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SUVs Saturn Outlook Sunroof leak on my Saturn Outlook
51 messages, Last post on Oct 17, 2009 at 4:00 PM
You are in the Saturn Outlook Forum. Your Hosts are steve_ & tidester
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After taking my car in for the recall notice about the sun roof fix, less than 2 days we had rain and got into my car and drove out of my drive way, and whooosh. water gushing from my roof lining and splashing all over my dash above the glove box. Took it in to Saturn and pretty much was told I LEFT the sun roof cracked open. After saying it was not possible, they check it and they said it was leaking. 3 days later they said it was fixed and drove it out only to have my stereo go out on me. Back to the shop and they checked it again and found there was STILL a leak. My Outlook is now 1week in the shop and was told today that there is a back order on the sun roof replacement. No ETA, so it is great that I found this site, because I am printing out all of the letters and taking them to the dealer. I have a warranty rental, but I want my car back, and FIXED. Obviously there is a defect on this, and either they have just discoverd there is a defect or they don't know what to do. I love my Outlook, it is a otherwise great vehicle. I have never had a problem with Saturn service, but ever since GM took them over, they have dropped the ball. 
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Replying to: jetter1us (Dec 16, 2008 9:28 pm) Today I called my Saturn dealer and they inform me that there's on open TSB concerning the installation of drain tubes for the sunroof and that water has been dripping down on the fuse box which is creating the problems. My question is...why now, why 1.5 years after the fact? We've had some pretty serious rains between then and now with no problems at all. I don't know...sounds like some BS to me, but we'll see. We are scheduled to drop the truck off tonight and they said it would be fixed by tomorrow evening. I'll post my results. Until then, I hope everyone has a very merry Christmas and a happy, safe and blessed New Year!!! Mike |
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Replying to: lakegal (Jun 16, 2008 2:16 pm) Long story short, EVERYONE in the Saturn customer service - from the Chesapeake, VA dealership/service dept, GM Customer Service, and Field Factory Rep - were awesome!!! In my case, it resulted in a dealer buyback/lemon law complaint, however I drove away with the 2009 Outlook after paying some $$ out of pocket. This leaking problem is unfortunate, but based on the world class level of customer service - including genuine caring and sympathy at all levels - I would not buy another SUV other than the Outlook. I've got my fingers crossed (and raincoat on!) with the 2009, but really it is the PERFECT family car for us. Saturn tried extemely hard in my case and I remain loyal to the brand because of it. Now more than ever we should be supporting our own auto industry and stop flushing our dollars away to foriegn pockets. Here's my Go-America quote for the day: Either buy American, or start learning Chinese.. More truth in that than just sensationalism. |
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Replying to: bar10jen (Oct 06, 2008 9:43 am) |
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Somehow, the folks at our dealership were able to get our Outlook in and get it fixed. The took care of the two open TSB's...sunroof leak and the windshield wiper. We've had the truck back for a week now, it rained slightly since then so it's hard to determine if the fix worked. Guess we'll have to wait and see when we get some significant rain. Whatever they did, it took care of all the electrical issues that had popped up because of it. I hope everyone has a happy, safe and blessed New Year!!! Mike
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Can any of you please tell me if your sunroof stopped leaking once you had the recall tubing taking care of?? I am looking into buying an Outlook and would like to know before I buy. Thank you for your help 
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Replying to: allmet33 (Dec 30, 2008 8:13 am) Thank you
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Replying to: stacyp1 (Mar 12, 2009 11:58 am)
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Replying to: tashjian (Mar 12, 2009 12:42 pm)
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Replying to: Tobster1 (Mar 18, 2009 6:30 am)
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