Last post on Nov 17, 2013 at 6:07 PM
You are in the Toyota Sienna
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Toyota Sienna, Van
#58 of 120 Re: 2004 Sienna Door Weld Issue [katonmaui]
Dec 21, 2011 (9:13 pm)
Where did you find the information about it being dangerous? I'd like to know more about my crappy door.
#59 of 120 Re: Class Action Suit? [snw219]
Dec 21, 2011 (9:27 pm)
article in the Milwaukee Journal Sentinel that reveals the automaker will voluntarily fix the front doors on 600,000 units of its Sienna minivan (current model shown above) built between 2004 and 2006. Apparently there may be an issue with the door check mounting panel on both of the minivan's front doors. The door check mounting panel is the piece that keeps the door open, and if the part fails the door can swing freely and unexpectedly shut – obviously a concern for parents with kids. Toyota has traced the problem back to bad spot welds performed at the automaker's Princeton, Indiana factory.
Toyota will be sending out letters on Nov. 2nd to owners of said Siennas explaining the problem and offering to fix it. To do so, Toyota will offer what it calls a "warranty enhancement" to these vehicles, covering the cost of these door repairs on Siennas up to five years old with 100,000 miles or less. Though a bad spot weld on the door check mounting panel would normally be covered by the Sienna's standard warranty, that only lasts 3 years or 36,000 miles. Toyota has also said that it will reimburse owners who have already had the doors repaired on their own, in some cases at the cost of thousands of dollars.
Curiously, Toyota is not calling this a recall. Of course, what automaker wants to refer to a problem with one of its vehicles as a recall if it doesn't have to? As long as Toyota takes care of the Sienna door problem to the satisfaction of its customers, they can call it a Happy Happy, Joy Joy Service Encouragement Bulletin.
HEY, why didn't I get that letter?????
#60 of 120 Re: Driver door failed hinge!! Class action??? [avprincess]
Dec 23, 2011 (10:06 am)
It seems that a lot of us could write what everyone else has written, especially about how poorly and unwilling Toyota USA & the dealerships are at taking responsibility for this. I have contacted the Oregon State Attorney Generals office and they have written back that they are looking into this and have contacted Toyota (not sure if it's the dealership or the main corporation in Torrance, CA or both). We live in CA but are close to the Medford, Oregon dealership. I spoke with the service manager and was treated very rudely, even though I was near tears of frustration (yes, I'm female, my dad passed two years ago and I'm helping my mom with this issue). I ended up calmly saying to the service manager, "I can't believe you're arguing with me about this." Hung up and wrote to the Oregon State General Attorney's office right after.
The State Attorney's office wrote back the next day that they're looking into this and to that they are seeing if other people are experiencing the same issue so that they can see if there is cause to take further action. They also stated that they are contacting the company. I sent them links to the forum discussions, youtube videos and hope that they see this is a big issue. I've heard that there are over 3,000 complaints regarding this issue.
Toyota USA has agreed to pay half and the service manager thought they were 'generous.' What's generous with leaving us with over $1,000? Generous would be replacing our van with a new van of equal model number - XLE Limited. Can't believe we invested this much money for a poorly made car. Doing the right thing by fully covering the costs, providing a rental car, paying for our hotel expense (we live 75 miles away) would only be doing the right thing - paying only half is actually stealing from our livliehood, when it's a known factory defect issue.
#61 of 120 Re: Class Action Suit? [dimar65]
Dec 23, 2011 (9:56 am)
Thanks for posting this. The curious thing is that they know it began with the 2004 models, which would make the five year warranty null and void, as in my case. We have approx 75,000 miles on our van, well under the 100,000 mile mark. This warranty should be 5 years OR 100,000 miles (and not whichever comes first).
Yes, they are attempting to make it seem like they are being 'generous' as in our case by paying half. What's generous with leaving us with over $1000 for our half when it's something that was not our fault and beyond our control?
Class Action Suit anyone???
#62 of 120 Re: Driver door failed hinge!! Class action??? [snw219]
Dec 23, 2011 (10:07 am)
Please let me know if there is a class action on this matter because I have the same problem too. Thank you and goodluck to us!
#63 of 120 Re: Class Action Suit? [snw219]
Dec 23, 2011 (8:40 pm)
I just took my car to the local body shop today. He said in the last year, they have fixed at least 50 of these. I don't live in a huge town. That is pathetic. My estimate was just under 2k as my door is definitely not repairable. This just stinks! Had I got a notice in the first place, I would have known to get it in right away. At first you just think your hinge needs to be oiled. Who could ever imagine that you would be needing to replace your whole door because of Toyota's shoddy welds. Getting madder...................
#64 of 120 Re: Class Action Suit? [snw219]
Dec 29, 2011 (2:21 pm)
The driver side door on my 2006 Sienna just broke. I will be seeing the dealership tomorrow. I know I am outside the time period. I'm really curious what the Richmond, VA dealership can do?
#65 of 120 Class action suit
Dec 29, 2011 (2:53 pm)
I have mine eight years now and also had the same problem everyone is talking about with the drivers side door. well toyota gave me the door but still pay about 1,200.00 to have it installed and painted. please someone let me know if there is a class action going on i would really like to stick it to toyota!!!
#66 of 120 Re: Class Action Suit? [dimar65]
Dec 29, 2011 (3:27 pm)
I have been in email communication with a representative from Toyota USA. They have agreed to pay for half and the service manager at the dealership said he thought they were being 'generous' by offering to pay for half. What's generous with leaving us over $1000 for our half of the bill? Not to mention, it's 150 miles round-trip to the nearest dealership, they're going to keep our car for 3-5 business days and give us no loaner? Seriously! Nothing is generous about this - giving us a new van would be generous!
Please, anyone know anything about beginning a class action suit? I've contacted Oregon's State General Attorney, as suggested by one website on steps to take to get this fixed. If one person has success, because of these steps, that's good but what about the rest of us who are stuck with a huge bill and/or a temporary fix at a lower cost? The state attorney's office wrote back that they would investigate this and if it seemed that there were enough consumers affected by this, they might take action. My suggestion is that everyone should write to their own State Attorney General's office, reference as many sites concerning this as you can---these discussion forums, this site: http://sites.google.com/site/toyotasiennadefects/ etc.
Let your attorney general's office know that there are many, many consumers affected by this and that it has been determined that this is a factory defect, and that the defect often doesn't show up in some cars until after the extended warranty ends. Toyota should have offered us 5 years or 100,000 and honored those cars that are under 100,000 miles. Are we being penalized and punished for not driving our cars hard enough for the problem to have shown up within fives years, it would seem.
Does anyone on here know an attorney or is an attorney who might be able to see about creating a class action suit?
#67 of 120 Facebook page
Dec 29, 2011 (3:28 pm)
Someone created a facebook page for the sliding door issues with the van and stated that if they receive over 200 people, they can start a class action suit. Has anyone created a facebook page for this particular defect? If so, please send us the link and if not, I'm willing to create a page.