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You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Gasoline, SUV
#141 of 198 EXCESSIVE NOISE ON 2010 LIBERTY W SKYSLIDER ROOF
Jun 18, 2012 (10:23 am)
I have a 2010 Jeep Liberty with the SkySlider roof that I bought it off the showroom floor. At any speed over 50mph, the noise from the roof is so bad that I cannot hear the radio, have a conversation with other passengers or even attempt a cell phone call. There is this horrible howling noise coming from the roof. People who ride in my car are horrified that this is "normal" for this vehicle. And forget hearing sirens or anything- it seems like a safety risk in addition to an awful annoyance.
I have been to 4 dealerships who all look at the roof and report there is no problem and nothign to be fixed and that the noise is just a "design defect."
I have called corporate and they said there was nothing that can be done.
I am interested in suing Jeep/Chrysler over the issue and was wondering if anyone else had ever had success in litigating this issue, and if so, where did you sue and under what theory?
#142 of 198 Re: EXCESSIVE NOISE ON 2010 LIBERTY W SKYSLIDER ROOF [nata104]
Jun 18, 2012 (11:39 am)
I didn't sue, but I had the same thing happen with the noise. The first time, they said there was an issue with the noise and they ordered a "kit" to fix it. That lasted about a month. I took it back and they did the same thing. The noise came back again. I just thought I was going to have to live with the noise. The third time I took it in, was because the slider came off the track. They "fixed" it for $141.90. I took it back within an hour after picking it up. It wasn't fixed. They said it needed a new top. I had read on here what people were paying ($1200-$3600)and I was worried. They told me they would put a new top on for $300. In the meantime, I sent an e-mail to jeep through their website saying there should be a recall on the skyslider. I heard from a caseworker, saying she would be calling me. I thought...yeah, right. Well, she did call and she called my dealer. Without her help, my jeep probably wouldn't be fixed now. It was fixed within a couple of weeks AND after I paid the $141.90 and the $300, I faxed her the invoices and I was sent a check for $441.90. My caseworker had said they would pay a portion of the amount and they paid it all. Because I had taken it in to be worked on before the warranty ran out, and still had the problem, they paid it. I'm still wondering if I will have the noise back, since it didn't start for a few months after I had originally bought the jeep (new)....time will tell. Right now, it is really quiet. I really love my jeep liberty, and I will buy another one, but I will never buy one with a skyslider again.
#143 of 198 Re: EXCESSIVE NOISE ON 2010 LIBERTY W SKYSLIDER ROOF [nata104]
Jun 18, 2012 (1:14 pm)
Try to do Lemon Law for your vehicle while you have time. Check the mileage and time limits for your state as each state is different. The roof will only get worse. At the end before Chrysler executed a buy back from me the roof wouldn't even open and it was leaking water and staining the head liner and carpet. Time is of the essence, so act now. They know it is a problem and there is a long established precedent. This is precisely why there exists Lemon Law for consumers. The Skyslider roof is indeed a "lemon" any way you slice it. Good luck to you. My deal worked out but I wish I hadn;t waited so long and given them so many chances to try to fix it (over 7). You get charged for tyhe miles you rack up which costs$$$. I now have a vehicle with a real glass panoramic roof and no leaks or noise whatsoever. The canvas was a poor design.
#144 of 198 2008 Jeep Slider Sunroof
Jul 03, 2012 (4:38 am)
I had my Jeep for 5 months and the Sunroof flew backwards as I was driving. I called Visions where I purchased it they said they would look into it...no help there. Called Chrysler got a case worker and was told they could help me. Told me to take it to a couple repair shops to have it looked at both gave me a quote of $2000 just for the slider roof (spent $79.00 to have it "looked at"). After doing everything they requested I was denied. Contacted a lawyer (Keefes & Bartles) as they said they were starting a lawsuit against Chrysler and filled out paperwork , sent pictures etc. Have contacted them twice with no response since but if you go to their website they have filed the lawsuit but for the regular sunroof. I have done the lemon law and everything I could think of as the Jeep drives great but I'm really regretting getting the one with the slider. I finally turned it in to my insurance company and have to pay the deductible to get it fixed and I'm hoping to get it done this week. I really liked my Jeep but after all the problems don't know if I'd purchase another Chrysler if thats how they take care of their customers.
Jul 03, 2012 (7:00 am)
Do yourself a huge favor and read all of the postings on this site. The problem doesn't get better. Having it fixed outside of Chrysler would render your warranty null and void. Do not do that. After 3 attempts to unsuccessfully fix it you can file lemon law. Look at your lemon law book that came with your jeep or do an internet search for your state. The time frame is different in most staes. My state was 2 years from date of purchase. They know there is a problem and Chrysler will settle with you. Exercise your rights if you are still within the lemon law time period. Act quickly as you are charged all of the miles you are putting on vehicle now. I did lemon law and it is over. I got my vehicle paid back, and ended up with $3000 cash to put toward my next vehicle which has a real glass panoramic roof, no canvas. They know the canvas was a bad idea and they need to make it right. Good Luck.
#147 of 198 Contact Chrysler
Jul 12, 2012 (8:35 am)
I had spent 2 months reading about the sky slider and all the issues perople have been having. My 2008 Jeep Liberty with the sky slider jumped the track (actually it is a cable issue) over a year ago at 31K miles, and I could not afford to pay to fix it. I emailed on June 19th and was set up with a case worker (Alyssa) and she was absolutly wonderful. The repair has not been done yet, but the parts are on order. The best part of it all is, the repair is at NO cost to me, at all! I am so estatic over it. Call and speak to Chrysler. I think they are trying to make up for the design of the top. That is a wonderful thing. So in under a month the issue with the top has been and will be resolved.
#148 of 198 Re: Contact Chrysler [sayray]
Jul 12, 2012 (10:41 am)
Chrysler has been amazing. I am even more loyal to Chrysler now than ever. However, the issue at this point stands with the service department. The service department aparently just doesn't get Jeeps with the Skyslider in and one employee told me he had neer seen one period. He asked me if I had to have it installed. Even after this admission, the man I spoke with in service was argumentative and wanted to charge me the diagnostic fee of over $100 to look at the Skyslider after they returned it to me and it began to malfunction again. Also, there was a smell so bad that the vehicle could not be driven after it was picked up from the dealership. The dealership did clean the vehicle & later that day I found a glove, covered with the smelly greasy stuff for the roof, under the driver's seat. As I stated previously, Chrysler is amazing! Chrysler doesn't always know what we encounter at the dealerships. I am curious to know if a non-comission pay set up would change things in the serice department any (maybe with bonuses based on customer satisfaction).
#149 of 198 Re: Do lemon law [suvflgal]
Jul 12, 2012 (4:04 pm)
Thanks for trying to help but I did the lemon law and they sent me a letter back saying that the slider roof was not covered. I have spent months contacting Chrysler, lawyers etc with no help. I spent $ having it looked at for them to tell me it's $2000 just for the top. Chrysler denied me after they said they could help me saying my warranty was up. I was even willing to pay some of the charges even though I did nothing to damage the sunroof. I did call Chrysler again and the lady I spoke with stated my case was closed and I couldn't reopen or talk to anyone else.
This was my first newer vehicle and I loved it when I first saw it and didn't even realize it had the slider until I was test driving it. I didn't have any options left open to get it fixed but turn it in to my insurance company. Have water damage now and was tired of people staring at the tape and plastic I had to put around it to keep the water out. Very disappointed that my first newer vehicle was such a poor thought out plan.
#150 of 198 Re: Sky Slider Nightmare! [chryslergroup]
Jul 17, 2012 (1:01 pm)
Well I am glad your experience went well. I had the same issue owned a 2008 Jeep Liberty for 7 months no problems with the roof. One day last week while closing it the passenger side stopped moving and the roof wouldn't close. Called Chrsyler OOPS SORRRY NOTHING WE CAN DO!!!! Took it to a dealer today and I was told I need a 1600 dollar this and 1315 dollar that like a total of 4000 dollars. The guy was like we only "seen" 2 of these before and really arent sure what it will be. Nice! Why would Chrysler install such an expensive system on a vehicle? I only paid 18000 for the truck and now I need to pay over four thousand to fix the roof? Pitiful, absolutely pitiful.