Last post on Nov 17, 2013 at 6:07 PM
You are in the Toyota Sienna
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Toyota Sienna, Van
Aug 05, 2010 (3:33 pm)
My Sienna is a 2005 with 68,000 miles. I have the door clicking problem. but it is more than a click. Toyota had extended the original warranty to 5 years and / or 100,000 miles instead of doing a recall. They call it a "Warranty Enhancement" My vehicle is over the five year period, although the milage is OK so they will not fix it. The problem is a manufacturing defect that Toyota is unwilling to address. It is an engineering flaw with the design of the plate welded to the door that causes the door strap spot welds to break loose. Typically just outside of the warranty for many owners. Toyota has issued a Technical Service Bulletin, (TSBNV003-7.pdf) but refuses to issue a recall to fix the issue most likely due to the number of units and dollars involved. Rewelding the failure points is not recommended as they are prone to fail again sooner than replacing the door. My estimate from Power Toyota of Cerritos, CA is $2418.49 to replace the door. It is not a matter if you will experience this door failure, but WHEN. For a $26,000 to nearly $40,000 per vehicle it is unacceptable for a company that markets itself as a manufacturer of reliable and quality products. This is a situation of a company that is having tremendous growth and will not take care of the customers who have helped propel that growth. I am on my forth Toyota. I have a beautiful Toyota Avalon XLS WITH 80,000 miles on it. I am a Toyota backer, but after this I am not so sure. To the person who riveted his plate, I sencerly wish him luck. Consider getting a different vehicle before it occurs again or you lose significant re-sale value. You can call Toyota Consumer Affairs at 800-331-4331 about your issue, though few if any have been successful doing this. Let others know about your experiance with Toyota's defective door welds. Good Luck
#13 of 120 2004 XLE had this issue
Aug 05, 2010 (10:28 pm)
My 2004 (now since traded in) had the driver door weld issue back in 2006 or 2007. The dealer first tried to claim there was no issue. This was Longo Toyota, The a few weeks later, the door would not open at all. They then said the cost to fix would be about 1,800. I then said, great because my Platinum warranty (7 years/100000) would cover that issue. That was checkmate, and they fixed the situation and I paid nothing. That issue was the first sense I got from Toyota that they were getting cocky or greedy (e.g., denial of the issue, jacking up the cost, etc etc). Prior thereto, I was a satisfied Toyota customer (i.e., 1996 Camry, 1998 Avalon and then the 2004 Sienna and also a 2005 Camry).
I just bought a 2011 Sienna, and as noted from another post, I now regret that decision. That will be the last Toyota I ever purchase for at least 10 years.
Aug 06, 2010 (9:30 am)
I really do not have fault with the Totota. I had the Sienna up to Alaska and back. It performed beautifuly. I have fault with the Toyota Corporation by the way they treat there long time customers. I could easy drill a couple holes in the bracket and put a couple rivets in it and sell it. Then go buy a Honda mini-van. But I will not do that temporary repair. I would be screwing the next person who buys it. I am not like Toyota. I have to sleep at night. To bad, because I really like Toyota's.
#16 of 120 Re: Question on TSB: Toyota Sienna Door Welds Causing Clicking [adiehl13]
Aug 07, 2010 (11:32 am)
Ours is a 2004 Sienna XLE w/ 89,900 miles. Went to the dealer yesterday, complained about the door....the service dept told us they had fixed alot of those but ours was out of warranty. Called corporate headquarters.....basically told us we were SOL. So sorry I purchased a Rav4 last year. Guess we all need to start making alot of noise including going to consumer affairs. Post your issue wherever we can. Let's chalk up another issue for Toyota.
#17 of 120 Re: 2004 XLE had this issue [tfaw_big]
Aug 07, 2010 (1:30 pm)
Oops- I forgot. We have the platinum warranty as well, so earlier when I stated, "they fixed it out of warranty" that was misinformation... SORRY. The only way I would buy another Toyota would be if they made the Sienna a hybrid. That's what I've been waiting for. a more fuel efficient/more environmentally friendly minivan with all the bells and whistles.
#18 of 120 Clicking Door
Aug 26, 2010 (2:52 pm)
Aug 24, 2011 (12:48 pm)
The door started clicking a couple of months ago and now it closes by it self. My son was standing near the door when it clicked shut by itself. My husband pulled my son before it hit him!! If my husband was not standing close to him he wold have been seriously hurt. Beware!! I have a 2006 Sienna and I will never buy another Toyota. My door is broke and clicking and toyota corp will not fix it. They cliam that it is not a recall but an extended warranty. A notice that as an orignal owner I never got. I called Toyota Corp and they basically dont give a ****. They are waiting for a recall. I am 3000 over the warranty and they won"t fix it. I have never posted anything in life. I am doing it because TOYOTA just really dont give a ****!! I will not support a company that thinks so little of its customers. I am so disappointed. My family has never bought anything but Toyotas and as a total have purchased over 50 vehicles from Toyota. We will never buy another car fom them!
#20 of 120 Driver Door on 2005 Sienna Van
Oct 30, 2010 (4:14 pm)
I am very disappointed in Toyota. I did not receive a letter in '07 about the door. Two weeks ago my door broke. I looked it up on line and found that it was a problem with a lot of vans. I took it in to the local dealer and they said my warranty ran out in April. My mileage is under 100,000 and they contacted the SE Regional rep and they would only pay for half the door which is over $1,000. I took it back to the Toyota dealership where I bought it and they just gave me the run around. I called the Toyota care line and they said sorry they would only honor the SE Regional agreement. I am so disappointed. I can't afford to get a new door so I have this $30,000 van that I am not wanting to drive because of the door. The frame has cracked and I am afraid of it. I am telling everyone about my bad experience. I thought I was buying a great van that would last me a long time. I have learned that name means nothing. I will not buy another Toyota.