Last post on Mar 18, 2013 at 11:37 AM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Gasoline, SUV
#131 of 186 Dealerships are loving the money they make "repairing" the sky sliders!!!
May 23, 2012 (9:48 am)
I took my Liberty to a dealership in Birmingham to have the sky slider closed when it became stuck in the open position. I pulled up to the service department and the service writer said, "Oh, we don't see many of those. I don't know what's wrong with it." $110 diagnostic fee. $720 to have a module replaced, but the module didn't fix the problem, so the guy said one of the motors would have to be replaced, $940 total (including the $720 & $110). I asked for the parts in case this becomes an on-going problem and he doesn't want to give me the parts. How does he know the module was ever bad? Shouldn't the motor have indicated that it was "dying out"? The top never began to close slowly, it just wouldn't close at all one day. No loaner cars are available through this dealership either. Day 3 of walking to work, tomorrow will be day 4. The service guys don't even know how to fix these sky sliders - they just try a part, charge you for it, then try something else, repeat.
#132 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [skyslider]
May 23, 2012 (12:22 pm)
Skyslider, you need to go to the Jeep website and send them a message. Just explain everything you have gone through. Let them know about every time you have had to take it in for repair. You will get an e-mail from a caseworker. I hope you get one like I had. She was fantastic! The guy at my dealer said if she hadn't been involved, he probably still wouldn't have the parts. I paid to get mine fixed and I really didn't pay that much and Jeep is still going to reimburse me for a portion of what I paid.
#133 of 186 Re: Initiated Lemon Law on my 08 Liberty in Florida [truckie823]
May 23, 2012 (11:32 pm)
Hi, I have a 2008 Jeep Liberty with a sky roof. It leaks and the wind noise is terrible. I have had it in 4 times. In fact it is at the dealership now. They want me to pay over 900.00 for my part. I even have the extended warranty. I am tired of wasting my time on a bad design flaw on Chryslers part, can you please help me with the lemon law???
#134 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (8:28 am)
Thank you for your advice! I did contact Jeep & they are going to reimburse 50% of the $925 The vehicle was in the shop one week and could not be driven for another 3 days due to an overwhelming odor (might have been due to the dirty glove from the mechanic that I found under my seat), so the reimbursement definitely makes things better.
#135 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (8:31 am)
Oh, and the case worker suggested opening the sky slider at least once per week.
#136 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [skyslider]
Jun 04, 2012 (12:04 pm)
I'm really glad it worked out for you. I was only expecting a portion of what I paid to get mine fixed and when the check came last week, they had paid the whole amount! I immediately called my caseworker and thanked her. She said because I had taken it in so many times to get it fixed, she felt they needed to pay it all. I can't believe they left a glove in your car. You should have asked them to clean your jeep. LOL
#137 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (5:53 pm)
What do you mean by caseworker?
#138 of 186 Sky Slider Nightmare!
Jun 07, 2012 (12:52 pm)
I posted a message on 3/28/12 about the crimp in our 2008 Jeep Liberty sky slider roof. I want to thank all of you who said we should contact Chrysler about assistance with the repairs. We did contact Chrysler and were put in touch with a wonderful case manager. We've learned that it definitely pays to discuss the problem with the case managers in a respectful manner. State your case calmly and ask for assistance with the repairs. Let them know you're a loyal Jeep customer and want them to stand behind their product. Even though our car was one year out of warranty, since we are loyal customers (we have 2 Jeeps) Chrysler agreed pay for the $720.00 replacement part for the roof and we would be responsible for the $350.00 labor fee. The car is currently in the shop and will be ready tomorrow. Our case manager has been in touch with us and with our repairman throughout the entire process. She was never difficult to reach and always returned our telephone calls. It definitely pays to contact Chrysler to alert them about any issues you might have with the sky slider roof. I think Chrysler realizes these roofs have issues and I'm sure the parts probably don't cost them a penny! I'll let you all know how it turns out! Thanks again!
#139 of 186 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [bassetslave]
Jun 07, 2012 (1:04 pm)
Hi Anne, if you call or e-mail Jeep or Chrysler, the person that responds to you will be your caseworker and assist you with the problem you are having. I had a great caseworker named Colleen.
#140 of 186 Re: Sky Slider Nightmare! [denisez1]
Jun 08, 2012 (7:57 am)
Thank you so much for sharing your experience with the Chrysler Customer Assistance Center. I am so happy to hear you had a positive experience and your Jeep Liberty is being repaired and that you took the time to share it.
We appreciate you being a loyal Jeep customer and hope to keep you as a satisfied customer for years to come.
Chrysler Group LLC