Last post on May 13, 2013 at 5:35 PM
You are in the Saturn Outlook
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Saturn Outlook, SUV
#90 of 487 Re: Leaking Sunroof has led to extensive mold in my 2007 Saturn Outlook XR [rgvball]
Apr 22, 2011 (12:58 pm)
I bought my 2008 Saturn Outlook XR less than 2 months ago with almost 40K miles on it. Researched it well, or so I thought, because I missed this information.
Today there were massive rain storms for hours in the morning. Upon going out for lunch, I noticed water dripping from the plastic place marker that says Airbag on the left upper driver's side, as well as significant leaking on the lower right passenger side in the foot well, and same in the lower left drivers side foot well.
This does not appear to be related to any windows, sunroof/moonroof or doors.
Is this what you experienced when it started? Should I go back to the dealer I purchased from?
I spent way too much money to have this kind of problem.
Thanks in advance for your help.
#91 of 487 Re: Leaking Sunroof has led to extensive mold in my 2007 Saturn Outlook XR [enm1978]
Apr 23, 2011 (12:51 pm)
From reading hundreds of complaints about leaking Saturns, the "outlook" for help isn't promising. I filed a complaint with the Institute for Highway Safety, as I feel that these vehicles may not be safe to operate on the roads. Some folks, who bought new, have gotten minimal help from GM, with a trade. I think it may depend on the "Lemon Law" in the state where it was purchased. Most owners, even those with lawyers, seem to get stonewalled, and then offered a pittance to go away. As a second owner, your prospects are probably quite dim. Did you buy from a GM dealer, or from a used car lot.? If a GM dealer, he should have had access to the service records of the car, and may have known about any water leak history. The original warranty is 3/36, so your car is out.
What you have experienced is typical. Depending on how the vehicle is parked, water will run out of the front or rear airbag housings, and also down through the dash. I think what happens is that the drain tubes that are supposed to carry the water away from the channels around the sunroofs are too small, too short, and thus simply inadequate in a heavy rain. Water backs up inside the fiberglass headliner, then finds its way out at the lowest point. As you may have noticed, mine has been in 3 different dealerships at total of 6 times, supposedly "fixed" every time...until the next heavy rain. Right now we're in a drought in FL, and I'm holding my breath for the upcoming rainy season.
#92 of 487 Re: Leaking Sunroof has led to extensive mold in my 2007 Saturn Outlook XR [unfancynancy]
Apr 25, 2011 (10:09 am)
I have a 2007 Saturn outlook with similar issue. I took the car to the Dealer multiple times and the dealer would just clear the gutter when the car was under warranty. Now the car has major electrical problem and the Dealer want money to fix the car.
I'll post updates as the reports come out. No wonder GM went down under and after eating tax payers money still have no shame. Is this American customer service?
#93 of 487 What am I to do?!?!?
Apr 26, 2011 (11:27 am)
We purchased our 2007 Outlook XR used in May 2009. Our first leak was around March 2010. We found out the TSB had already been performed but the work had failed. They fixed it again. The next leak occured February 2011 but the dealership could not duplicate it and we were sent on our way. Now it has leaked again on 4/22/11 and we are going back in to the dealership on May 5th. I am so frustrated! They ahs got to be something done about all of these vehicles. We all have the same problem yet GM is not doing anything about it! GM had better pray that the leak can be duplicated and the bill had better be paid by GM! We are out of our warranty period and the dealership is wanting me to pay for the work. This is out of control.
#94 of 487 My two cents worth...
Apr 26, 2011 (8:01 pm)
What really disturbs me is the apparent disregard by GM for the safety issues that may arise. Owners (including me) have reported water coming out of airbag ports, vehicles that suddenly shut off, others that won't shut off after the key is removed, water dripping down through the dash and fuse panel, etc, etc. I'm sure it would be cheaper to defend the occasional lawsuit from an accident arising out of a claimed defect, than getting involved in some massive recall. Remember the Ford Pinto...and Chevy trucks with sidesaddle fuel tanks??
#95 of 487 Re: What am I to do?!?!? [bacanbit]
Apr 27, 2011 (5:54 am)
By chance have you contacted GM Customer Assistance?
Caron, GM Customer Service
#96 of 487 Re: What am I to do?!?!? [gmcustsvc]
Apr 27, 2011 (6:06 am)
Hi Caron - Yes I have. I have a service request number and I call in everytime I have a leak. I just started the service request this year.
#97 of 487 Re: What am I to do?!?!? [gmcustsvc]
Apr 27, 2011 (6:10 am)
what so you can offer a years worth of oil changes and tire rotation. I have already been down this path and unless GM has changed its tune about this situation, IT DOES NO GOOD TO CONTACT YOU... I wound up paying out of pocket to have my roof fixed when it had been in the shop multiple times before the waranty expired for the same problem and then to top it off more things have gone wrong since then. Just had to spend over $1000 fixing things that should have never gone wrong on a car that is only 3 years old. The parts on this car are marked up higher than you can imagine. Try to replace an altenator and your going to spend $600 for the part alone and that is with a discount according to my local GM dealership. You can't get any parts for this piece of crap unless you go straight to GM. Basically they have found a way to rip us off yet again.
tell them to fill the holes in the roof that the stupid maker forgot to close when they put the car together and GOOD LUCK!
#98 of 487 Re: Leaking Sunroof has led to extensive mold in my 2007 Saturn Outlook XR [postonno]
Apr 27, 2011 (6:26 am)
I took mine to Champion Chevrolet in Tallahassee last year and I have not had the roof leak since. They tore the interior apart and fixed the problem. We have had some pretty heavy rain and I have even taken it through a car wash to make sure the problem was fixed and I have not had a leak in over a year. Other problems, but no leaks.
#99 of 487 Re: Leaking Sunroof has led to extensive mold in my 2007 Saturn Outlook XR [msib]
Apr 27, 2011 (6:29 am)
I would like to set up a case with GM Customer Assistance. In order to set the case up, I will need the VIN, current mileage, complete contact information including a telephone number and the involved dealership sent to me in an email. I look forward to hearing from you.
Caron, GM Customer Service