Last post on Nov 17, 2013 at 6:07 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Van
#31 of 120 2004 Toyota Sienna door popping
Apr 19, 2011 (10:22 pm)
Our 2004 Toyota Sienna's driver door started to have the popping noise a couple month ago. I finally decided to bring to dealer only to find out it was a known defect. The first guy in Toyota dealer in Redlands, CA, told me on the phone that he is pretty sure it is under 8 year warranty. But when I got to the dealer, a different guy told me it was 5-year and showed me the doc. So we are out of luck. To fix it cost $497 - not sure how long it will last, to replace the door, about $2000.
For such a obvious defect, Toyota is not taking the responsibility. NO MORE Toyota cars in my family!
#32 of 120 Re: 2004 Toyota Sienna door popping [mgullon]
Jul 21, 2011 (12:19 pm)
I too have recently experienced the front driver's side door problem. Of course - the 5 year "warranty enhancement" has expired. The dealer offered to pick up 1/2 the cost for the repair which was $452.00. I declined and instead filed a complaint with the NHTSA and BBB. Neither complaint got me anywhere but I still refuse to pay over $200 for a design flaw that Toyota knows about and does not do anything about. Well - that's the last Toyota for me.
#33 of 120 Toyota Sienna Door Design Failures
Jul 31, 2011 (2:17 pm)
I, too, have purchased my first and last Toyota. It's a 2004 Sienna XLE. The driver's door check mount is only the latest failure. I thought it was simply the plastic part, but it turned out that the spot weld fastening the door check mounting cup to the door frame had failed. I also found out that it's obscenely expensive to repair.
Before that, however, both power sliding door mechanisms failed. In each case, the carbon steel airline cable -- which the operating mechanism uses to pull the door open and closed -- came flying out of the side of the vehicle when it failed while the door was operating. It turned out the plastic sheath surrounding the carbon steel cable had cracked, allowing moisture and salt to enter, leading to rust and ultimately cable failure. In each case the cost would have been about $2,000 per door to repair. Thus, failures of door components on 3 doors leave me with a total bill of at least $4,500 to repair. Toyota offered no help.
It is interesting, however, that failure of the same carbon steel airline cable -- when supporting the spare tire rather than operating the sliding door -- has led to a manufacturer recall. It's a safety issue, and potential liability exposure for Toyota when those spares fall off on the road and cause accidents.
#34 of 120 Driver door failed hinge!! Class action???
Aug 16, 2011 (11:01 am)
I have had problems with my driver's side door for several years now. In the beginning it just did not open smoothly. It has become progressively worse to the point that the door felt like it would fall off. I took it in today to get the oil changed and specifically to look at the door. I have serviced my Van at the dealership I purchased it from in 2005 brand new -Appleway Toyota in Spokane, WA. When I spoke to the tech over the phone he stated I may need a new hinge and that he had not heard of many problems like I was describing. At the service center the tech found the problem and showed me wear the metal was almost completely separated in the hinge area! I could not believe my eyes! I would never have expected any vehicle let alone one that had been purchased new and cared for like a baby would have such a major flaw! HE stated he would get back to me with an estimate to fix. A few hours later I get a call and am told I must have slammed it too hard and that it would cost $500 to weld it back together. To add punishment he stated that the welding would be NOT be guaranteed and likely would fail. So I asked for the cost of a permanent fix that was guaranteed and was told that I would have to get a new door shell for $1600-$1800!!! Being internet savvy I went to the web to see if this was a known issue. As I do not slam my doors and I do not hang off the doors as I was accused! I found numerous forums and posts stating the same problem I am having! SO I called and asked to speak to the service manager. I explained the situation and that I found this was a known DEFECT. He tells me yes they do know of the problem and that Toyota provided an enhanced warranty of 100K miles or 5 years from date of purchase. OF course I just passed the 100K mile mark and I am at 5and half years. This made me upset to say the least. I explained to him that he could see our records and that we have had every service performed by their service center. I asked why this was not taken care of within the warranty time period especially given that I had brought it up in the past when the tech would get my miles. He stated he had no record of me bringing up the issue. I then asked why I never received notification of the issue. To which he replied it was not a recall and thus no notification was sent. I went on to state that my loyalty to their dealership was evidently not worth anything since they had not taken note of my concern over the door, they had not checked the door knowing there was an issue and furthermore their techs had checked my mileage on numerous occasions and so they knew there was a problem with the driverís door not opening properly!! He gave me a song and dance that he only got paid if he performed service so there was no motivation for him not to fix a known problem. He told me he would check with his regional service manager to see if he could get them to pay for the door to be welded and he would get back to me. There are several key points I am very upset and disturbed about 1. The defect occurring in the first place: I have owned many Toyotas and to this point would only have purchased a Toyota or Lexus 2. The poor manner in which Toyota handled the defect: It is one thing to have a failure, it is another to then FAIL to communicate the issue and make sure to resolve the problem. 3. The lack of care and service performed by a Toyota dealership service department. 4. The service centers attitude towards a loyal customer ( Purchased new $43K van in 2005, purchased Lexus less than 6 months ago, all service performed by their service centers, AND even have used only their body shop!!!)
Now the BIG question does anyone know of a class action law suit?? Seems this issue would be appropriate for such action.
#35 of 120 Re: Toyota Sienna Door Design Failures [sdr2]
Aug 22, 2011 (7:33 pm)
My 2006 Sienna with 65k miles, driver side door just start making a loud popping/ cracking noise also. So will Toyota fix this even if I do not have an extended warranty since it is a common known defect? Is there a toyota reference number ... we can refer the dealer to?
#36 of 120 Re: Toyota Sienna Door Design Failures [broken_car]
Aug 23, 2011 (2:40 pm)
IF you are going to an actual Toyota service center they WILL no about it:) It is a warranty enhancement which covers either 100K miles or 5 years from date of purchase. HOwever, if you did not purchase the vehcile new from a Toyota dealer they may not cover it.
#37 of 120 Re: Toyota Sienna Door Design Failures [broken_car]
Sep 07, 2011 (3:00 pm)
I have a toyota sienna 2006, have the same problems as stated here: driver side door welds failure, making a loud popping noise when open and close; auto sliding door is also jamming. I took it to the dealer where I bought only to find out the warranty has expired and presented with about 2K to fix the problem. There's got to be a way to address this issue--a recall maybe--and not pay that outrageous amount! I'm done with Toyota.
#38 of 120 Re: Toyota Sienna Door Design Failures [orinion]
Sep 22, 2011 (8:08 am)
I had the same issue a year ago. I ended up talking to Toyota who told me about the $500 price to fix which I declined but they said they would look into covering the cost since it was a know defect.
In the mean time I fixed the issue by inserting a bolt with a beefy washer through a hole next to the failed weld spot and tightening it. The hole was previously used by one of the plastic clips holding in the rubber weather strip. The bolt/washer acted like a clamp and held the door arm in place. To do this you have to remove the driver door panel and stick your hand inside the door. It is tricky but it seemed to work.
After a month the makeshift clamp still worked but then Toyota called us back and decided to cover the cost of fixing the weld joint... no cost to us!
#39 of 120 Wow, another headache!!
Sep 30, 2011 (1:53 pm)
Well, the door started clicking last week, just looked up the problem, man, I'm not looking forward to dealing with this problem. Reading the tread did help, I want to thank everyone who has posted. I have a call into my dealership and have my fingers crossed, but from what I've read, I'm not holding my breath. I also bought my Sienna XlE Limited brand new from the dealership, and two cars from there since then, and have always taken it back to the dealership to maintain service. Will let you know what happens.
#40 of 120 Re: Wow, another headache!! [toyzforfun]
Oct 02, 2011 (5:55 am)
The dealership might tell you to call Toyota directly, but since you have been having the vehicles serviced at the dealership...you might have better luck. When we called Toyota the reply was "well, had you been having your van serviced at the dealership...we might be more willing to work with you on this" which personally I think is a load of you know what. It's an admission they're doing something wrong in my mind.