Last post on Aug 12, 2010 at 1:33 PM
You are in the Subaru Legacy & Outback
What is this discussion about?
Subaru Legacy, Subaru Outback, Car Buying, Car Comparisons, Sedan, Wagon
#21 of 23 Re: Turbo [paisan]
Jul 13, 2008 (7:11 am)
Now you can understand why I am so soured on turbo Subarus.
I was 100 miles from home at the start (interrupted) of a family vacation. I had two daughters with me (seven years and sixteen months). I am stranded in this town where I had my Subaru towed. The quote from the Service Manager (attributed to the SOA regional rep is "the number one cause of turbo failures is neglect. We won't even order parts for your car as a warranty repair until you provide copies of all oil change receipts.")
I had already provided the phone number and address of my local Subaru dealership where the vast majority of work had been done. When I made it back home (in a rented car), I had to run to my local dealer to get a copy of a single missing receipt. The Manager of that dealership was pissed off about the whole situation because he quickly pointed out that my records were already in the networked computer system accessible to all Subaru dealerships.
Long story short, my local dealership is incredible, but if I suffer problems elsewhere I am very likely to be screwed. This experience has formed my opinion of Subaru turbos. The form letter responses I get from SOA are not encouraging as to whether they will stand behind their cars in the future.
Buyer beware. There is an issue with the turbo design. Subaru eventually made good on the head gasket issue which impacted the previous generation engine. My hope is they realize that while the turbo issue impacts a much smaller number of cars, it has as great an impact on owner loyalty.
#22 of 23 Re: Turbo [abz]
Jul 13, 2008 (8:43 am)
I think you may have hit one bad dealer, from your description above, it seems that the repairing dealer didn't want to deal with it nor honor the warranty. As you said, your local dealer was outstanding in the situation.
#23 of 23 Re: Turbo [paisan]
Aug 12, 2010 (1:33 pm)
I feel most of you are forgetting something hear about who is responsible and what is within the control of a consumer. The majority of the people who buy cars don't know how to get around the certain bugs that are found within their vehicles. You all mention replacing ball joints, changing your oil, maybe flushing the coolant and even the differential fluids. However the majority of SOA customer don't do that and depend on independent mechanics and dealerships to help them.
SOA knew about turbos failing due to clogged banjo filters to the point that they placed a TSB out about it. They even went as far as removing it from 06 and up. The questions raised is how does a common consumer know this? SOA needs to take ownership in this known problem and do the right thing.