Last post on Sep 28, 2008 at 8:41 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Tahoe Limited/Z71, SUV
#9 of 18 2007 Suburban white smoke from tail pipe
Sep 23, 2008 (3:41 pm)
Our 2007 Suburban has 35500 miles and has blown white smoke numerous times now.
The dealer said they replaced the top of the engine, the heads per a Chevy bulletin.
The problems still exists.
Our radio made the same sound you hear when an ampifier is unplugged.
the dealer replaced the radio per a Chevy bulletin.
The problem still exists.
When putting the vehicle into reverse after overnight it is jerky and hesitates.
The dealer said they reprogramed the transmission per a Chevy bulletin.
The problem still exists and appears to be worsening.
#10 of 18 Re: 2007 Suburban white smoke from tail pipe [momto5]
Sep 23, 2008 (3:57 pm)
Take it back to the dealership and indicate that you still have the problem, or take it to a different dealership? You want to get those definitively resolved before the warranty runs out.
If they 'fix it', and it's still doing it, then they didn't fix the right thing.
#11 of 18 Re: 2007 Suburban white smoke from tail pipe [kiawah]
Sep 23, 2008 (5:31 pm)
That's where it's at right now! My husband took it in again today.
The dealership called earlier and said everything checked out just fine on the machines. They can't find anything wrong.
One of the service techs volunteered to take it home for the evening and see if he could experience the "backing up issue" from his house!
We declined his gracious offer.
I'm not convinced they were able to "fix" anything. Though things seemed fine when we picked it up. It was probably about 50-100 miles before things weren't working properly again.
This is the second time major issues have come up in a couple hundred miles.
We were told a 12 month 12k warranty went with the latest work.
Today, my husband was told the engine, transmission and drive train have a 5 year 100k mile warranty.
Does that sound right to you? It depends on who you ask as to the answer you get.
#12 of 18 Re: 2007 Suburban white smoke from tail pipe [momto5]
Sep 23, 2008 (7:15 pm)
I own a 2007 Suburban, and the warranty is 3 years, 36 months. There is a thin warranty book with your owners manual, which details exactly what is covered and is not.
Unless you bought an additional warranty thru someone, I believe your warranty is about to expire. Unless there was a marketing change mid-year (or in 2008 models) to carry a longer warranty, I think you'll find a 3/36 warranty.
#13 of 18 Re: 2007 Suburban white smoke from tail pipe [kiawah]
Sep 26, 2008 (7:36 pm)
I have an '06 and the factory warranty is 36 months/36,000 miles on the entire vehicle with the exception of the smog gear which I believe is covered up to 50,000 miles per EPA regulation. Here's GM powertrain warranty for '07 and '08:
Covered for five years/100,000 miles*
General Motors will warrant each 2007 and 2008 model year passenger car, light duty truck or van for 5 years, or 100,000 miles/160,000 kms. with no deductible, whichever comes first, from the original in-service date of the vehicle, for warrantable repairs which are required as a result of defects due to material and/or workmanship to the Powertrain.
Both the '07 and '08 models have the full warranty on everything for 36month/36K miles.
#14 of 18 Re: 2007 Suburban white smoke from tail pipe [rockman59]
Sep 26, 2008 (7:52 pm)
Well that is interesting, where did you get that info that the powertrain warranty is 5 years? That doesn't match my warranty book, nor my understanding of the warranty when I bought the vehicle.
I also just pulled out the marketing/sales brochure and have it in my hands, and it clearly indicates 3years/36000 miles (rust thru 6years/100K miles).
I'm hoping you are right!
#16 of 18 Re: 2007 Suburban white smoke from tail pipe [steve_]
Sep 26, 2008 (8:09 pm)
Well that doesn't crossfoot with published Chevy documentation.
I'm wondering if the warranty was improved at some point mid model year. Perhaps a call ot the Chevrolet Customer Assistance Center Monday is in order!!
#17 of 18 Re: 2007 Suburban white smoke from tail pipe [kiawah]
by Stever@Edmunds HOST
Sep 26, 2008 (8:13 pm)
Looks like they did it starting with the '07 model year - probably didn't get your warranty book updated or there's a TSB out to put a sticker or something in it.
GM Strengthens Warranty
The date on GM's press release is 9/6/06.
#18 of 18 Re: 2007 Suburban white smoke from tail pipe [kiawah]
Sep 28, 2008 (8:41 am)
Well that is interesting, where did you get that info that the powertrain warranty is 5 years?
Info came right off the GM website....check it out for yourself. Just Google "GM Warranty" and then click on the GM site that comes up.