Last post on May 24, 2013 at 8:14 PM
You are in the Toyota Highlander
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Toyota Highlander, SUV
#13 of 19 2013 Navigation/Audio System Issue
Dec 20, 2012 (5:23 am)
Has anyone experienced their navigation/ audio system-shutting off (by itself) while in use and then rebooting? Just picked up my 2013 Highlander limited yesterday. Have driven about 400 miles since pick up and have had the navigation/audio system shut down and then reboot at least 5 times. It has done this both when there is a destination set and when there is no destination set. In all situations the system was connected to my iphone 4S via bluetooth and music was playing via bluetooth
any and all help will be appreciated!
#14 of 19 A terrible Nav system on the 2013
Mar 05, 2013 (12:30 pm)
The 2013 Nav is awful. Arrival time at destination fluctuates wildly. System gets lost. Right turns instead of left, etc. I may have to get a Garmin and just leave the screen on audio.
#15 of 19 Re: A terrible Nav system on the 2013 [winston1401]
Apr 30, 2013 (10:11 am)
I've had mine get lost a few times - I will be driving and look down to see the map is in some random place and the car appears to be driving on non-road surfaces. It doesn't resolve if I park and turn the car off, sometimes it lasts for a day or so then magicially is back to normal.
I live in Chicago, but this has happened both downtown and way out in the suburbs.
Is there a way to fix this?
#16 of 19 Re: 2013 Navigation/Audio System Issue [backster]
May 09, 2013 (10:14 am)
I see it has been a while since this was posted, but my wife is having this exact same issue. The service department at the dealership has had the car for six hours and says they can't reproduce it. Funny because it happens when she drives for about thirty minutes or so. They tried saying it was because of the iPhone (wonder if they read this), but we informed them that we only own Android phones and it has happened a couple of times with the satellite radio playing. It is very annoying, and makes me think this may be the last toyota I get (at least with navigation). Did you ever find out what the problem was?
#17 of 19 Re: 2013 Navigation/Audio System Issue [pheaton23]
May 14, 2013 (9:05 am)
pheaton---good and bad news! After many attempts I was able to get the service advisor to see the problem for himself. They contacted toyota tech support and replaced the extension module which seems to have corrected the problem. My iphone and navigation ...seem to be working correctly.
Once the extension module was replaced i was able to notice a sirius radio problem (it may have existed previously but never had the opportunity to experience it because unit kept rebooting). I loose the sirius signal for no reason-- I drove the car on saturday the first couple fo hours no problem--parked for 6 or so hours and then drove the same route and I must have lost the sirius signal 20 times in a matter for 2 hours--also periodically get a message on the screen that says to check antenna. this problem has been going on since early January when they replaced the extension module--meeting with the techinal field rep from toyota next week, Good look--- my understanding is there a bullentin on the extension module (my dealer spoke to toytoa to get advice relative to that fix)--- keep us posted
a question for all of you---when listening to the radio and using navigation does your radio's volume decrease so you can hear the navigation insturction---mine does not but it did on my 08 Sequoia
#18 of 19 Re: 2013 Navigation/Audio System Issue [backster]
May 21, 2013 (11:31 am)
Whatever happened with the Sirius issue? Sounds like the antenna was somehow unplugged when they fixed the first issue. However, I have dropped the signal in the past with Sirius/XM when between large buildings or out in the middle of nowhere. The volume on our radio does decrease slightly when the navigation is giving voice commands. It doesn't drop too much and does not bother me.
On my front I just got off the phone with the general manager of the dealership. Seems like a good guy and got in touch with the regional folks. Around here they have not heard of the issue, but they seem willing to give it an honest try. I did pass on the information you gave me to see if it may help them. Thanks and I'll keep you posted.
#19 of 19 Re: 2013 Navigation/Audio System Issue [pheaton23]
May 24, 2013 (8:14 pm)
Spent about 2 hours yesterday with Toyota's field technical expert--what was determined was the PROBLEM with my sirius is "CHARACTERISTIC" of the highlander. We drove another highlander and it it did the same exact thing--toyota considers this normal. Currently have two other non toyota vehicles with sirius and neither vehicle does this. Also the 08 sequoia that I sold in December didn't do it either. Another loyal toyota owner no more--this will be my last toyota (have had 5 others prior to this one) and last Saturday I bought my son a mazda.
No for you--I had the opportunity to talk to the field technical expert about your current issue and my previous issue and he stated he has seen it before and that the extension module replacement is the fix.--good luck
ANYONE interested in a 2013 highlander limited less than $6500 miles--very seriously thinking of getting rid of this vehicle
good luck Pheaton