Infiniti Customer Service

What is difficult to understand is why with so many customers unhappy with customer service both at the dealer and with the corporate office, there isn't a
class action lawsuit against them.

It is reprehensible that an almost $40k car would have so many electrical, mechanical, break and other various problems and they choose to continue such poor service/maintenance for these vehicles.

I would join any class action suit started by a lawyer who is interested in holding Nissan responsible for these various debacles.

Maybe we customers should do fundraising and begin a marketing campaign to let people know what they are in store for if they buy infiniti. I should have bought an Acura.

Replies to this message:

himold (May 20, 2009 9:05 am)

#11 of 17 Re: Infiniti Customer Service [sportsfan] by himold

May 20, 2009 (9:05 am)

Replying to: sportsfan (Oct 21, 2008 10:41 am)

I completely agree that Infiniti sucks! Not only the customer service of their dealers, but the build of quality as well of a 40K+ car. I bought this 08 G35x for my girl because it had all the goodies like nav and such plus all wheel drive, plus she just liked it. Stupid me! I have a BMW and couldnt be more happy with it. The car has had many mechanical and electrical issues that the dealer refuses to accept as abnormal. As a former mechanic for many years and still a weekend warrior, I think I would know if a car is having a problem....especially when my girl, who knows nothing about cars is the one to bring it to my attention! So now, we are stuck with a car that has more problems than a 92 saturn with 200K and the dealer refuses to do anything about it. Not only that, but they refuse to take or return my calls.

#12 of 17 G35 stranded by johninnj

May 20, 2009 (10:08 am)

My 07 tossed it's serpentine belt (Failed tensioner) at 19K miles. Belt got grabbed by the crank pully and tore out a seal...rendering it pretty much undriveable...even on battery power. Infiniti customer service nicely informed me that, though I was 30 miles from home, the best they could do for me was supply me with #s for local cab companies while they took the car to a holding site to be taken to the dealer in the morning. Wound up using my friend's AAA, who was glad to bring ME home with my car. NOT HAPPY...to say the least. Acura's customer service, by comparison, is TOP NOTCH !!

#13 of 17 Talk about bad.... by cchirico

Oct 07, 2009 (1:25 pm)

....click on my name and read my post about how I hate to steer people away from this car. I can't wait to get rid of mine!!

#14 of 17 Burned by Infiniti by nbt_05

Mar 15, 2011 (2:48 pm)

I'm joining the chorus. Customer service is terrible!!!

Knew the problem on my G35 (bad compression rod bushing) and learned that it was a common problem. Contacted Infiniti to see if there's any special repair assistance. They told me to get it reviewed by an Infiniti shop and then they would see what they could do. Spent time and money to confirm what I knew. Infiniti came back and said sorry...they didn't provide assistance on bad compression rod bushings. Could have told me that from the beginning. Still, they insist my time and money were well spent and apologize that I didn't see it their way.

Replies to this message:

jeve621 (Apr 27, 2011 9:25 pm)

#15 of 17 Re: Burned by Infiniti [nbt_05] by jeve621

Apr 27, 2011 (9:25 pm)

Replying to: nbt_05 (Mar 15, 2011 2:48 pm)

If you don't mind me asking , which location/state did you get your service done?

#16 of 17 Update by yogiowner

Aug 16, 2011 (12:47 pm)

Well, five years and a new transmission later - i still cannot get thorough service from the dealers. Instead of doing what you ask, they do nothing, wait for the car to break down, then charge up the gazoo for repairs. It's a crap shoot, if the repairs are done properly.

The manufacturer is useless. All throughout the owner's manual are references of the owner contacting the dealer for proper services. however, when the dealer doesn't provide it. the owner is left without any recourse.

It is unacceptable that a car this expensive should be so shoddily manufactured. I hope that the word gets out about poor construct and consumers buy other manufacturers. As soon as I am able, I will sell this piece of junk and buy a toyota or honda. ThOSE manufacturers stand by their products a little bit better.

For all of you dealers out here, who troll this site looking for your next victim, the worm is about to turn.

Infiniti purchasers need to push back and not accept this nonsense. I am too done!

#17 of 17 Buyer Beware by oldbob5

Oct 19, 2011 (6:00 am)

3 years ago, I had the drivers seat positioner fail on my then 5 year old G35. The dealer told me that the mechanism couldn't be serviced. I took their word for it and dropped $1,200 to get it replaced.

3 years later, it failed again. This time they wanted $1,300 to replace it. I opened a case with Infiniti corporate and got nowhere.

Since I wasn't going to put $1,300 into an 8 year old car, I began looking for a local mechanic to find a used seat at a junk yard. Instead, I found a bright, honest guy who did some research and found out that the most common failure in the seat was a drive gear and that there was an after market part available. Instead of giving Infiniti $1,300, I gave him $300 and my seat works great.

If Infiniti thinks they can continue to treat their customers as patsies and get away with it, they're wrong!

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