Last post on May 28, 2013 at 10:13 AM
You are in the Saturn VUE
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Saturn VUE, SUV
#298 of 405 SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN
Jun 07, 2012 (2:01 pm)
I PURCHASED A 2005 SAUTURN VUE IN JULY 2007 - IT WAS USED WITH 24K. THE PERSON WHO TRADED IT IN DID SO BECAUSE HE FELT IT WAS "UNDERPOWERED". I KNOW THIS BECAUSE I WAS A SALESPERSON AT THE DEALERSHIP HE TRADED IT TO - A GM ONLY DEALER IN A VERY LOYAL GM TOWN. THIS DEALER IS A STAND ALONE DEALERSHIP - NOT PART OF A MEGA GROUP. THE PERSON WHO TRADED IT IN WAS A RETIRED GM WORKER AS WELL.
I THINK HE KNEW THAT TRANSMISSION FAILURE WAS IMMINENT AND WANTED TO CUT HIS LOSSES. I WAS NOT AS LUCKY.
FLASH FORWARD TO FEBRUARY 2011 AT 58K AND MY TRANSMISSION FAILED. GM TOLD ME I WAS OUT OF WARRANTY BY TIME (AUGUST 2010 WOULD HAVE BEEN THE CUT OFF) - WARRANTY ON THE TRANSMISSION WAS 5 YEARS/60K WHICHEVER CAME FIRST.
THEY SAID THEY WOULD OFFER ME 5K TOWARDS THE PURCHASE OF ANOTHER GM PRODUCT IF I TRADED IT IN OR THEY WOULD SPLIT THE COST OF A NEW TRANSMISSION. I TRIED TO GO THE TRADE IN ROUTE AND WAS TOLD I NEEDED TO SHOW MORE INCOME. I GOT ANOTHER PERSON WITH 3 TIMES MY INCOME TO SIGN WITH ME AND THEN WAS JUST FLAT OUT TOLD NO - CAN'T GET THIS DEAL DONE. NOT YOUR CREDIT IS POOR OR YOU DON'T HAVE ENOUGH INCOME - JUST FLAT OUT CAN'T GET IT DONE. I THINK GM JUST DIDN'T WANT THE CAR BACK - PERIOD.
AT GREAT FINANCIAL STRAIN I WENT THE ONLY ROUTE I COULD - SPENDING 2K (HALF OF A 4K TOTAL BILL) AND HAD IT REPAIRED.
FLASH FORWARD AGAIN TO MAY 2012 AND GUESS WHAT?
TRANSMISSION FAILED AGAIN. WARRANTY ON THE WORK WAS 12 MONTHS/12,000 MILES - SO I WAS OUT OF TIME BY 2 MONTHS.
CALLED GM - THEY SAID THEY COULDN'T OFFER ME ANY FURTHER ASSISTANCE. KEEP IN MIND I STILL OWE ON THIS VEHICLE. NOW THE LENDER DOESN'T WANT IT BUT THEY WON'T RELEASE THE TITLE TO UNLESS I PAY IT OFF. WITHOUT THE TITLE I CAN'T SCRAP IT AND TRY TO RECOUP ANY OF MY LOSSES. HAD JUST PUT NEW TIRES AND BRAKES ON IT AFTER THE TRANS WAS REPLACED.
SO NOW I AM OUT OF LUCK. NOT STUCK BETWEEN A ROCK AND A HARD PLACE - I AM UNDER THE ROCK IN A HARD PLACE.
NEVER EVER EVER EVER EVER BUY GM. GET A BUS PASS OR A BICYCLE OR A SKATEBOARD INSTEAD.
#299 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [kimber0412]
Jun 07, 2012 (5:26 pm)
That is just WRONG. So sorry to hear of your issues and the reason I will not come back to GM for any new purchases.
Do you have the 4 cylinder or V6 engine? Sounds like the 4 cylinder by your post of "underpowered" but wanted to make sure.
#300 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [94mark94]
Jun 07, 2012 (6:39 pm)
YES, MY SATURN VUE IS A 4 CYLINDER ALL WHEEL DRIVE MODEL.
I FOOLISHLY THOUGHT MAYBE I WOULD GET SOME RESPONSES FROM "CHRISTINE" OR ONE OF THE OTHER GM PEOPLE WHO HAVE COMMENTED ON THIS SITE.
I JUST DON'T UNDERSTAND HOW GM CAN KNOW THEY HAVE A VEHICLE WITH A TERRIBLE DESIGN AND DO NOTHING. IT'S NOT A CASE OF A RANDOM VEHICLE THAT JUST DOESN'T GEL TOGETHER WELL FOR SOME UNKNOWN REASON - THEY KNOW IT WAS AN ILL CONCEIVED CONCEPT!
THE PERSON AT SATURN CUSTOMER CARE THAT I TALKED TO LAST TOLD ME WHEN THEY GET THESE VEHICLES BACK THEY SEND THEM DIRECTLY TO THE SALVAGE YARD. THAT IS IF ANYONE IS SUCCESSFUL IN THE 5K FOR TRADING IT IN OPTION. I DOUBT IF THAT HAS EVER EVEN HAPPENED. IT'S LIKE AN URBAN LEGEND. GM PUTS IT OUT THERE LIKE IT'S A POSSIBILITY BUT NO ONE KNOWS ANYONE WHO ACTUALLY WAS ABLE TO DO IT.
IS THERE ANYONE OUT THERE?
#301 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [94mark94]
Jun 07, 2012 (6:45 pm)
Kimber, I am in the exact same situation. I say we take to twitter and facebook. I am also not going to stop there. I spoke with a transmission specialist who saud most GM transmissions comes with a 36-75K warranty but this one is only 12K. It looks as if GM set all of us up. Why would they not give the same warranty? Also if it can only be fixed by replacing it with the same faulty transmission don't you think they new this and set us all up?
This needs pursuing and I don't know about you but I am not going to stop.
#302 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [kimber0412]
Jun 08, 2012 (12:12 pm)
Did you have a case number from when you contacted Customer Assistance? We'd like to look further into this if you would please email that or the last 8 digits of your VIN (as well as a description of the situation) to socialmediagm.com
All the best,
GM Customer Service
#303 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [mcbaker16]
Jun 08, 2012 (12:32 pm)
If we can check into the warranty information on your Saturn, or work with you and a GM dealership towards resolving the transmission difficulties you are experiencing, please contact us via email at socialmediagm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#304 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [mcbaker16]
Jun 11, 2012 (5:28 pm)
I sent an e-mail reply to "Sarah" this morning shortly after 9 a.m. EST and have not gotten a response. Have you?
#305 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [kimber0412]
Jun 11, 2012 (7:46 pm)
I got a message back from Sarah last week asking for my vin and mileage and she merely said that I was beyond my warranty and that there was nothing that GM could do. I have had my car for five years and every 1.5 years my transmission has gone out. Well, GM said that they only warranty the transmission in this car for 12,000 miles or 12 months and that's crazy especially when there other transmissions are covered far beyond 12k. I am working on this from a standpoint because this is crazy, they should have indicated this to our financing bodies when we purchased these vehicles. I have some of the admin names on the c-level that I am going to send a message to on twitter and facebook.
#306 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [mcbaker16]
Jun 12, 2012 (3:20 pm)
I wish I could say that I was surprised about her response being just a regurgitation of the same thing the GM customer service people said to both of us before - beyond your warranty blah blah blah.
I still have yet to get any response. Wish I could say I was surprised about that.
I read an interesting point on an internet post about these issues...going to look up the source and post it in a future thread...but the person who wrote it was pointing out the fact that GM's position is that their bankruptcy filing disposed of the class action lawsuit and any responsibilities they had to Saturn owners with these horrible dangerous transmissions. That is tantamount to saying they would honor or pay other warranties on other vehicles purchased before their bankruptcy filing but not on the Saturns. You can't pick and choose which of your creditors you will pay or not when you file bankruptcy - you have to include (or dispose) of them all.
GM is not doing that. Chevy and Cadillac and Buick and all the rest who purchased before their bankruptcy filing in 2009 are not disallowed. Their warranty claims are being honored.
This situation is holding me hostage. I am not going to go quietly. Whatever I can do I am going to do it. Contacting an attorney as well.
Please keep me posted and I will do the same. This isn't right to do business this way.
#307 of 405 Re: SATURN VUE TRANSMISSION PROBLEMS STILL TAKING PEOPLE DOWN [gmcustsvcsarah]
Jun 12, 2012 (3:22 pm)
I sent this information to you directly on Monday morning. Why haven't I gotten a response?