Last post on Nov 08, 2013 at 12:36 PM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Gasoline, SUV
#161 of 198 2008 Liberty Skyrider Roof Disconnected, HELP!
Sep 08, 2012 (4:42 pm)
Hi, I am currently US Military stationed overseas and have run into a problem with my Skyrider sunroof. The aft part of the roof has become disconnected from the mechanism in the tracks that actually moves the roof. I messed with it briefly, but I don't see a quick fix to this. I have the two pins to that go from the bracket into the mechanism, but can't find a way to easily get tham back together. I am nervous because I guarentee that any of the Jeep/Chrsyler dealerships here in Spain have not seen this and would have no idea how to fix this. Any help would be appreciated, please and thank you!!!
#162 of 198 Re: 2008 Liberty Skyrider Roof Disconnected, HELP! [usafcrewchief]
Sep 08, 2012 (8:17 pm)
I would highly suggest that you contact Chrysler. The dealerships in Spain probably know as much about the roof as many in the US - it seems to be a foreign mechanism period. Chrysler is known for having great customer service, so I would just save some time and call them.
#163 of 198 Re: My Roof for the Jeep Liberty [catf]
Sep 17, 2012 (12:55 pm)
The same thing just happened to mine. I am trying to go through insurance, and they are giving me a hard time. What insurance do you have, and how did you approch it with them?
#164 of 198 Re: My Roof for the Jeep Liberty [jessedlambros]
Sep 17, 2012 (1:24 pm)
I haven't thought about going through my auto insurance, though I do have USAA. I have been waiting to try and contact Chrysler during the work week, but the time change is making it difficult.
#165 of 198 Re: My Roof for the Jeep Liberty [jessedlambros]
Sep 20, 2012 (6:37 pm)
I have liberty mutual and they were great. Told them how it had flew off as i was driving. I have contacted chrysler and even though there are some people on here that said they received help I did not. I know they also say it was a couple thousand to fix but with all the parts and the month it took to fix it was 6500 and 1000 for the rental car. I wish you the best of luck I went with a broken roof for almost a year before I got it fixed because I was jerked around a lot. I really wish chrysler would just admit a problem and step up and help people.
#166 of 198 Re: My Roof for the Jeep Liberty [catf]
Sep 20, 2012 (6:57 pm)
I believe customer satisfaction relies heavily on the dealership. I had issues with a Chevy dealership's service department that caused me to not ever want to enter a dealership service department again (and my dad even manages a service department - different dealership). When I had problems with the Jeep, I tried a dealership service department again. I had a terrible experience again and even with Chrysler involved, they were not putting much effort into customer satisfaction. I took the Jeep to a different Jeep dealership and was absolutely amazed - they had the top replaced in 2 days. The difference could be that the second dealership is lower volume and knows many of their customers by name. They need their customers to keep coming back to sustain their service department. They even washed and detailed my vehicle!!! All the dog hair was gone and the tires were shined The first dealership is high volume and obviously just does not care at all. It would be nice if all dealership service departments were monitored better by the parent companies.
#167 of 198 Chrysler's TERRIBLE Customer Service
Sep 21, 2012 (11:07 am)
I went through my insurance company as well, which is Geico, and thank God they took care of mine when it also flew off in traffic. It was over $3,500 to repair, and I contacted Chrysler who "escalated my claim" and assigned a case manager to me who was to call me within 24 hours to discuss. I never once heard from her regarding my claim with them. Never. I did get a survey from Chrysler, but when I tried to fill it out, it was "unavailable." I wrote the guy that sent me the survey a letter and sent it certified. No response. This is my third Jeep and every single one of them had their own issues, and you would think I'd have learned my lesson by now. Chrysler makes crappy vehicles and just walks away smiling. They could care less about you or your problems with their products. The Sky Slider was such a cool feature though, I was hooked. My dealership was the one who suggested I go through insurance and thank God they did because I wouldn't have thought of doing that. I contacted a lawyer who is itching to sue Chrysler in a class action, and I'm not sure that's not a bad idea. It's ridiculous to have our insurance premiums go up because Chrysler won't fix an obviously very dangerous design defect. Because they were unwilling to contact me to even discuss the matter or try to, at a minimum, reimburse the deductible I was out of pocket, this WILL be my last Jeep. I will tell everyone I know about how awful they are and their lack of quality service, and I may end up jumping on board with a nice fat lawsuit. I hate Chrysler. If they were really decent they'd also reimburse the insurance companys that have had to fork out thousands of dollars because of their irresponsibility. I don't know how they sleep at night.
#168 of 198 Re: Chrysler's TERRIBLE Customer Service [skyelog1]
Sep 21, 2012 (7:19 pm)
Good luck! Dad has dealt with customer service for all major auto companies, due to his work, and told me Chrysler has the best customer service of all. He told me this at the very beginning of my Skyslider issues and I found him to be correct - once again.
#169 of 198 2006 Jeep Liberty Skyslider track is broken due to mileage?
Sep 23, 2012 (9:06 am)
My 2006 Jeep Liberty Skyslider track was recently diagnosed by the Dealership and I was told it is broken due to high mileage on my vehicle. First of all, how does the skyslider track break due to mileage? Second of all, how does 13,500 miles per year equate to high mileage? I've seen Jeep Liberty's that are younger than my car with 130,000+ mileage selling for $15,000. They don't have broken skyslider tracks. I barely use my skyslider. How can mileage wear out my skyslider? Any takers on this one?
#170 of 198 Re: 2006 Jeep Liberty Skyslider track is broken due to mileage? [jeepquest]
Sep 23, 2012 (10:19 am)
With all due respect, I believe the skyslider did not become available til '08. I had my "09 Libby for a little over two years til I got fed up with the roof. 5 times for leaks all over and numerous calls to Chrysler made me trade it in for an '11 Liberty with a sunroof.