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Infiniti Customer Service

17 messages,  Last post on Oct 19, 2011 at 6:00 AM

You are in the Infiniti G35 Forum.

What is this discussion about? Infiniti G35, Sedan

Messages Page 3 of 3

#14 of 17 Burned by Infiniti by nbt_05

Mar 15, 2011 (2:48 pm)

I'm joining the chorus. Customer service is terrible!!!
 
Knew the problem on my G35 (bad compression rod bushing) and learned that it was a common problem. Contacted Infiniti to see if there's any special repair assistance. They told me to get it reviewed by an Infiniti shop and then they would see what they could do. Spent time and money to confirm what I knew. Infiniti came back and said sorry...they didn't provide assistance on bad compression rod bushings. Could have told me that from the beginning. Still, they insist my time and money were well spent and apologize that I didn't see it their way.

#15 of 17 Re: Burned by Infiniti [nbt_05] by jeve621

Apr 27, 2011 (9:25 pm)

Replying to: nbt_05 (Mar 15, 2011 2:48 pm)
If you don't mind me asking , which location/state did you get your service done?

#16 of 17 Update by yogiowner

Aug 16, 2011 (12:47 pm)

Well, five years and a new transmission later - i still cannot get thorough service from the dealers. Instead of doing what you ask, they do nothing, wait for the car to break down, then charge up the gazoo for repairs. It's a crap shoot, if the repairs are done properly.
 
The manufacturer is useless. All throughout the owner's manual are references of the owner contacting the dealer for proper services. however, when the dealer doesn't provide it. the owner is left without any recourse.
 
It is unacceptable that a car this expensive should be so shoddily manufactured. I hope that the word gets out about poor construct and consumers buy other manufacturers. As soon as I am able, I will sell this piece of junk and buy a toyota or honda. ThOSE manufacturers stand by their products a little bit better.
 
For all of you dealers out here, who troll this site looking for your next victim, the worm is about to turn.
 
Infiniti purchasers need to push back and not accept this nonsense. I am too done!

#17 of 17 Buyer Beware by oldbob5

Oct 19, 2011 (6:00 am)

3 years ago, I had the drivers seat positioner fail on my then 5 year old G35. The dealer told me that the mechanism couldn't be serviced. I took their word for it and dropped $1,200 to get it replaced.
 
3 years later, it failed again. This time they wanted $1,300 to replace it. I opened a case with Infiniti corporate and got nowhere.
 
Since I wasn't going to put $1,300 into an 8 year old car, I began looking for a local mechanic to find a used seat at a junk yard. Instead, I found a bright, honest guy who did some research and found out that the most common failure in the seat was a drive gear and that there was an after market part available. Instead of giving Infiniti $1,300, I gave him $300 and my seat works great.
 
If Infiniti thinks they can continue to treat their customers as patsies and get away with it, they're wrong!

Messages Page 3 of 3

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