replying to: caem (Apr 03, 2010 9:20 pm)
Hello,
I am from GM Customer Service. You do have the option on getting a second opinion at another GM dealership, if you haven't already fixed the brakes. I can locate another dealership in your area if you like. I would need your zip code. Thank you,
Mariah GM Customer Service

#12 of 18 Re: Poor brake wear [caem] by KarenS HOST

Apr 06, 2010 (7:05 am)

Replying to: caem (Apr 03, 2010 9:20 pm)
If you do not wish to reveal your location, you can search for other GM dealerships and service centers in your area using Edmunds Dealer Ratings & Reviews.

#13 of 18 Cadillac SRX premature brake wear by bowtiess

Sep 29, 2010 (6:52 am)

I lease a 2007 SRX and have had to replace the brakes 2 times prior to 45,000 miles. The dealer(s) that I have used had NO answer for why this car needed brakes so often other than to imply it was driver error! Considering that I have been driving for approx. 30 years, and never having to replace brakes this often, I believe it is GM's design flaw! I assumed purchasing a "high-end" GM vehicle that it would perform/deliver a greater value than a less expensive value vehicle. I was wrong!!
I now have approx. 60,000 miles on the car and I am returning (off lease) early to avoid another brake job!

#14 of 18 Re: [caddy10] by ddellow

Jun 02, 2011 (2:29 pm)

Replying to: caddy10 (Apr 20, 2009 7:39 am)
I have just found out about the excessive break wear problem.... Pretty much a ditto of this response... Been driving for 40 years and have never had excessive brake wear on my vechicals untill now.... 22,000 miles and breaks are near done..... We live on the flat and seldom have ventured into the hills where we lived 30 years ago....
 
Had the same laim response from service and reluctantly paid the $1000 + bill. This was the last GM I am going to purchase.
 
--------------------------------------------------------------------------------- -

#15 of 18 Re: [ddellow] by gmcustsvc

Jun 03, 2011 (12:32 pm)

Replying to: ddellow (Jun 02, 2011 2:29 pm)
ddellow,
I apologize for your frustrations. Can you please send me your VIN, and a description of what you are experiencing? I look forward to your response. Have a great weekend!
Christina
GM Customer Service

#16 of 18 Re: [gmcustsvc] by kmesita

Jul 13, 2011 (10:34 pm)

Replying to: gmcustsvc (Jun 03, 2011 12:32 pm)
I as well have an SRX with 23,000, just had to have new pads and rotors installed front and rear. Dealer said it is not uncommon at that mileage. I also have low speed klonk from the transmission when slowing down. The dealer says all 6 speed, v-8s shift hard, hard to believe.

#17 of 18 Re: [kmesita] by gmcustsvc

Jul 15, 2011 (1:21 pm)

Replying to: kmesita (Jul 13, 2011 10:34 pm)
kmesita,
If you are uncomfortable with your dealers’ diagnosis, I recommend getting a second opinion. Please let me know what happens with that.
Christina
GM Customer Service

#18 of 18 Re: Brakes Needed and I've Only Owned the Car for 3 Days by stu23

Apr 11, 2012 (1:35 pm)

Replying to: gmcustsvc (Jul 15, 2011 1:21 pm)
Well...time to jump on this bandwagon. I just took ownership of a 2008 SRX and after 2 days, I hear a major squeak and it turns out that I need rear brakes. I spoke to the previous owner (my father-in-law) who told me the front brake pads and rotors needed to be replaced at 22K miles and up until the time he handed me the keys he had not heard any sounds from the rear. As you can imagine, I'm appaled that this could happen at such low mileage, although it's apparent that this is not an isolated case, as I've been driving for 20 years and have replaced brakes maybe 4 times over the years. I was also told by the service consultant that it may be caused by driving habits, but clearly that's not the case in this situation or others mentioned above. I've got Cadillac Customer Service invstigating and if they do not provide a satisfactory response, you can bet I will be on the phone with GM Corporate shortly thereafter.

Messages Page 2 of 2

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement