Last post on Nov 08, 2013 at 12:36 PM
You are in the Jeep Liberty and Jeep Liberty Diesel
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Jeep Liberty, Gasoline, SUV
#128 of 198 My Sky Slider is fixed!
May 21, 2012 (4:47 pm)
After reading all the posts here, I was really worried about getting the Sky Slider fixed on my 2008 Jeep Liberty. I took it to the dealer May 3rd because the Sky Slider had come off track. They called the next day and said it was fixed. I paid for the repair, got home and it was not fixed. I took it right back, sat there over 2 hours and they said the whole top needed replaced. I had told them I was really worried after reading the cost that other people were being made to pay for a replacement. I was told they would replace the Sky Slider for $300. Then, because I had made a complaint at Jeep.com, I got an e-mail from them and was assigned a caseworker. She called me the next day. I told her everything that had happened (I forgot to mention here that I had taken the jeep in 3 other times because of the Sky Slider noise, the first time while it was still under warranty last year). Anyway, the caseworker called the dealer here and called me back. She said after they replaced the Sky Slider and I paid for it, to call her and send her the invoices from May 3rd and the replacement. She was authorized to pay a portion of my cost. I got the jeep back today, called the case worker and faxed her the invoices. I had paid $141.90 when they thought they had fixed it, and $300 today. I had a really good caseworker and the dealer here has worked with me with no problems, except when they thought they had fixed it. I plan on trading my jeep liberty for another jeep next march. I haven't decided if I'm going to get another Jeep Liberty (without the Sky Slider) or maybe a Wrangler 4-door. I just have to keep checking reviews before I decide.
#129 of 198 SkySlider: what if left 'unrepaired'?
May 22, 2012 (1:41 am)
I bought a 2009 Liberty Limited new & the warranty is valid until August '12. Yes, it does make an annoying wind noise on the passenger side but fortunately I have not experienced water leaking because I live in So Calif (it rarely rains) & I park inside a garage. I have probably only used the SkySlider 10-12 times in nearly 3 yrs. MY FEAR=if I take this to the dealer for the problem, will it get repaired or am I looking forward to horrors and disappointments like other folks posting? Is there a Chrysler-sanctioned 100% paid for repair, or recall, or, should I just accept the problem? This is the last vehicle I will ever own & cannot afford to continually pay for dealer patches nor do I wish to drive only when the weather is favorable. Your suggestions and comments are welcome and appreciated.
#130 of 198 Re: SkySlider: what if left 'unrepaired'? [dw_concerned]
May 22, 2012 (6:18 am)
I can only go by my experience with my 2008 Jeep Liberty Sport. The first time they "fixed" it for the wind noise, was 1 week before the warranty expired. That lasted about 2-3 weeks and the noise was back. I took it back and they ordered the kit again and "fixed" it again. It doesn't last. That was last year. My advice is, take it in, have them "fix" it before the warranty runs out. If you have to take it again before the warranty expires, do it. It shows you tried to have it fixed. If anything else happens with it like it did mine, and the dealer tries to charge you full price, send a message through the Jeep website and if you are lucky like I was, you will get a good caseworker that can really help. The service guy I worked with, said if the caseworker hadn't been involved, he probably still wouldn't have the parts to replace my Sky Slider. My big problem with the Sky Slider started May 3rd and the problem is fixed completely now, AND, Jeep is going to reimburse me a portion of the cost. I forgot to mention, I probably opened my Sky Slider like you, 10-12 times in 4 years. I was told, with the new one, open it more, at least a couple of times a month. Good Luck.
#131 of 198 Dealerships are loving the money they make "repairing" the sky sliders!!!
May 23, 2012 (8:48 am)
I took my Liberty to a dealership in Birmingham to have the sky slider closed when it became stuck in the open position. I pulled up to the service department and the service writer said, "Oh, we don't see many of those. I don't know what's wrong with it." $110 diagnostic fee. $720 to have a module replaced, but the module didn't fix the problem, so the guy said one of the motors would have to be replaced, $940 total (including the $720 & $110). I asked for the parts in case this becomes an on-going problem and he doesn't want to give me the parts. How does he know the module was ever bad? Shouldn't the motor have indicated that it was "dying out"? The top never began to close slowly, it just wouldn't close at all one day. No loaner cars are available through this dealership either. Day 3 of walking to work, tomorrow will be day 4. The service guys don't even know how to fix these sky sliders - they just try a part, charge you for it, then try something else, repeat.
#132 of 198 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [skyslider]
May 23, 2012 (11:22 am)
Skyslider, you need to go to the Jeep website and send them a message. Just explain everything you have gone through. Let them know about every time you have had to take it in for repair. You will get an e-mail from a caseworker. I hope you get one like I had. She was fantastic! The guy at my dealer said if she hadn't been involved, he probably still wouldn't have the parts. I paid to get mine fixed and I really didn't pay that much and Jeep is still going to reimburse me for a portion of what I paid.
#133 of 198 Re: Initiated Lemon Law on my 08 Liberty in Florida [truckie823]
May 23, 2012 (10:32 pm)
Hi, I have a 2008 Jeep Liberty with a sky roof. It leaks and the wind noise is terrible. I have had it in 4 times. In fact it is at the dealership now. They want me to pay over 900.00 for my part. I even have the extended warranty. I am tired of wasting my time on a bad design flaw on Chryslers part, can you please help me with the lemon law???
#134 of 198 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (7:28 am)
Thank you for your advice! I did contact Jeep & they are going to reimburse 50% of the $925 The vehicle was in the shop one week and could not be driven for another 3 days due to an overwhelming odor (might have been due to the dirty glove from the mechanic that I found under my seat), so the reimbursement definitely makes things better.
#135 of 198 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (7:31 am)
Oh, and the case worker suggested opening the sky slider at least once per week.
#136 of 198 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [skyslider]
Jun 04, 2012 (11:04 am)
I'm really glad it worked out for you. I was only expecting a portion of what I paid to get mine fixed and when the check came last week, they had paid the whole amount! I immediately called my caseworker and thanked her. She said because I had taken it in so many times to get it fixed, she felt they needed to pay it all. I can't believe they left a glove in your car. You should have asked them to clean your jeep. LOL
#137 of 198 Re: Dealerships are loving the money they make "repairing" the sky sliders!!! [ladymtneer]
Jun 04, 2012 (4:53 pm)
What do you mean by caseworker?