Last post on Nov 04, 2008 at 9:28 AM
You are in the Chevrolet Uplander
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Chevrolet Uplander, Buick Terraza, Saturn Relay, Van
#1 of 10 Anyone have a GM corporate phone number
Sep 05, 2008 (1:05 pm)
Does anyone have a phone number for GM corporate or one that will get me in touch with someone who can authorize a buy back of my lemon? The BBB was no help.
#3 of 10 Re: Anyone have a GM corporate phone number [KarenS]
Sep 06, 2008 (8:13 am)
Thank you, I will try that. I looked on the www.gm.com corporate page but there was only an address. I am trying to get a phone number as high up the corporate chain as possible and will call everyday if I have to. I'm tired of GM blowing me off.
#4 of 10 Re: Anyone have a GM corporate phone number [jenjerry]
Sep 19, 2008 (2:25 pm)
Good luck Karen; I'm afraid you are going to need it. I've been dealing with GM for over 3 months, and they do not answer my calls. I have been polite as can be and my dealer is now jumping on my bandwagon to help me. All they get is a full voice mailbox. You can read my story on the GM Customer Support thread. I have the GM level Customer Support number if you need. The folks who answer are as polite as can be, but once you are assigned a case number, you are passed to a Specialist who does whatever it takes to stall and ignore you just to wear you down and hope you will go away. I could not even get ahold of the person who signed my check with the improper date on it. It is truely unbelievable. This company has no future with inhumane people at the helm. My local Pontiac dealer warned me before I started down this path, and they were right; GM's North America division won't survive much longer. Sorry to be the bearer of bad news.
#5 of 10 Re: Anyone have a GM corporate phone number [maxx4me]
Sep 19, 2008 (3:16 pm)
I have been through the same thing so far, so trying to get a phone number that's higher up the ladder if possible. I have been going back and forth with them for months now and they will only give me $2000 off a new GM. I need that like I need a whole in my head. I'm $10k in negative equity on trade, so I have resorted to taking out a $10k home equity loan just to get out of this lemon. I personally think all Uplanders should be bought back and taken off the road. The dealer that does my repairs got GM to cover them ALL even if they weren't under warranty anymore, so thankfully that has helped with costs. They also give me a free loaner. GM knows these vans are junk or they wouldn't be trying to pacify me. I'm worried about the safety of my family at this point. I just ordered an 18x18 huge lemon decal for the back window. Still waiting and praying for the loan to go through. It is my last hope. The BBB wouldn't even help. I was told to try the state attorney general. According to my state, autos are the biggest complaint and they have many cases pending against GM. If I were you, I'd get a good lawyer or try the state attorney general. I can't because my husband unknowingly signed a binding arbitration agreement. Have a BBB filed against the dealer for that. Good luck with yours. Next time I'm buying Japanese.
#6 of 10 Took a $11,000 loss to get out
Oct 12, 2008 (8:16 am)
Thank you all for your help and info. Unfortunately, my hands were pretty tied legally, so I just had to take the $11,000 loss on my van to get out of it. I did not feel it was worth the safety of my children and my family so I traded it in for a Ford Escape. Thankfully, my credit union gave me the financing I needed. I love my Escape and am glad I don't have to look at that Uplander in my driveway anymore. It gets so much better gas mileage and has only been costing me $38 to fill up! Uplander was between $80-$90. No more GMs for me!
#7 of 10 Re: Took a $11,000 loss to get out [jenjerry]
Oct 13, 2008 (11:22 am)
Sorry you had issues with your van. Ours is a 2005 that we bought new. We did have several issues at first with things that were wrong when we bought it (flickering lights, drooping moldings, minor rattle). Luckily for us they were all repaired under warranty in the first year. I'm curious what your complaints are. We've had ours for nearly 60K miles and my wife still says she wouldn't drive anything else. We're still on the factory brakes which to me is unheard of. The only out-of-pocket expense we've had is two front sway bar links ($72). After 3 1/2 years of hauling 4 kids around, we're still happy with it. All of the electronics, including DVD and wireless headphones are still working and we just got 25.1 mpg on a 1,300 mile trip we took last week. Your Escape's fuel tank must be must smaller than the Uplander's 25 gallon.
Again, I'm truly sorry that your Uplander was a lemon, but all of them aren't. If you look at all of the vans on Edmunds, Uplander has the fewest posts. I think that's because most people only post when they have problems and they are relatively few on the '07 and '08 models. Most people that have major issues usually have AWD too. Seems like it was not a good system on these vans. This was discontinued at the end of '06.
#8 of 10 Re: Took a $11,000 loss to get out [genmtrfan]
Oct 13, 2008 (4:48 pm)
Oh, yes, the Escape's gas tank is a lot smaller but that's less $ to fill and more mpg. I drive a lot, so that is a priority. I still only fill up once per week, so I'm saving $100 per month on gas. I had a lemon 2007 Uplander LS Ext FWD which I bought "certified used" in 2007 with 21k miles. The problems started three months after I bought it. It had faulty wiring which made it inoperable three separate times. Was repaired under warranty but left me stranded, once out of state. The battery failed prematurely and had to be replaced at around 30k miles. My sliding doors would freeze shut almost every day in the winter and it's not fun loading kids in car seats from the front. I have lived in Ohio for many years and have never had a car do that. The steering column was replaced because of grinding and shaking. It had somehow bent. There was a loud rattle underneath that I later found out was the emergency brake line or something like that. I had tires that would deflate randomly which I'm aware are just tires, but the dealer couldn't find a leak anywhere. A rim bent for no reason (didn't hit anything). Dealer pounded back out. That ruined another tire. The kicker, my serpentine belt shredded and pulley went out while driving down the busiest street in town. Lost power steering and barely made it into a parking lot with my 2 year old in the back. That was at about 43k miles. Warranty was out but thankfully dealer fixed it for free and gave me a free loaner because they said that should not have happened to a vehicle so new. I would also find little plastic pieces of I don't even know what on the floorboard of interior parts that would just break. My kids were strapped in their seats, so I know they didn't break them. It violently shook until the day I traded it in. I was so happy to get rid of that thing I almost didn't care about the $11,000 in negative. It really bothers me though that all GM offered was $2000 off a new GM. See, my husband signed a binding arbitration agreement when we bought it without realizing he had signed our legal rights away, so we could not sue GM under the lemon law. We did file a complaint with the BBB and asked our local news station to help with a resolution, but they didn't want anything to do with it. Conflict of interest I think. I have read reviews on every website I could find and my problems don't seem to be the minority. They seem to be a common occurance among these vans. Sad to say I owned it for 13 months and it was in the shop 13 times. I only put 25k miles on it and it has been a horrible experience. I have had other GM vehicles, but because of this, I will NEVER own another. My husband and I argued and argued with GM and they could care less about the safety hazzards they put out on the roads. I'm glad you have had better luck.
#10 of 10 Re: Anyone have a GM corporate phone number [bobley]
Nov 04, 2008 (9:28 am)
Thank you, but I don't know how much we can still fight GM since we don't own the vehicle anymore. We're still out more than $22,000 with nothing to show for it. Honestly, since my own lawyer can't help, I would rather just put it behind us and get out to as many people as possible not to sign any type of arbitration agreement when buying a vehicle. That's where we went wrong. My neighbor said he was driving around town one day not too long ago and saw an Uplander on the side of the road smoking. There is something seriously wrong with these vans. I'm just so thankful I was able to get rid of mine. My children's safety is well worth the $22,000.