Last post on Sep 04, 2011 at 5:22 PM
You are in the Nissan Maxima
What is this discussion about?
Nissan Maxima, Car Selling, Sedan
#59 of 80 Suspension, Brakes,Paint and general warranty issues
Jan 23, 2010 (7:02 pm)
I have a 2009 Maxima. I purchased it July of 2008, I now have 25,000 miles on it. I noticed from the first month I owned it that the brake rotors showed excessive wear,the breaks squeak, I have a squeak and clunk coming from the right front suspension. It only happens when I turn right and go up an incline. Have you noticed that the inside of the door jams on the drivers and passengers door were the front fender meets the door on the inside of the fender is not painted. it is gray primer. The dealers say they are all that way. That doesn't make it right.(poor excuse) My trunk liner on the trunk ceiling is falling down. ( I ordered the parts a year ago, still no call)
I have been to two Nissan Dalers, Both have written repair orders, both told me they would have the Western Regional representative get in touch with me and I have written a letter to Nissan USA. This has been going on for 18months. As of today I still have not had a call from anyone, the first dealer went out of business and the second dealer has never called me back to tell me to come in to have my car repaired. I think it is time for a class action law suit. We all spent good money for what was supposed to be one of the best cars on the market.
A poor economy is no excuse for poor customer service from a company that used to offer the best in the industry. Is any anyone intrusted in getting together on these issues.
#60 of 80 Re: Suspension, Brakes,Paint and general warranty issues [pmalara]
Jan 25, 2010 (6:28 am)
It should be easy for you to obtain and good following. I haven't had any problems yet with my 2009 and hopefully I won't. But..... I know a former Nissan dealer in my area that parted ways with Nissan for the same reason. He thought they make great cars but the customer service from Nissan corporate was terrible. He also sells Toyota and Chevy and claims that they bend over backwards to make the customer satisfied. However, Nissan's customer service was severely lacking and he just couldn't deal with it anymore. They wanted him to build a separate $5 million showroom separate from his other brands during a time when car sales were hurting.
Nissan needs to take a serious look at their customer relations.
#61 of 80 Re: Suspension, Brakes,Paint and general warranty issues [strehlow]
Jan 25, 2010 (8:11 am)
agree with you totally on Nissan corporate customer service, this regional rep thing they have is absolutely pointless and worthless most of the time being when you speak to the regional rep they either can't help you or just tell you to go back to the dealer; when you call Nissan corp they tell you to speak to the regional rep
Absolutetly ridiculous; I've leased several different makes in the last 6 years, Infiniti, Acura, Toyota, and now Nissan; Nissan has been the worse when it comes to customer service; they don't even respond when you send them a letter; with Acura they were up my ass all the time trying to help me out so you have to take it with a grain of salt
I do agree Nissan needs to step up their customer service because when they have vehicles like the Maxima and Murano, which they charge just as much for as an Infiniti, Acura, and Lexus, you need to be giving your customers the same level of service that the luxury divisions do!!
#62 of 80 2009 Nissan Maxima issues
Jan 25, 2010 (9:36 pm)
I will be out of town for a week. When I return the first week of February I will contact and post the name and phone number of an attorney that will work on drafting a letter to Nissian on our behalf.
#63 of 80 Re: 2009 Nissan Maxima issues [pmalara]
Jan 26, 2010 (5:39 pm)
Please post no phone numbers! Otherwise your post will have to be removed.
#64 of 80 Re: 2009 Nissan Maxima issues [pmalara]
Feb 18, 2010 (9:10 am)
Uh, folks - Nissan has issued a recall for front strut replacement due to issues with the upper housings....contact your dealer for more info....
#65 of 80 Re: monitor [guy29471]
Feb 18, 2010 (9:15 am)
I had an 04 that used to do the same thing....The clear cover for the monitor screen had to be taken off and cleaned from the inside...it took the dealer all of 10 minutes to do.
#66 of 80 Re: Suspension, Brakes,Paint and general warranty issues [pmalara]
Feb 18, 2010 (9:20 am)
I haven't had an issue with my front suspension, but my rear suspension creaks and groans in cold weather...the noise us unbearable and embarrassing for a car that's just turned 17 months old with only 10K miles on it...I'll be bringing it in for round 3 tomorrow. I can't take it anymore. Oh and as far as the door jambs go, no, mine are not primer only...I have an '09 in Precision Graphite and all jambs & rockers are painted.....
#67 of 80 09 problems & need for premium gas.
Feb 24, 2010 (5:28 am)
Am looking at new 09 Maxima and was ready to buy untilI saw all of the complaints about the struts. Has this been fixed? Also, musst I use premium gas in this car?
#68 of 80 Re: 09 problems & need for premium gas. [bariumman]
Feb 24, 2010 (5:26 pm)
I've had my 09 for almost a year and haven't had any of these issues. As far as the type of gas goes, it's recommended that you use a high grade gasoline. Personally I would not put regular gasoline is a "sports car" even if it has 4 doors. I would leave the regular gasoline to pickups and SUVs.