- #17 of 26
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Re: [akirby]
by steve_ HOST
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Jul 01, 2008 (7:40 am)
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Replying to: akirby (Jul 01, 2008 6:56 am)
I think it's worth a shot. Wheels don't come off by themselves - unlike a blow-out, someone screwed up somewhere. That someone is probably the last person who worked on the car, and the judge may believe the driver more than the seller. CarMax may just do the right thing before it comes to that.
I don't recall a wheel bearing being an issue, just the lug nuts. If there are alloys on the car, then perhaps the lug nuts need to be retorqued after a hundred miles or so. But if the lug nuts were properly tightened the first time, I don't think they should come loose like that.
Please let us know what happens, Elyseg.
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- #18 of 26
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by elyseg
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Jul 01, 2008 (10:17 am)
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Hi Steve, A lot has happened in a day. CarMax is stepping up to the plate. I'll keep you all posted. I need to run and pick up a car now on behalf of CarMax, until everything gets sorted out.
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- #19 of 26
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Re: [elyseg]
by zgbinst1
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Jul 26, 2008 (6:53 am)
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Replying to: elyseg (Jul 01, 2008 10:17 am)
The very same thing has happen to my sister and her Ford Expedition believe it or not it happen on I 95 and she bought it from Carmax. Just wanted to know what did you do to get Carmax to step up.
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- #20 of 26
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Re: [zgbinst1]
by elyseg
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Jul 27, 2008 (6:39 am)
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Replying to: zgbinst1 (Jul 26, 2008 6:53 am)
zgbingst 1. I hope everything was ok with your sister? Carmax was really great but it took a phone call to the CEO in Richmond, VA to make it happen. After I left him a message and faxed over a letter stating what happened, the General Manager at the local CarMax called and told me to come in and pick out any new car (same value of course). How long did you have the car from CarMax and which location did you purchase from?
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- #21 of 26
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Re: [elyseg]
by zgbinst1
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Jul 28, 2008 (4:15 pm)
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Replying to: elyseg (Jul 27, 2008 6:39 am)
Thanks for asking, she is doing great fortunately no one was hurt in her incident either. She only had the vehicle 2 weeks and this was the hwy 70 location in Raleigh, N.C., right now they are still denying liability, stating that she could have removed or had the tire removed by someone else but that's not the case. With the warranty still effective why would she. I would like to know which branch you were dealing with so maybe we can state case and point to this branch.
Thanks again
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- #22 of 26
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Re: [zgbinst1]
by elyseg
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Jul 30, 2008 (12:37 pm)
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Replying to: zgbinst1 (Jul 28, 2008 4:15 pm)
The branch was Pompano Beach, off of Sample Road. I'm curious to know if it's the same location if you can let me know.
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- #23 of 26
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by zgbinst1
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Jul 30, 2008 (3:34 pm)
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I am afraid not. She bought her vehicle in Raleigh N.C. at the highway 70 branch. Would you mind if we mentioned your situation to help our case. I wouldn't think we would need names or anything, you giving us the location and the fact that it happened last month should be enough. Thanks for your time and information.
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- #24 of 26
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Re: [zgbinst1]
by elyseg
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Jul 30, 2008 (4:04 pm)
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Replying to: zgbinst1 (Jul 30, 2008 3:34 pm)
By all means mention about us. The headquarters are right there in NC and would think they wouldn't want any bad press. But then again that's how it started out with us. Why would we (you and I) have any reason to change/alter tires 2 weeks - 2 months after purchase. Should have no reason. The funny thing is the mechanic down here told me someone tried to steal the tire. But when I mentioned that the theif was kind enough to place the hub cap back on, nothing more was mentioned. I would suggest making a call right into headquarters, followed up with a letter to them and the GM at your location and I'm sure CarMax will take care of it. Thomas Fulliard is the CEO and his number is on the website. It worked for me  Good luck and keep me posted!
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- #25 of 26
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Re: [elyseg]
by zgbinst1
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Aug 28, 2008 (3:31 am)
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Replying to: elyseg (Jul 30, 2008 4:04 pm)
Just to let you know the district manager in this area step in and my sister has another Expedition. So everything worked out just fine, thanks so much for the info. and support. 
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- #26 of 26
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Re: [elyseg]
by geasea
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Nov 13, 2008 (8:41 pm)
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Replying to: elyseg (Jul 27, 2008 6:39 am)
they put 5 or 8 lug nuts on a wheel to make sure it just does not fall off. It wobbles and you should get a clue and pull over. Sounds like this person never changed a tire even in drivers ed or when her father taught her how to drive. Yes if they were all loose it would be sabotage but you would not get 2700 miles . Someone is making another look stupid. who is stupid is the question. too many theories.
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