Last post on Nov 17, 2013 at 6:07 PM
You are in the Toyota Sienna
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Toyota Sienna, Van
#97 of 120 Re: Toyota Sienna Door Design Failures [orinion]
Aug 19, 2012 (1:01 pm)
I've got the same problem with a 2005 Sienna. We have the extended warranty, but last winter when we tried to address this problem, the dealer's body shop said it wouldn't do the weld, even though it was authorized to do the work by Toyoya's inspector -- the body shop said it needed to replace the entire door (!!!) which Toyota wouldn't cover. Toyota said, take it to another dealer. Another dealer's [I think this service guy asked if I had had an accident] body shop said the same thing.
Why they can't just do the weld to make the repair isn't clear.
But we're stuck between Toyota who say this small weld will fix the problem and the dealer's contractor, who says it won't. We're going to complain as per this board and try to make something happen.
#98 of 120 Re: '05 having same door weld problem [ttekcol1]
Aug 25, 2012 (1:20 pm)
Heard now twice from dealer. Toyota corp says they will not offer ANY money toward repair. Dealer at first said they would have helped if I had done all my maintenance with them. Now offered to knock $100 off $500 the repair. This is our 7th toyota but will most likely be our last. Our hondas have never had this kind or treatment from the manufacturer.
#99 of 120 Same issue on my '06 Sienna
Aug 27, 2012 (11:46 am)
I have had the same issue with my '06. Toyota is mailing me an offer in writing (as I demanded, not easy to get) and will see what they offer me. Dealer said new door was needed $2200. Not a happy camper. If the offer is less than complete fix at no cost this will be my last Toyota. I have been a loyal Toyota customer for 30 years. I guess profits come before quality and customer service now.
#100 of 120 '04 Seinna driver's door clicking.
Sep 02, 2012 (12:20 am)
Just wanted to add to the list of complaints about Toyota. I too had a problem with door clicking and went to dealership in San Diego. I was told the only solution was to have the door replaced for $2000. My vehicle was over 100,000 miles and older than 5 years. I took it to a small shop who tried to weld the door. It lasted only for one day. I returned it and they rewelded it again. It lasted a couple of months and now the clicking is back. I agree this certainly lowers the resale value of an otherwise pretty decent vehicle.
#101 of 120 Horrendous experience with Toyota !
Nov 08, 2012 (9:46 pm)
Horrendous experience with Toyota Consumer Affairs and my purchase dealer (Piercey Toyota San Jose CA) on this issue.
They refused to help citing a lawsuit settlement agreement that prohibits them to assist in anyway (after extended warranty).
Toyota Consumer Affairs is terribly bureaucratic. They don't return phone calls, no emails, don't get to work after 9:30am, always on vacations, etc..
This is my first time using them. I own 3 Toyotas as recently as a new Camry this September - I am totally appalled by their treatment to loyal customer. Probably no Toyota for my next car since they don't standby their quality and customers.
Has anyone heard about this lawsuit?
Any suggestion on the next step?
Should I just go to local body shop and fix it myself?
Thanks for your advice!
#102 of 120 Re: Same issue on my '06 Sienna [unhappyetx]
Nov 12, 2012 (9:45 am)
Did you ever get a response from Toyota?
#103 of 120 Re: Same issue on my '06 Sienna [djdorum]
Nov 14, 2012 (11:08 am)
Below is my latest status update: Toyota not willing to help!
Toyota is not standing by its customers and quality! I am a loyal customer with 3 Toyotas, most recently a 2012 Camry Hybrid in Sept 2012. My older Sienna has a minor annoying door noise issue and I asked for Toyota goodwill assistance.Louis Carrillo from Toyota Corporate just gave me a very cold reply that they denied my plead - very disappointed! Probably no Toyota for the next car! Buyer beware!
#104 of 120 Post your vents on Facebook "Toyota USA"
Nov 14, 2012 (4:28 pm)
I suggest everyone to post their frustrations on "Toyota USA" Facebook site - it will get Toyota attention
#105 of 120 Toyota means poor post sale service in Janpanese
Dec 20, 2012 (12:25 pm)
My 2005 Sienna has exactly the same issue. taken to dealer, but was told it is out of warranty. Apparently, this is a very common problem. I also saw videos on youtube showing the exact same problem. I was not sure whether the car is safe to drive with such a front door defect. No more Toyota for me for sure.
#106 of 120 Re: Toyota means poor post sale service in Janpanese [nomoretyt]
Dec 20, 2012 (9:25 pm)
I finally decided to repair the door at a local body shop for only $150 (2-hr job). Hope the repair will last.
I got quotes from $150 to $3000 - so be aware. I was told by all body shops that this is a very common problems so pervasive on Sienna 2004-2007 (or so).
Some said this can be a safety hazard if the door problem is severe since the door may fall off.
Write on Toyota Facebook page and vent your frustrations.
Hope this info helps.