Last post on Nov 20, 2013 at 9:45 AM
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Car Buying, Car Selling
#3217 of 3350 Re: Cross-State Purchasing [kyfdx]
Apr 28, 2013 (9:34 am)
Yep, that's the answer.
#3218 of 3350 Re: Privacy Law Violations [isellhondas]
May 19, 2013 (12:36 pm)
I retired around the same time as you and have heard things just aren't the same anymore...all agreed I left at the right time also! My kids all told me that with my love of the automobile, that is where I should look for a part time gig. I did and thanks to Craigslist, the rest is history...best move I ever made! It's a great fun job though a bit slow right now...I hope to be doing it for many years to come!
#3219 of 3350 Re: Privacy Law Violations [isellhondas]
May 19, 2013 (12:46 pm)
Funny you mention that...I just finally got my gold watch and get a monthly pension from Uncle Sam after 31 years of faithful service! All is good!!
#3220 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [billy3554]
May 31, 2013 (7:31 pm)
After spending the past week trying to locate the car I want, I've concluded that most dealers have concluded that responding in good faith to email requests is a waste of their time, and that asking potential buyers to provide their contact info to get an "e-price" is nothing more than a way to get potential customers' phone numbers.
But what I don't understand is why dealers cannot keep their online inventory even remotely up to date. My company sells thousands of products worth millions of dollars each day and ships them from about 30 warehouses across the country, and we can tell you with 99% certainty how much of a particular product is in stock at any time in any location. Why can't car dealers do the same on their one lot? There are dealers in my area who show a car in stock on their website that they have told me they sold two weeks before! Wouldn't showing an accurate online inventory save the dealer's time in the long run?
#3221 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [avatexrs1]
Jun 01, 2013 (4:09 am)
I'm trying to find my aunt a good deal on a new car lease before the lease on her Infiniti expires in about two more weeks. I've been experiencing some of the same frustrations as you.
What I find most frustrating is that I ask for specific information- do you still have the Black w/ Parchment 2013 Acura TSX 'base' 4-door available that I saw on your website? If so, I'd be interested in discussing the current lease and financing deals you have to offer on it.
In return, if I get a response within 24-48 hours, it's along the lines of "tell me a little more about what you're looking for (colors, options, etc.) and I'm certain we can find the car that fits you perfectly!"
It's a bit frustrating when they ask you for information that you provided in your original email! But the most surprising thing is how many either don't respond or don't respond for several business days???
While I don't appreciate it as a customer, I can actually understand the thought process behind trying to get you on the phone or (preferably) in the showroom. They have a much better chance to 'sell' you on the phone or face to face than in an email. But that's the same reason I don't provide my number to them....
#3222 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [igozoomzoom]
by MrShift@Edmunds HOST
Jun 01, 2013 (6:10 am)
Some dealers are totally clueless about how the Internet can sell cars for them. They dangle their little toes in the Internet but many refuse to jump in. I suspect you have all come across this type of dealer, who discounts the impact of e-commerce, social media, etc. They don't want invest the time and money in training their staff to be in the year 2013 rather than 1993.
#3223 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [Mr_Shiftright]
Jun 01, 2013 (6:19 am)
>They dangle their little toes in the Internet but many refuse to jump in
They see the internet as a way to get sales leads for the dealership rather than a way to communicate with a buyer to actually give information to the buyer and consummate a sale.
I always wonder if the same dealer views buyers who use the telephone to buy a car the same way: they won't give any information about a solid deal, instead they demand the person come in to go through their 4-square and their step process to try to "up" them on what they pay. A friend of ours 10 years ago bought her Miata at a Cincinnati area dealer by phone.
#3224 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [imidazol97]
by MrShift@Edmunds HOST
Jun 01, 2013 (5:37 pm)
Exactly. As a marketing expert on YouTube put it recently, pitching his services to Internet-Impaired Dealers----(paraphrase) "You are on the beach waving at all the boats to come in, but you are not out there fishing with, and for, customers".
There are some enterprises/businesses, where being on social media or doing internet commerce isn't really worth the effort, but boy, or boy, new car sales isn't one of those!
Look at the Apple Stores---if dealers don't wake up, they're going to be defending an increasingly archaic business model IMO.
Some critics say (and it's a good argument) that an Apple Store is not a dealership, and what works for basically disposable, fairly cheap products is not going to scale up to the level of selling and servicing automobile throughout a substantially longer lifetime than an iPhone.
#3225 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [igozoomzoom]
Jun 03, 2013 (9:30 am)
Having bought several vehicles in the past four or five years, it continues to amaze me how many dealers seem to have no concept of the internet buyer. All seem to say the right things but few seem to actually understand the internet.
I really enjoy the sillines of dealers who have a link on their website if a potential buyer has interest in a particular vehicle. Far too often, even though I have inquired about a specific vehicle, the dealer responds they need to talk with me to assure they price the correct vehicle. Hello, I already told them the vehicle, color, and options for which I would like pricing. If they are not interesting in complying with the commitment they present on their website there is no way I would honor them by purchasing a vehicle.
I recently inquired about leasing an Acura in the DC area. Contacted several dealerships. Several responded with either a come see me response or some request for additional information which I already provided. One provided a summary showing the MSRP, Cap Cost, and Money Factor in a neat organized summary. I ignored the others and leased from that dealership.
Another example, actually visited a dealer, Sheehy Ford, to buy a Ford for my child. Sadly Sheehy is not unique only the latest. While there I requested pricing be sent to me. Never got the requested pricing. I would think since I actually spent the time to visit, the sales guy would have conclude I at least had some actual interest in buying.
Subseqently contacted a different dealer who provided pricing immediately. Meanwhile, Sheehy continued to send emails asking if there was anything they could provide. I sent follow up requests to them requesting pricing which never came. All I got were emails continually asking if there was anything they could provide to assist my purchase.
Not sure about other folks, but generic emails which indicate the dealer really has not taken the time to listen to what I have to say do not entice me to follow up with that dealer.
Several days passed and I was on the way to buy from a different dealer and figured there was nothing to lose by sending Sheehy one more request for pricing and advising I was intending to buy that day. Once again Sheehy did not provide pricing so I bought from the other dealer the next day.
Amazingly Sheehy continues to send me emails asking if there is anything they can provide to assist my purchase. Apparently, they don't really read.
There are internet savy dealerships out there who seem to provide the best sales experience. The trick is to locate them.
#3226 of 3350 Re: Novice negotiating online--Confused--Does this guy even want to sell a car? [Mr_Shiftright]
by Kirstie@Edmunds HOST
Jun 03, 2013 (9:50 am)
It's like dealerships feel that they HAVE to use internet marketing and equotes systems because the competition does it, but they don't actually use them as tools to stay competitive.
In dealership reviews on our site, we see that consumers are a lot more forgiving of dealerships who provide a quote - any quote - rather than just heading straight to the "come on in and we'll talk about it!" pitch line, without a price. Even if a quote is high, consumers give points for 1) responding quickly, and 2) responding with a price. There's a strong belief that the quote price will simply be used to shop other dealerships, but that's not always the case. We see a lot of consumers who are happy to deal with the first SP who responds with a number, or who responds with a number AND seems to have actually read the quote request completely.