Last post on May 15, 2013 at 5:17 PM
You are in the Toyota Sienna
What is this discussion about?
Toyota Sienna, Van
#101 of 109 Horrendous experience with Toyota !
Nov 08, 2012 (10:46 pm)
Horrendous experience with Toyota Consumer Affairs and my purchase dealer (Piercey Toyota San Jose CA) on this issue.
They refused to help citing a lawsuit settlement agreement that prohibits them to assist in anyway (after extended warranty).
Toyota Consumer Affairs is terribly bureaucratic. They don't return phone calls, no emails, don't get to work after 9:30am, always on vacations, etc..
This is my first time using them. I own 3 Toyotas as recently as a new Camry this September - I am totally appalled by their treatment to loyal customer. Probably no Toyota for my next car since they don't standby their quality and customers.
Has anyone heard about this lawsuit?
Any suggestion on the next step?
Should I just go to local body shop and fix it myself?
Thanks for your advice!
#102 of 109 Re: Same issue on my '06 Sienna [unhappyetx]
Nov 12, 2012 (10:45 am)
Did you ever get a response from Toyota?
#103 of 109 Re: Same issue on my '06 Sienna [djdorum]
Nov 14, 2012 (12:08 pm)
Below is my latest status update: Toyota not willing to help!
Toyota is not standing by its customers and quality! I am a loyal customer with 3 Toyotas, most recently a 2012 Camry Hybrid in Sept 2012. My older Sienna has a minor annoying door noise issue and I asked for Toyota goodwill assistance.Louis Carrillo from Toyota Corporate just gave me a very cold reply that they denied my plead - very disappointed! Probably no Toyota for the next car! Buyer beware!
#104 of 109 Post your vents on Facebook "Toyota USA"
Nov 14, 2012 (5:28 pm)
I suggest everyone to post their frustrations on "Toyota USA" Facebook site - it will get Toyota attention
#105 of 109 Toyota means poor post sale service in Janpanese
Dec 20, 2012 (1:25 pm)
My 2005 Sienna has exactly the same issue. taken to dealer, but was told it is out of warranty. Apparently, this is a very common problem. I also saw videos on youtube showing the exact same problem. I was not sure whether the car is safe to drive with such a front door defect. No more Toyota for me for sure.
#106 of 109 Re: Toyota means poor post sale service in Janpanese [nomoretyt]
Dec 20, 2012 (10:25 pm)
I finally decided to repair the door at a local body shop for only $150 (2-hr job). Hope the repair will last.
I got quotes from $150 to $3000 - so be aware. I was told by all body shops that this is a very common problems so pervasive on Sienna 2004-2007 (or so).
Some said this can be a safety hazard if the door problem is severe since the door may fall off.
Write on Toyota Facebook page and vent your frustrations.
Hope this info helps.
#107 of 109 Faulty Driver Side Door
Jan 21, 2013 (12:45 pm)
2004 Toyota Sienna....I too am infuriated at the unwillingness to repair a known defect! What needs to happen before Toyota repairs THEIR faulty workmanship? Driver door fall off? Driver unable to get out of vehicle? All writings I have read regarding this issue are accurate....$2000 to replace the faulty door or a welder for 150-200$. The welding repair does not stay fixed. I speak from experience! I am so frustrated at this point with the only recourse being to make my voice heard so here is my first stop! Squeaky wheel as the saying goes.
#108 of 109 Re: '05 having same door weld problem [ttekcol1]
Mar 24, 2013 (4:50 am)
Toyota did this repair for FREE. My 2005 Sienna got this problem when it was no longer under warranty. The exact problem is the little black plastified piece of metal in the articulation of the door, more exactly what holds it in place in the door. The function of this little arm is to allow the door to hold its position half opened or completely opened. This failure will not cause the door to fall off like some posters mentionned, since the hinges are not impacted, nor is the door latch.
How did I get it fixed for free? I have a very bad temper... I am a man and I did a scene, describing real loud their car as being more unreliable than a Government Motor car. I was so loud that the showroom buyers came to see what was happening at the service desk! This is when the owner of the dealership rushed in to ask what was happening (never saw that guy before), they looked into their computer system and then told me that this was covered by a "special warranty" valid forever!
The above means three things:
- First, this is what you call a "hidden warranty", used only when a very angry customer (check!) shows up.
- Second, Toyota knows this is a defect resulting from their manufacturing process.
- Three, the same will happen to you passenger's door eventually... It is just a matter of opening/closing frequency.
The repair done was the welding solution in the dealer's body shop, as I understand it they had to dismantle the door and they also had to paint the hinge section since welding will make the paint bubble up.
Hope this helps.
#109 of 109 Re: Same issue on my '06 Sienna [unhappyetx]
May 15, 2013 (5:17 pm)
i am able to provide a simple, inexpensive, "bolt-in solution" to this common problem with the 2005 toyota sienna-- let me know if you would like one... :o)