Last post on Dec 06, 2013 at 8:10 PM
You are in the Saturn VUE
What is this discussion about?
Saturn VUE, SUV
#253 of 431 Re: 2004 V6 Redline Tranny Issues [94mark94]
Mar 02, 2012 (8:16 pm)
Unfortunately, your vehicle isn't covered any longer. Heres some pertinent information I was able to find:
Some customers of 2002-2005 model year Saturn VUE vehicles equipped with a Variable Transmission with Intelligence (VTi) (RPO M75/M16); and 2003-2004 Saturn ION Quad Coupe vehicles equipped with VTi (RPO M75) may comment about transmission noise or reduced performance.
Here's a copy of what was contained in a letter sent by GM to registered customers:
November 2009 (Letter for U.S. Customers)
Dear Saturn Customer:
As the owner of a 2002, 2003, 2004, or 2005 model year Saturn VUE, or a 2003 or 2004 model year Saturn ION Quad Coupe, equipped with a Variable Transmission with Intelligence (VTi), your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2002, 2003, 2004, and 2005 model year Saturn VUE, and some 2003 and 2004 model year Saturn ION Quad Coupe vehicles, equipped with a VTi, may exhibit excessive transmission noise or reduced performance.
Do not take your vehicle to your Saturn retailer, or GM dealer if a Saturn retailer is not available, as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors has already provided Saturn owners with additional express warranty coverage for the VTi transmission.
• If this condition occurs on your 2002, 2003, 2004, or 2005 model year Saturn VUE; 2003 or 2004 model year Saturn ION Quad Coupe, equipped with a VTi, within 5 years of the date your vehicle was originally placed in service or 75,000 miles, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this Special Reimbursement Policy.
• If your vehicle is no longer eligible for the coverage above, but is within 8 years or 100,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership, General Motors will pay 50% of the cost of the eligible repair to the vehicle's transmission; you will be responsible for the remaining 50% of the repair cost. In lieu of this assistance, at the first instance of a needed repair within these time and mileage limits, a $5,000 customer credit is available to you. If you elect this option, your vehicle will be purchased for a $5,000 customer credit (less any lien) towards the purchase of a new GM vehicle within 30 days. Your servicing dealer/retailer will assist you in the $5,000 customer credit process. If you select this option, a copy of your current vehicle registration and title will be required at this time.
What You Should Do: If your vehicle should require repairs to the VTi within the time and mileage limits listed above, contact your Saturn retailer. If a Saturn retailer is not available, please call the Saturn Customer Assistance Center for assistance.
If your vehicle does not require repairs to the VTi, keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for eligible repairs for the VTi transmission. These repairs must have been performed on your vehicle on or after July 10, 2009. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by November 30, 2010 (November 30, 2011 for California residents).
If you have any questions related to this Special Reimbursement Policy or a potential reimbursement, please contact the Saturn Customer Assistance Center at 1-800-972-8876 or 1 800-833-6000 (TTY).
We are sorry for any inconvenience you may have experienced; however we have taken this action in the interest of your continued satisfaction with our products.
Customer and Relationship Services
#254 of 431 Re: 2004 V6 Redline Tranny Issues [94mark94]
Mar 03, 2012 (5:35 am)
I apologize for your frustrations and concerns. My name is Christina; I work with Sarah as a part of GM's Customer Service team. The agent most likely thought u were referring to a host from the site. Can you please email me your Service Request number the agent gave you? I would like to look into this further for you. I look forward to your email.
GM Customer Service
#255 of 431 Re: 2004 V6 Redline Tranny Issues [chevyguy909]
Mar 03, 2012 (6:51 am)
This post is for all of the people who have had problems with GM. I have also dealt with GM regarding the faulty Vti transmissions and GM goes through the so called process of opening a case but they will not do anything. They might split the cost with you to repair a defective transmission that they installed and it costs about $6000.00. So that means the customer has to pay $3000.00 for a transmission that was no good to begin with. There is also the option of the $5000.00 trade in but think about it first. Do you really want to invest in another GM vehicle? There was a class action lawsuit but GM filed bankruptcy and is no longer obligated to fix the problem. Here are a few things that you can do and remember the more people who file complaints the more likely that these problems will be looked into.
Information regarding the class action lawsuit
You can file complaints with :
National Highway Traffic Safety Administration (NHTSA)
Better Business Bureau
Post your problem for the VTi transmission on forum boards
Write your local politicians
Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
Last but not least you can write the CEO of GM
Mr. Daniel Akerson
300 Renaissance Center
Detroit, MI 48265
Here is the website for the lawsuit that was filed.
#256 of 431 Re: 2004 V6 Redline Tranny Issues [gmcustsvc]
Mar 03, 2012 (11:47 am)
Hi Christina, can you please provide your email address so I can send you the information.
#257 of 431 Re: 2004 V6 Redline Tranny Issues [94mark94]
by kyfdx@Edmunds HOST
Mar 04, 2012 (9:16 am)
Click on her membername, and all will be revealed...
#258 of 431 Re: 2004 V6 Redline Tranny Issues [94mark94]
Mar 05, 2012 (5:18 pm)
My wife and I bought our FWD Redline Vue new in 2004. Recently I noticed it jerking a little when taking off from a stop or at slow speeds. Since reading this thread, "Shuddering" is a good word to describe it. Back in the summer months, we were driving it to North Carolina for vacation and I noticed that when I kept it at a steady speed (not under heavy load) between the speed of 35 and 50 mph, the tachometer was fluctuating about 200 - 300 rpms and the sound of the engine would change slightly while it was fluctuating.
This sounds to be the EXACT symptoms mine had, upon taking it in to Saturn of Mentor (still under powertrain warranty) I was told this was a busy transmission & is quite normal condition, the tech could not replicate the RPM's to fluctuate in that manner, as he could not get it on a smooth road without traffic. My fluctuating I noted was from 25-40 & was within 50-100 rpms, on a 1:3 second rhythmatic basis, sort of like 'gear hunting'. I was charged $115 for the diagnostic then was suggested to possibly change the fluid... The Fluid change seemed to stop the oscillations. However the jerky starts, rough low shifts & occasional gear hunting did not go away. You can perform this fluid displacement for around $20-30 yourself, just use Z-1 Honda approved fluid.
They just gave me a file number and told me to take it to a GM dealer to diagnose. He said if I elected to have any work done there, I would be responsible for all diagnosis charges and any replacement parts and labor.
GM CS insists there is no way around these $100-120 diagnostic fees, the fee was waived during the PCM re program, this was the first time a GM tech actually found an issue & was documented, when I returned the car to the dealer for further analysys (per permission with the dealer at a more convienient time, they had it for 2 weeks), the techs said no codes were present & went back again to being a 'busy transmission'. I am free to bring it back, though I'm likely going to get the same answer, & will be $120 poorer.
For starters, the GM maintence interval for transmission service is way too long, fluid change shuold be done at no longer than 50K miles & more realistically at 25K miles.
I would suggest not taking it in for the re program if you are happy with performance, I would say you really have to have serious issues that are going to be very obvious that the dealership cannot write off to being a characteristic of the power train. Once the PCM is complete & the dealership finds no codes, you are going to be responsible for everything thereafter. .... find a good honest & compentent transmission shop!
I have driven Hondas in the past, & they have quite smooth powertrains, I'm not sure why GM went with their own programming on the PCM instead of using Honda's.
What do we do? We need this car and can't be without a car for weeks? Anyone have a print out or electronic version of a TSB for this? I don't want to take it to the dealership and be dismissed and then have the entire transmission burn up a couple months from now.
I was willing to have the dealer have this for as long as they needed to correct the problem after my layoff (mistake), thus I'm hesitant to even return it as a dealership repair would far exceed the market value of the vehicle. Good luck & keep your fingers crossed, & for everyone, please change your fluid!!!
Does this look like a car that has 155,000 miles? We really take care of our vehicles.
Looks very nice! although I keep after mine, the excessive use of chemical here it's a losing battle, my liftgate was rusting after less than 3 years & the wheels are completely pitted & delaminating in spite of yearly waxings.
#259 of 431 Re: 2004 V6 Redline Tranny Issues [94mark94]
Mar 05, 2012 (5:23 pm)
For all there are 2 issues with 2 different transmissions here...
The problem with the Vti on the 2002-05 4 cylinders
The juddering, gear hunting issue with the Honda 3.5 V6.
94mark94, you want the TSB with the PCM reprogram that came out in early '11, though it did not cover '04's for some reason.
#260 of 431 Re: 2004 V6 Redline Tranny Issues [bismarck318]
Mar 05, 2012 (6:18 pm)
Thank you for the information bismarck.
I asked my wife to look through our paperwork because i thought we had our dealership try to assess the fluctuating. Sure enough, we found the paperwork from last june and the tech mentioned he couldnt replicate the issue and it was most likely overderive kicking in... We were sent on our way.
We took the car back to them this past saturday because i got so nervous after stumbling on this thread. The dealer has a bunch of new folks and a master tech thas was with saturn for 9 years. They were all very helpful and sympethetic. They explained that they do see this often and it seems to be an issue around 110,000 miles and they have worked on a bunch with the same issue. I left it with them and they called to say they were able to replicate the issues easily and it is definitely the torque converter. They said that we should have it done quickly because it is failing and if it fails completely, the transmission will be destroyed too. They didnt mention anything about the reprogram and im not going to have that done because it runs and shifts just fine.
Im looking at about $2,200 to replace the torque converter alone and they also gave me two other options to replace the tranny as well but of course that was more money.
They waived the diagnosis fee because i dont think they even had to hook it up to a machine to diagnose. It was still nice of them to waive the fee.
They commented the truck was in great shape and it had no oil leaks, tranny leaks etc. and they were surprised that it didnt have a tranny leak because they also tend to start leaking around 110,000 miles.
Im waiting on a final price from the dealer so i can make my appointment because we want it fixed asap but we will only be able to go with the least expensive option which will be to replace the converter, flush and refill the tranny, replace various gaskets including exhaust gaskets because they said they have to drop some of the exhaust to remove the transmission and get to the converter. They dont want to crack open the tranny because it seems to be working properly so they will just flush and refill.
Ive emailed Sarah and Christina here considering im experiencing the well documented coverter issue that many are experiencing here. Have not heard from them back yet.
Im hoping that once we fix it, it will go another 156,000 and drive as good as new. It would also be awesome to get a little help from GM to help soften the blow!!!!
#261 of 431 2004 V6 Redline Tranny Issues
Mar 07, 2012 (6:36 am)
Update for me:
Heard back from Christina here and she entered a GM Customer Service file number for me and said someone from GM would be in touch with me. Thanks for the help again Christina!
My dealership called me and offered us a brand new transmission and torque converter for $3,200. Just replacing the torque converter alone would have set us back $2,200 and the dealership said that just replacing a torque converter alone isn't best practice and the tranny should be done as well. Not too sure if they are telling the truth but I asked if the transmission was a Honda or GM product and they were adamant it was the Honda equipment as they are still making them. They also said the tranny would come with a 3 year / 100,000 mile warranty so we figured it would be the way to go. The tranny has to come from Michigan so it looks like it will arrive sometime next week and we'll have it done then.
Definitely more than we want to spend but we do plan on keeping this car for a while longer.
#262 of 431 Rami Transmission aka Y S & D Engine, Brooklyn
Mar 12, 2012 (11:43 am)
If your looking for a transmission and have seen these guys on-line...................
Do not do it! I cannot express my feelings enough! Just do not allow Rami Transmissions, e-bay seller Rami5566.718, aka YS&D Engine to supply you with a remanufactured (suposedly) transmission. If you live within walking distance of the shop them perhaps you have a chance in hell of receiving satisfaction. Unfortunately If you are using them via the internet to provide you with a replacement transmission then prepare to be ripped off!
The deceit and dishonesty runs throughout this FAMILY operation. Do some research and you will find that there are a number of unsatisfied customers. The 5 star reviews are from the family members themselves! I only wish that I had done a bit more due dilegence when researching this sham of an operation. Look at Kudzu.com 5 star review from ykadoch ! this is the e-mail address for the company! HAHA Check out showmelocal all bad reviews. I just wish I had done more homework before purchasing from them 3000 miles away.
All family members are obviously trained in the ways that they operate. I have not found one honest person on the other end of the phone yet. Rami, Amir, the wife, etc. All well versed in the art of telling you exactly what you want to hear with out ever delivering.
They knew all the right things to say on the phone, and seemed very knowledgable on the transmission issues. Remanufactured transmission with 2 year warranty (HAHAHA) with free torque converter and in line filter available for reasonable price! I took the hook! Initial purchase and shipping happened very quickly, But the transmission they supplied had issues from the start! Troubleshooted the problems directly with Rami! Thought it may have been a selenoid or something on my end. Replaced selenoids. This was never the problem. Rami finally says..............I will send you a replacement! Dont believe him!
At this point I am thinking its just my luck, but I do not want to belive I am being scammed. 2 months later............... excuse after excuse, need to wait for a core to rebuild one (what about my core that I returned that you never credited my account the $450.00 for the core refund?) Oh we just rebuilt three, waiting for the dyno to check. OK all 3 are good sending today. Wait wait , call for tracking number. Given bogus number. Call shipping company..........NO we never had a pick up for you!. Oh now Dyno is broken waiting for Dyno repair to test. OK, wait wait wait. OK here is pick up number xxx using new shipper. I call shipper! Oh yeah we have pick up scheduled, But we do not even deliver to California! WTF! This is over a period of several weeks where they dodge your phone number. I am now only getting thru by using friends cell phones from out of state numbers!! OMG then the numerous hang ups on me and the promisses to call back. And all of this is using “God willing” and other just rediculous comments that try to allude to the fact that they are somehow honest! HAHAHA
So in short! Do some more research! These people are scam artists. Luckily my Credit Card company agrees and I did not wait to long to start the restitution process, but these people are crooks and should not be allowed to prey on people on the internet. I am actually happy at the outcome now, because even if they had come thru somehow in the end I would not ever trust the transmission that they would have shipped to me so good riddance RAMI TRANSMISSIONS!
PS Rami transmissions..............its been over a week and I havent received the return phone call you promised “on your word” to return that day!