Last post on Nov 08, 2013 at 12:36 PM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Gasoline, SUV
#147 of 198 Contact Chrysler
Jul 12, 2012 (8:35 am)
I had spent 2 months reading about the sky slider and all the issues perople have been having. My 2008 Jeep Liberty with the sky slider jumped the track (actually it is a cable issue) over a year ago at 31K miles, and I could not afford to pay to fix it. I emailed on June 19th and was set up with a case worker (Alyssa) and she was absolutly wonderful. The repair has not been done yet, but the parts are on order. The best part of it all is, the repair is at NO cost to me, at all! I am so estatic over it. Call and speak to Chrysler. I think they are trying to make up for the design of the top. That is a wonderful thing. So in under a month the issue with the top has been and will be resolved.
#148 of 198 Re: Contact Chrysler [sayray]
Jul 12, 2012 (10:41 am)
Chrysler has been amazing. I am even more loyal to Chrysler now than ever. However, the issue at this point stands with the service department. The service department aparently just doesn't get Jeeps with the Skyslider in and one employee told me he had neer seen one period. He asked me if I had to have it installed. Even after this admission, the man I spoke with in service was argumentative and wanted to charge me the diagnostic fee of over $100 to look at the Skyslider after they returned it to me and it began to malfunction again. Also, there was a smell so bad that the vehicle could not be driven after it was picked up from the dealership. The dealership did clean the vehicle & later that day I found a glove, covered with the smelly greasy stuff for the roof, under the driver's seat. As I stated previously, Chrysler is amazing! Chrysler doesn't always know what we encounter at the dealerships. I am curious to know if a non-comission pay set up would change things in the serice department any (maybe with bonuses based on customer satisfaction).
#149 of 198 Re: Do lemon law [suvflgal]
Jul 12, 2012 (4:04 pm)
Thanks for trying to help but I did the lemon law and they sent me a letter back saying that the slider roof was not covered. I have spent months contacting Chrysler, lawyers etc with no help. I spent $ having it looked at for them to tell me it's $2000 just for the top. Chrysler denied me after they said they could help me saying my warranty was up. I was even willing to pay some of the charges even though I did nothing to damage the sunroof. I did call Chrysler again and the lady I spoke with stated my case was closed and I couldn't reopen or talk to anyone else.
This was my first newer vehicle and I loved it when I first saw it and didn't even realize it had the slider until I was test driving it. I didn't have any options left open to get it fixed but turn it in to my insurance company. Have water damage now and was tired of people staring at the tape and plastic I had to put around it to keep the water out. Very disappointed that my first newer vehicle was such a poor thought out plan.
#150 of 198 Re: Sky Slider Nightmare! [chryslergroup]
Jul 17, 2012 (1:01 pm)
Well I am glad your experience went well. I had the same issue owned a 2008 Jeep Liberty for 7 months no problems with the roof. One day last week while closing it the passenger side stopped moving and the roof wouldn't close. Called Chrsyler OOPS SORRRY NOTHING WE CAN DO!!!! Took it to a dealer today and I was told I need a 1600 dollar this and 1315 dollar that like a total of 4000 dollars. The guy was like we only "seen" 2 of these before and really arent sure what it will be. Nice! Why would Chrysler install such an expensive system on a vehicle? I only paid 18000 for the truck and now I need to pay over four thousand to fix the roof? Pitiful, absolutely pitiful.
#151 of 198 Re: Sky Slider Nightmare! [booliberty]
Jul 17, 2012 (5:26 pm)
I'm so sorry u are having the same problem. Chrysler knows there's a problem but it seems they pick and choose who they help. The restoration place I am having fix it is very good don't get me wrong but he has also never seen one before and I did take it to 2 actual Jeep dealers and one said they couldn't repair it there and the other one had to go online to find diagrams because they weren't sure either. The repair guy has been working with with my insurance and they went from giving me $229 to giving me $1950 more plus my deductible and they don't think they are done yet because just the canvas roof covering was $1300 and I need the whole thing replaced as the tracks are broken and there is no repair just replace. It's already been a week without it and he said hopefully by Sunday but no promises because its a big job. I also contacted the DOT about the safety issues but as I've stated before was just out of options and couldn't come up with the money to fix something that shouldn't have broke in the first place.
Seriously if enough of us get together maybe someone will take interest and help us out!!!
#152 of 198 My Roof for the Jeep Liberty
Aug 14, 2012 (6:11 pm)
I purchase a 2008 Jeep Liberty and I had my vehicle for 3 years and 4 months. I never had any problems with my vehicle until now. My slider roof came off track in the back and it flaps when i drive, I finally got it looked at when it started to leak inside. I took it to the Jeep dealership. They charged me $54 for looking at it then said that the whole frame is broken and the part will cost me $2800 - $3000 with tax. I am like are you serious!!I looked at it before I took it and I dont see where the frame is broken, I just see where it needs to placed back inside the frame. I need some advice??? What do you guys think???
#153 of 198 Re: My Roof for the Jeep Liberty [lashays]
Aug 14, 2012 (7:03 pm)
Good luck with your slider. I finally got my slider fixed. It took a month and was $6500 when all was said and done. The only way I got my fixed was turning it in to the insurance company. Chrysler only helps a select few apparently and its hard to find any one to fix them, even the jeep dealers, because they say they haven't seen them. I know alot of times it doesn't look like its all broken but when one thing goes then the whole thing has to be replaced. Mine originally flew backwards while driving and even though its fixed now I still worry it may break again. It was a poor design concept and the repair shop that I had fix it was great but he said that because it has plastic pieces on it and they sit in the sun thats what happens. You could try to contact Chrysler some of the people on here got theirs fixed I just didnt have any luck with them. Hope it works out for you.
#154 of 198 Re: My Roof for the Jeep Liberty [lashays]
Aug 15, 2012 (4:37 am)
I'm sorry you are having these problems. I guess I was one of the lucky ones that got mine looked at and fixed at a great dealership, then was reimbursed by Jeep for the whole amount. BUT, last week, my husband read that they are thinking about discontinuing the Jeep Liberty, so, last Saturday, I signed the papers on a new car (not Jeep or Chrysler). They gave me $12,000 for my 2008 Jeep as trade in because it only had 37,000 miles on it and I told them it had a new top. Get on the Jeep website and send them an e-mail. Hopefully, you will get a great caseworker like I did (Colleen) and she will work with you. I didn't get angry with them, and I let them know I loved my jeep. When you talk to a caseworker, just be cool and try not to place blame on anyone, but let them know there should be a recall on the skyslider. One thing I didn't do with the skyslider, is, I rarely used it and I was told with the new one, to slide it back once or twice a month so the mechanism didn't get stiff. Good luck & I hope everything works out okay.
#155 of 198 Chrysler's responsibility
Aug 15, 2012 (4:22 pm)
I am glad that Chrysler is monitoring this blog but doesn't everyone, including Chrysler see the giant elephant in the room here? I was a very loyal Chrysler owner. This was my 4th Jeep.
(The Skyslider is a faulty, defective design, and anyone who ever paid any money or continues to pay % to get any fault fixed with this roof deserves to be reimbursed and compensated for their time and trouble).
What about all of the customers who are ignorant to this forum, think theirs is an isolated incident, and simply get it fixed? Chrysler is benefitting from their own faulty roof design in way too many cases.
#156 of 198 Re: noisy, broken, off track "SKY SLIDER" [shannonbug]
Aug 15, 2012 (4:27 pm)
I am sorry for your troubles. You are absolutely right. Everyone needs to stop accepting this problem as ok. It is not OK. The Skyslider roof Jeeps require a total recall. To not be able to drive a vehicle in the rain, on the highway due to the noise, etc. I can't believe this is still going on. Good Luck, hang tough.