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2007 Malibu Vibration Problem

20 messages,  Last post on Jan 10, 2009 at 12:25 PM

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#16 of 20 Re: [winz] by pao Jan 09, 2009 (12:33 pm)
Replying to: winz (Jan 07, 2009 2:49 pm) Try the local BBB...you can file a claim on line.....I did with a vehicle back in 03...sent a nice letter to the dealership owner..outlined my problem....his employees answers .....and told him I was filing with BBB and researching the state lemon law......throw a little sugar on it..dont go into it with an attitude....see what kind or response you get....   I also let my salesman and the sales manager know what I was doing and wasnt satisfied..... Replies to this message: sneakyuser (Jan 10, 2009 1:15 am) pao (Jan 10, 2009 8:57 am)
#17 of 20 Re: [pao] by sneakyuser Jan 10, 2009 (1:15 am)
Replying to: pao (Jan 09, 2009 12:33 pm) "Try the local BBB...you can file a claim on line.....I did with a vehicle back in 03...sent a nice letter to the dealership owner..outlined my problem....his employees answers .....and told him I was filing with BBB and researching the state lemon law......throw a little sugar on it..dont go into it with an attitude....see what kind or response you get....    I also let my salesman and the sales manager know what I was doing and wasnt satisfied..... "   Pao,   What results did you get after filing with the BBB? How did the dealer respond and what fix did you receive? Replies to this message: pao (Jan 10, 2009 8:57 am)
#18 of 20 Re: [winz] by sneakyuser Jan 10, 2009 (1:46 am)
Replying to: winz (Jan 07, 2009 2:49 pm) "Bottom line is they probably have a lot of these cars and it will be very expensive to repair them all. The options I see available are1) all band together and go to the attorney generals office 2) trade the car in and hope the value isn't lowered because of the vibration (shouldn't - it meets GM specs.) 3) and last of all hire an attorney and spend untold amounts of money. doesn't look good.    Did the GM rep get back to you yet. If so what was the final decision? "   Winz,   I contacted the Customer Service number on 12/26/08 and would you believe they still have not resolved the issue! After calling me back on the wrong number, and trying to get me to go back to the dealer for the 4th time (even the dealer said this is a waste of everyone's time) and saying he has to speak with the Zone Rep, he was supposed to call me on Friday but didn't (although I did receive a voice mail but no one left a message). The only progress is he confirmed with the Zone Rep that no repair will be performed and the vehicle shake is a "Characteristic."   So, my only hope (with GM) is for a buy-back or trade. If not I will have to go the BBB route. But first, I am going to visit AAMCO and two more local shops to get written evaluations of the condition and their repair opinions/ cost estimates.   If I must I'll take them to small claims court, altough the maximum awarded is $7500.00. I was thinking on filing a claim for the devaluation of the vehicle and the unnecessary costs I will have to absorb to get another car - $600.00 delivery charge, local taxes, transfer fees, licensing, etc.   There is no way I will sit still for this. This is grand larceny by GM. If we purchased an HD TV with bad pixels or a washer/ dryer with a flaw, the manufacturers would stand by the warranty. But car makers can be the judge of what THEY consider to be normal? No, no, no.   If all of the methods to get renumeration fail, I plan on doing some sort of publicity stunt. We can locate (online) disgrunted GM/Chevrolet owners to get together and tape segments on how they were mistreated and why they used to buy American cars but will never do so again. Reporters are always looking for news stories and the public is aware of automakers asking us to bail them out. This is the perfect follow-up to why they caused their own problem. In the 1970s, US car makers had 90% of the market. Now, it's about 40%.   If enough of us did this, contacted the media and put up a great-looking, 10-minute Youtube video, it would get spread around and cause others to notice and reconsider buying from GM in the future. Locally, a dozen or more current, disatisfied owners could form a car parade, with service records and and attract all sorts of negative media attention for GM. This could continue city-by-city until it was just too embarrassing for them.   Even if we did not receive direct renumeration from GM, it would be satisfying to know that they didn't get away with this crap this time. I want your ideas on this plan.   I'll post my results from their final decision next week.
#19 of 20 Re: [sneakyuser] by pao Jan 10, 2009 (8:57 am)
Replying to: sneakyuser (Jan 10, 2009 1:15 am) I filed the paperwork with the BBB for arbitration....sent same to the dealership owner.....with all my other documentation from the service department...names of the regional rep, my GM customer service rep and case number..and explained my issues to him and what I expected to happen.....giving them one final opportunity to make things right   got a nice response back from him stating he would make things right....and within 72 hours they took the vehicle back and replaced it with another one of the same level, with a few more options on it than the original model, since it was the end of the model year......at no cost to me....   my problem was they couldnt get a check engine light to ever go out and stay off...after 5 attempts.....now this was a brand new vehicle with lest than 200 miles on it.....it took me three months to get to this point....but I drove away satisfied....and still own the vehicle today...5 years later..and 115K on it
#20 of 20 Re: [winz] by sneakyuser Jan 10, 2009 (12:25 pm)
Replying to: winz (Jan 07, 2009 2:49 pm) Winz,   A friend of mine that has been successful in Small Claims Court suggested us to do this:   Have documentation of all of GM service center trips and phone calls to the national customer service line (with their final say that they will not repair the car for you.   Also have a copy of the GM Bulletin Number: 060601025 about the 2007 Malibu shake (available inline).   Then, get several local repair outlets, like AAMCO, Pep Boys, etc. to give you a written evaluation that the car does have a shaking drivetrain defect (it is not a "CHARACTERISTIC") and an estimate (on the high side, like the entire transaxle needs replacing).   File a claim against the local Chevy dealer with the Small Claims Court, GM should be served and they will likely lose.   Sound like a plan?   I'm going to do it.

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