Last post on Dec 06, 2013 at 8:10 PM
You are in the Saturn VUE
What is this discussion about?
Saturn VUE, SUV
#422 of 431 Re: Customer Service? Loyalty? [drfarmer]
by Stever@Edmunds HOST
Sep 11, 2013 (7:04 am)
An oil analysis runs around $25. My guess is that you could get the transmission fluid analyzed for around that amount too. But not having the dealer work on the car for that last transmission fluid change isn't going to help in your battle for getting any after warranty help.
The Secret Warranty
#423 of 431 Re: Customer Service? Loyalty? [drfarmer]
Sep 11, 2013 (5:35 pm)
I see that you've already spoken to GM Customer Service about your transmission. I'd like to take a second look at your case and possibly address any additional questions you may have. If this interests you, please email me your full name, VIN, contact information, and/or case number. I can be reached by email at socialmediagm.com [attn Amber].
GM Customer Care
#424 of 431 Re: new transmission at 58000 [drfarmer]
Sep 18, 2013 (6:58 pm)
Verry sorry you had a failure. Did you change the fluid at the correct interval? Did you take a long trip on a hot day that was against the wind sustained for a few hours or a season of rush hour in the 90 degrees climate? My 2004 Vue in my opinion never had adequate heat dissipation by design so; I change my transmission oil every season whether necessary or not. Twice; in 158k miles the transmission oil was scortched however it was caught in time because of the seasonal change. I service my own vehicles for the past 35years including farm equipment and run two US brand vehicles each over 300k miles.
#425 of 431 Re: new transmission at 58000 [tom403]
Sep 19, 2013 (8:24 am)
I took remarkable care of that vehicle. It was my buddy and I gave it all the service and more. The VTI is a faulty design and there is a court judgement to prove it. That transmission never should have been put into that car a second time. Period.
#426 of 431 Not even 57 K, and transmission fails TWICE?
Oct 18, 2013 (5:01 pm)
I have a 2008 Saturn Vue, the transmission filed about a year ago, fortunately 1 month before the warranty expired. The dealership was wonderful, fixed it quickly and it didn’t cost me a cent. Yet here I am ONE year later and the transmission quit again. I should also mention that my car failed in the middle of a busy intersection – with two young kids in the backseat. This time the warranty has expired and it looks like this will cost me $4700 if I want it fixed. To make matters worse – I’ve had to take it into for service two other times this year for various other reasons. This is my third Saturn and I have sung their praises until now. I bought this car looking for something safe and dependable for my family – which this car has proved be neither. My first Saturn was a 1996 SL which I drove to 200K and it was still going strong – yet my 2008 Vue has needed transmission work TWICE at under 57,000 miles??? Very disappointing.
#428 of 431 trans is going bad
Oct 23, 2013 (1:35 am)
my girlfriend and I have a 2005 Saturn vue awd I was wondering if the settlement is still good and if u have any ideas plz let me know. We don't have the money to replace the trans.
#429 of 431 2007 Saturn VUE
Oct 26, 2013 (1:20 pm)
This is my 5th Saturn, first one with an automatic transmission. At about 60,000 miles it started the shuddering on occasion. Finally narrowed it down to the transmission wasn't down shifting properly. My husband thought it might be the torque converter, but Chevy garage dismissed that.
Imagine my delight when I called OnStar for an unrelated question, and they asked me if I had received a Customer Satisfaction Letter from GM. I asked them what it was regarding and I was informed that my car may develop problems with the transmission and the symptoms described were exactly what my car was dong! The helpful person told me to talk it to any GM Certified garage/dealer and they know about the letter and will take care of it. After reading these posts though, I get the feeling it won't be that simple!
#430 of 431 Re: new transmission at 58000 [karljesse]
Nov 14, 2013 (4:50 pm)
GM is playing games and lying about things with this. Mine went last week. Bought the car second hand through a reputable dealer. The big selling point was the new transmission just installed. 12K miles and one year plus 2 weeks later the transmission is shot. My mechanic (who is also the dealer) was NEVER told that he should not have put a second one in, but GM INSISTED they told dealers not to sell them since they want these cars off the road. My mechanic has never seen a case where this close to warranty end that it was not honored esp. when they know of a problem. And this was a part of the 2009 settlement along with offering 5k for a trade in. They did offer the mechanic the 5K trade in on a car I do not need as compensation.
I called GM Rep and was lied to more than once. He did acknowledge that this is a problem, but after that nothing except the run around and lies. 1) Rep says when I mention the lawsuit that GM won...which they did not. 2) Saturn was sold in 2009. Which never happened and GM as a part of the bankruptcy agreement aka bailout was responsible for Saturn cars through their other companies such as Chevy. 3) That all people were told of the problems back in 2009. I am seeing a good many were not and kept putting in transmissions that should not have been sold. When I called the rep out on all this, it suddenly became GM is not going to do anything, it is not their problem and it is the certified GM Parts Dealer's (a local Chevy Dealer) responsibility. So beware, GM is not willing to make good on the deal they made with the courts and government.
#431 of 431 Re: 2007 Saturn VUE [llb5515]
Dec 06, 2013 (8:10 pm)
No it likely will not. They will do the Re-flash for you, & hopefully that may (or may not) fix the problem, beyond that you will be hard pressed for anything else.
Over the past 3-4 months my Vue is developing a shake under acceleration peaking around the 63 MPH mark.
If this again is related to this TSB or Recall GM has failed me, it was suggested these symptoms may now be related to a balancing solenoid that was overworked due to a failing Torque Converter.
Good Luck on this & keep us posted! I felt a sense of relief when I got the recall notice, as I had complained a couple times to the dealer already.