- #8 of 51
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Re: sunroof leak on my 2007 saturn [lakegal]
by Moon_surfer
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Dec 19, 2008 (4:05 pm)
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Replying to: lakegal (Jun 16, 2008 2:16 pm)
Yes! In fact I took my 2007 Saturn Outlook in 6 times - it leaked over and over. I contacted GM Customer Service after the 4th leak.. in the process of negotiation, it leaked 2 more times. Be aware that it is not only the sunroof that leaks - the drain tubes were too short and not connected at the factory - but also a 'body seam' leak near the firewall.
Long story short, EVERYONE in the Saturn customer service - from the Chesapeake, VA dealership/service dept, GM Customer Service, and Field Factory Rep - were awesome!!! In my case, it resulted in a dealer buyback/lemon law complaint, however I drove away with the 2009 Outlook after paying some $$ out of pocket. This leaking problem is unfortunate, but based on the world class level of customer service - including genuine caring and sympathy at all levels - I would not buy another SUV other than the Outlook. I've got my fingers crossed (and raincoat on!) with the 2009, but really it is the PERFECT family car for us.
Saturn tried extemely hard in my case and I remain loyal to the brand because of it. Now more than ever we should be supporting our own auto industry and stop flushing our dollars away to foriegn pockets. Here's my Go-America quote for the day: Either buy American, or start learning Chinese.. More truth in that than just sensationalism.
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- #9 of 51
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Re: sunroof leak on my 2007 saturn [bar10jen]
by Reg04Nik06
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Dec 30, 2008 (8:03 am)
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Replying to: bar10jen (Oct 06, 2008 9:43 am)
Today is December 30th and I'm happy to report that GM is buying back my Saturn Outlook. Every complaint contained in this blog is 100% accurate. I really mean it - don't take anything for granted. The drain tubes are too short, the drain holes are too small and thus every sunroof leaks at one point or another. GM knows this, but won't openly admit it (...and people wonder why GM needs a bailout...). My Outlook was in the shop 4 times before I smartened up and pursued the Lemon Law. Make it 5 times now and it still leaks. My dealer tried an ad hoc solution recommended by another dealer in the area, which also didn't work. It really is too bad because otherwise the Outlook is perfect for my family. Needless to say, this was my first and most definitely the last American car experience. I hate to admit it, but the Japanese produce much more reliable vehicles. If you're reading this and experiencing a sunroof leaking problem and still within Lemon Law specifications, do yourself a favor and pursue it. Don't kid yourself or wait until it's too late. It is completely wrong that GM refuses to address this problem appropriately. I paid a lot of money (by my standards) for my Outlook so I expected a lot in return. I'm very disappointed in GM.
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- #10 of 51
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So far...
by allmet33
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Dec 30, 2008 (8:13 am)
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Somehow, the folks at our dealership were able to get our Outlook in and get it fixed. The took care of the two open TSB's...sunroof leak and the windshield wiper. We've had the truck back for a week now, it rained slightly since then so it's hard to determine if the fix worked. Guess we'll have to wait and see when we get some significant rain. Whatever they did, it took care of all the electrical issues that had popped up because of it.
I hope everyone has a happy, safe and blessed New Year!!!
Mike
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- #11 of 51
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Sunroof leaking
by stacyp1
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Mar 12, 2009 (11:48 am)
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Can any of you please tell me if your sunroof stopped leaking once you had the recall tubing taking care of?? I am looking into buying an Outlook and would like to know before I buy.
Thank you for your help 
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- #12 of 51
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Re: So far... [allmet33]
by stacyp1
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Mar 12, 2009 (11:58 am)
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Replying to: allmet33 (Dec 30, 2008 8:13 am)
Can you let me know if your sunroof has leaked since your repair, or is the issue resolved?
Thank you
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- #13 of 51
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Re: So far... [stacyp1]
by tashjian
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Mar 12, 2009 (12:42 pm)
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Replying to: stacyp1 (Mar 12, 2009 11:58 am)
My dealer wasn't able to fix the leak after 5 visits. The last straw was when they had it for 2 weeks and still didn't fix it. GM has since repurchased my Outlook through the Lemon Law. Still thinking about buying an Outlook? I've since purchased a Toyota Highlander and the workmanship blows away the Saturn.
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- #14 of 51
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Re: So far... [tashjian]
by Tobster1
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Mar 18, 2009 (6:30 am)
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Replying to: tashjian (Mar 12, 2009 12:42 pm)
to those of you who have had GM repurchase their 07 Outlook, what was the offer from GM? We had major water leaks and power steering failure as a result. We submitted lemon law paperwork and are now in the process of waiting for an offer from GM's negotiator on either a repurchase or a buyback. Just wondering what money you had to payout for an 09 outlook and wondering if you are happy with the 09. I love the outlook but after this I am leary on what to do. . . .
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- #15 of 51
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Re: So far... [Tobster1]
by tashjian
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Mar 18, 2009 (10:55 pm)
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Replying to: Tobster1 (Mar 18, 2009 6:30 am)
By law, there is a standard lemon law calculation that must be used for the repurchase amount. If you currently don't have an attorney, I would recommend contacting 800-Lemon Law or someone else with Lemon Law knowledge. The 800 Lemon Law folks charge their fees directly to GM and thus no out of pocket costs are incurred for the consumer. My repurchase amount ended up being very close to what I paid for it, including state taxes.
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- #16 of 51
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Re: So far... [tashjian]
by Tobster1
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May 01, 2009 (6:59 am)
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Replying to: tashjian (Mar 18, 2009 10:55 pm)
Tashjian, we are going to arbitration soon and I was wondering if you could let me know how things went with you and your lemon law pursuit. Water leaks are intermittent issues so how did you supply a burden of proof? anyhelp from anyone out there would be greatly appreciated. . . I know GM is going to say its your word against ours. . . . anyone with food for thought on this?
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- #17 of 51
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Re: So far... [Tobster1]
by tashjian
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May 01, 2009 (7:10 am)
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Replying to: Tobster1 (May 01, 2009 6:59 am)
Well, my sunroof leaked every time it rained so I had no problem with burden of proof. I contacted my dealer after each leak and scheduled a service visit for documentation. Each service visit they attempted a new "fix", but nothing worked. So, the documentation I had for burden of proof was by default due to each service visit. Good luck.
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