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Infiniti Customer Service

13 messages,  Last post on Oct 07, 2009 at 12:25 PM

You are in the Infiniti G35 Forum. Your Hosts are pat & karens

What is this discussion about? Infiniti G35, Sedan

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#6 of 13 Re: Infiniti Customer Service [sportsfan] by drjwtaylor Oct 20, 2008 (1:48 pm)
Replying to: sportsfan (Jul 22, 2008 8:36 am) Lousy service is not limited to New York/New Jersey. Read my horror story at Edmunds.com Dealer Reviews for Tustin Infiniti.
#7 of 13 Re: Infiniti Customer Service [sportsfan] by drjwtaylor Oct 20, 2008 (1:51 pm)
Replying to: sportsfan (Jul 19, 2008 2:23 am) Read my horror story at Edmunds.com Dealer Reviews for Tustin Infiniti. Replies to this message: sportsfan (Oct 20, 2008 3:11 pm) pat (Oct 21, 2008 6:55 am) sportsfan (Oct 21, 2008 9:41 am) and 1 more...
#8 of 13 Re: Infiniti Customer Service [drjwtaylor] by sportsfan Oct 20, 2008 (3:11 pm)
Replying to: drjwtaylor (Oct 20, 2008 1:51 pm) can you send the link to me. i can't seem to get to it.   thanks! Replies to this message: pat (Oct 21, 2008 6:55 am) sportsfan (Oct 21, 2008 9:41 am) himold (May 20, 2009 8:05 am)
#9 of 13 Re: Infiniti Customer Service [sportsfan] by pat HOST Oct 21, 2008 (6:55 am)
Replying to: sportsfan (Oct 20, 2008 3:11 pm) Here ya go: http://www.edmunds.com/dealerships/California/Tustin/InfinitiTustin/service.1.ne- wOld.html. Replies to this message: sportsfan (Oct 21, 2008 9:41 am) himold (May 20, 2009 8:05 am)
#10 of 13 Re: Infiniti Customer Service [pat] by sportsfan Oct 21, 2008 (9:41 am)
Replying to: pat (Oct 21, 2008 6:55 am) What is difficult to understand is why with so many customers unhappy with customer service both at the dealer and with the corporate office, there isn't a class action lawsuit against them.   It is reprehensible that an almost $40k car would have so many electrical, mechanical, break and other various problems and they choose to continue such poor service/maintenance for these vehicles.   I would join any class action suit started by a lawyer who is interested in holding Nissan responsible for these various debacles.   Maybe we customers should do fundraising and begin a marketing campaign to let people know what they are in store for if they buy infiniti. I should have bought an Acura. Replies to this message: himold (May 20, 2009 8:05 am)
#11 of 13 Re: Infiniti Customer Service [sportsfan] by himold May 20, 2009 (8:05 am)
Replying to: sportsfan (Oct 21, 2008 9:41 am) I completely agree that Infiniti sucks! Not only the customer service of their dealers, but the build of quality as well of a 40K+ car. I bought this 08 G35x for my girl because it had all the goodies like nav and such plus all wheel drive, plus she just liked it. Stupid me! I have a BMW and couldnt be more happy with it. The car has had many mechanical and electrical issues that the dealer refuses to accept as abnormal. As a former mechanic for many years and still a weekend warrior, I think I would know if a car is having a problem....especially when my girl, who knows nothing about cars is the one to bring it to my attention! So now, we are stuck with a car that has more problems than a 92 saturn with 200K and the dealer refuses to do anything about it. Not only that, but they refuse to take or return my calls.
#12 of 13 G35 stranded by johninnj May 20, 2009 (9:08 am)
My 07 tossed it's serpentine belt (Failed tensioner) at 19K miles. Belt got grabbed by the crank pully and tore out a seal...rendering it pretty much undriveable...even on battery power. Infiniti customer service nicely informed me that, though I was 30 miles from home, the best they could do for me was supply me with #s for local cab companies while they took the car to a holding site to be taken to the dealer in the morning. Wound up using my friend's AAA, who was glad to bring ME home with my car. NOT HAPPY...to say the least. Acura's customer service, by comparison, is TOP NOTCH !!
#13 of 13 Talk about bad.... by cchirico Oct 07, 2009 (12:25 pm)
....click on my name and read my post about how I hate to steer people away from this car. I can't wait to get rid of mine!!

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