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2007 Malibu Vibration Problem

20 messages,  Last post on Jan 10, 2009 at 12:25 PM

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#19 of 20 Re: [sneakyuser] by pao Jan 10, 2009 (8:57 am)
Replying to: sneakyuser (Jan 10, 2009 1:15 am) I filed the paperwork with the BBB for arbitration....sent same to the dealership owner.....with all my other documentation from the service department...names of the regional rep, my GM customer service rep and case number..and explained my issues to him and what I expected to happen.....giving them one final opportunity to make things right   got a nice response back from him stating he would make things right....and within 72 hours they took the vehicle back and replaced it with another one of the same level, with a few more options on it than the original model, since it was the end of the model year......at no cost to me....   my problem was they couldnt get a check engine light to ever go out and stay off...after 5 attempts.....now this was a brand new vehicle with lest than 200 miles on it.....it took me three months to get to this point....but I drove away satisfied....and still own the vehicle today...5 years later..and 115K on it
#20 of 20 Re: [winz] by sneakyuser Jan 10, 2009 (12:25 pm)
Replying to: winz (Jan 07, 2009 2:49 pm) Winz,   A friend of mine that has been successful in Small Claims Court suggested us to do this:   Have documentation of all of GM service center trips and phone calls to the national customer service line (with their final say that they will not repair the car for you.   Also have a copy of the GM Bulletin Number: 060601025 about the 2007 Malibu shake (available inline).   Then, get several local repair outlets, like AAMCO, Pep Boys, etc. to give you a written evaluation that the car does have a shaking drivetrain defect (it is not a "CHARACTERISTIC") and an estimate (on the high side, like the entire transaxle needs replacing).   File a claim against the local Chevy dealer with the Small Claims Court, GM should be served and they will likely lose.   Sound like a plan?   I'm going to do it.

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